Six Sigma Manager
Resume:
Jeffrey Michael Fossi
Grand Blanc, MI 48439
****.*****@*****.***
Professional Experience
Pitney Bowes Management Services - Flint, MI March 2000 to December 2010
Computer Operations Team Lead
. Serve as Lead Digital Print Operator for a major customer account with
development and management of a copy center capable of print volumes
exceeding 8 million impressions per month.
. Designed, set up and maintain network and systems associated with a
high production reprographic center.
. Collaborate with Graphics and Reprographics team to create strategic
plans to enhance customer satisfaction and provide excellent services.
. Contributed to increasing monthly revenue by 10% by assisting in
execution of aggressive marketing campaign.
. Instrumental in improving customer-satisfaction ratings through
development and implementation of new reporting procedures.
. Enhanced employee performance and attendance through daily mentoring,
one-on-one discussions and motivational strategies.
. Received outstanding positive comments from team members as well as
exceptional feedback from senior management.
. Utilize the concepts of Six Sigma and Lean Manufacturing.
Helm Inc. - Highland Park, MI 1993 to 2000
Operations Manager
. Managed all shipping, receiving, and fulfillment operations within a
500,000 sq.ft. Warehouse facility tier I supplier to the automotive
industry.
. Managed 29 union employees and frontline supervisors in all aspects of
shipping, receiving, and fulfillment.
. Provided measurement on volume and trends to increase productivity,
revenue and improve client satisfaction and retention.
. Participated in implementing new paperless receiving process,
resulting in streamlined operations APQP in a QS9000 environment.
. Redesigned inefficient fulfillment area to increase daily output by
20%.
. Responsible for maintaining and measuring an operating budget of 1.2M.
. Reduced expenses by 20% over 5 years as champion of MRP development
and implementation using SDLC methodology.
Education and Training
M.B.A./Six Sigma June 2010
. Ken Blanchard College of Business at Grand Canyon University
. Delta Mu Delta International Business Honor Society
Bachelor of Science in Business-Information Systems June 2007
. University of Phoenix College of Information Systems & Technology
Available to travel and/or relocate
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