Human Resources Management

JEAN PATRICIA CHANG

Pembroke Pines, FL ***** (C) 954-***-**** e-mail: **********@*******.***

Human Resources Management: “A career of bringing value-added to organizations”

A forward-thinking HR strategist and business partner with a demonstrated ability to deliver corporate

objectives and results in a performance-based environment. Achieved cost savings of over $12M in FLSA

claims, Workers’ Comp premiums, legal fees and fines, and unemployment claims. Singlehandedly,

created an entire HR Department to support market penetration of high growth franchisee with multi-state

retail operations. Recognized for enhancing growth and profits by utilizing cutting-edge workforce

optimization and best practices ensuring application of strategic priorities of engagement, retention,

process improvement and service quality. Extensive experience in new acquisitions, change and talent

management, multiple business units/locations, and data-driven analyses of business trends.

Key Strengths:

HR Policy/Admin. Contract Negotiations Employee Relations

Organizational Dev. Problem-solving Compliance & Audits

Performance Mgmt. Benefits Admin.

Professional Experience:

INDEPENDENT CONTRACTOR / SR. HR & BENEFITS CONSULTANT

2011-pres.

(The Kennion Group (AL); Franchise HR (GA) Providers of employee benefits, HR, insurance,

payroll, technology and risk management solutions)

Present effective cost reduction solutions to client base and potential clients; market the value of cost

effective benefit plans using a consultative approach; maintain customer retention and satisfaction

rating; and provide benefits enrollment.

DIRECTOR OF HUMAN RESOURCES 2007-2011

The Continental Group, Inc. / First Service Residential Mgmt. Co.

Directed employee relations functions for 5,500 employees (including allied companies) and managed 2-8

direct reports including Regional HR Managers, EEO Officer, and HR Trainees. Conducted all company

investigations and prepared Position Statements in response to EEOC charges, researched all FLSA

claims, monitored all regulatory compliance, and implementation of best practices. Ensured successful

integration of employees from several Mergers and Acquisitions. Annual Planning Sessions input on

business objectives, strategies and measurement methods.

Achieved 100% success rate on defeating EEOC charges saving approx. $1M annually in penalties

Designed and conducted training on HR Fundamentals, labor and employment laws, sexual

harassment, and diversity for executives and managers, significantly raising the level of awareness of

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employment actions on business outcomes resulting in improved employee relations and less claims.

Assisted in rating managers for goal setting, performance achievements, and succession planning

Successfully advanced performance management and process improvement by revising employee

handbook, evaluation forms, job descriptions, and developing employee surveys, and exit interviews

Managed large Employee Recognition Project resulting in improved employee engagement and team

building

JEAN PATRICIA CHANG 954-***-**** **********@*******.***

DIRECTOR OF HUMAN RESOURCES 2000-2007

Interfoods of America, Inc. / Largest franchisee of Popeyes Chicken & Biscuits

Designed and implemented the HR Department with direct report to the President/COO; directed

corporate HR and Payroll staff of 5 while partnering with 48 senior field managers; managed Workers’

Comp, staff recruitment, succession planning, benefits and 401(k), broker negotiations, liability issues,

employee relations, mediations, EEOC/DOL/FLSA claims, unemployment, and created performance

management framework, employee handbook, and all collateral materials

Developed a dynamic team leveraging the resources of the field managers to facilitate 3 major

acquisitions making the company the largest franchisee with 167 stores in 7 states and the second

largest chicken chain

Saved company $10M by successfully mediating major FLSA claim with the DOL. Achieved 100%

success rate in responding to EEOC charges

Implemented Rewards program to lower Workers’ Comp premium, resulting in a decrease of

$400,000 in premiums. Kept litigation risk control in check by monitoring GL and EPLI matters

Conducted targeted training for management and employees in change management, HR

fundamentals and customer focus, and also introduced voluntary benefits and 401(k) to neutralize

turnover, bringing it to 50% below industry average

HUMAN RESOURCES CONSULTANT 6/1998–10/1999

KPMG Consulting, Toronto, Canada (Time-specific project)

Implemented the Canadian International Development Agency’s (CIDA) Caribbean Regional Human

Resources Development Program for Economic Competitiveness (CPEC) in Jamaica. Assisted in

project design; implemented operating model and recruited staff; and allocated budget. Researched

economic sectors of greatest viability for growth in order to fund company business proposals geared

towards economic competitiveness.

Collaborated with business and HR leaders to analyze and find solutions to large-scale organizational

developmental issues, which resulted in improved employee productivity, resolution of production

difficulties, new access to export markets, and increased revenue generation

EDUCATION / HR SPECIFIC TRAINING

M.A. Spanish-American Culture and Lit. & Latin American Studies, Univ. of IL at Chicago Circle, 1979

B.A. (Honors) General Studies (Spanish, English Lit), Univ. of the West Indies, Jamaica, 1977

Certificate in Employee Relations Law, Institute for Applied Management and Law, Inc. (IAML), 2000

FL Dept. of Financial Services 215 License – Life, Variable Annuity and Health Insurance, 2012

Training in all aspects of Human Resources including Employment Law, EEOC Policies,

Workplace Safety and OSHA Compliance, 2000-2010

International Course on Management & Development, Univ. of Haifa, School of Business

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Strategic Mgmt., Workforce Planning & Employment, HR Development, & Compensation &

Benefits, HRABC/GMSHRM

HR Measurement Summit, International Quality& Productivity Center (IQPC)

How to Conduct an Internal Investigation, GW Univ. School of Business

Member of Society for Human Resources Management (SHRM) GMSHRM Staffing Management

Assoc. of South FL Board Member of The Women’s Breast and Heart Initiative NAAAHR

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