Customer Service High School
Resume:
Jessica R. Archie
ab84zr@r.postjobfree.com
Thank you for taking the time to review my resume. I hope that you will
come to find that my past employment experiences are well within the
qualifications of your current opening. As an employee candidate, I look
forward to adding all the great qualifications I posses to your company:
Professionalism, Determination, Respect, Detailed and Quality work as well
as being a dependable employee.
Paws Plus for PetCo, Monroe & Shreveport, LA (1/27/13-present) 941-***-****
Veterinarian Technician
. Distibutes vaccines to canines and felines. Use proper holding techniques while pets are being
vaccinated. Educated pet owners of vaccines, yearly treatments and heartworm
preventions, etc. Familiarize yourself with different pets and comforting pets during
vaccinations. ( supervisor-Lori Gaff)
CPSI, Monroe, LA (Nov.5, 2012-present) 251-***-****
Collections rep/Medical Billing
.Call center origin is located in Mobile, AL but we assist as offsite billing. Review customer
accounts. Make outbound calls to past due accounts or collection accounts and insurance
eligibility. Determine cycle codes and open situations for account issues. Receive inbound
calls from customers with account issues/questions, disputes or questions about billing,
statements, etc.. Assist many hospitals and refer to ourselves as "an offsite billing facility"
to better assist customers. (Supervisor-Memory Slaughter)
Fresenius Medical Center, Monroe, La (April 2012-Sept.2012) 318-***-****
.Patient Care Technician
.Dialysis treatments for chronically ill patients. Passed 5 week training class exam with 90%.
Duties include assisting nurses with patient monitoring and cannulating. Monitor vital
signs. Record AW and EDW to determine ultra filtration settings. Monitor vascular
accesses, line dialysis machine with venous and arterial lines, know all functions of
machine from lining to priming to circulation. Perform vascular access cannulations.
Initiate dialysis treatments according to patient acid and bicarbonate orders from
physician. Monitor patient’s response/vitals. Be able to disconnect patient and accesses
after treatment. Be able to understand BP readings and dialysis chairside information.
Conduct mandatory water checks and machine monitor checks (pH. Bleach, conductivity,
alarms test, etc) Understand patients dialyzer size, needle size and Heparin dose. Also
assist RN in any patient related issues. Notify RN of any patient related issues out of PCT
guidelines. More skills included. (Trained by Felisa Collins-Recommended to be called for
reference/employee information)
Ace Cash Express, West Monroe, LA (April 2012-MAY 2012)-Temp.
.Cashier/Customer Service Associate
.Trained to verify and cash checks, money orders, pay day loans, title loans, installment loans,
send/receive money grams, money orders, pre-application approval forms online, balance
safe/register up to $10 thousand dollars, fast cash handling experience required, fast past
work environment, complete signatures from self and employee for auditor review slips,
safety precautions taken when entering and leaving the building.
CenturyLink, Monroe, LA Sept. 2011-2012 (1-800-***-****)
.Customer Service Representative
. Avaya telephone systems trained, 9 system database logins to navigate and troubleshoot
customer accounts (Remedy, Client Diag., SMT, SETS, Webpro, Ensemble, MARTENS)
PRISM trained, reboot router, STB sets and DVR converter systems, verifications, assist
with phone support, email and technician reports, troubleshoot phone lines, etc. Submit
and dispatch repair tickets
-2 week training course prior to hire completion, Remedy ticket database experience, diagnosing
and troubleshooting phone, cable, internet
(Supervisor-Patrick Eisler)
Direct Digital TV, Monroe, LA June 2008-Sept.2009 800-***-****)
.Customer Service Rep./Verification Specialist/Customer Account Manager
verify customer orders, handle any and all customer issues concerning technical
difficulties, assist customers with multiple problems related to accounts over the phone
and through computer, resolve difficult tasks involving account status or account issues
or customer related problems, assist and look up products and orders for all customers
concerned, call customers about service orders and updates made to accounts(Trained
by-Kyiah Hamilton)
Missouri Valley College, Marshall, MO January 2007 – 5/ 2008 660-***-****)
.President's Assistant
ran errands for the president of the college, assisting customers with any question
concerning grades, financial aid, also answered phone line, and processed paper work,
copy, fax, scan, data-entry documents.
(Supervisor-Mona Mickels)
G B Cooley Hospital, West Monroe, LA September 2006 - March 2007 318-***-****)
.DSA
assisted living environment for patients with mental challenges, supervised patients while
they prepared meals, cleaning house, used company van to take individuals shopping for
clothes, food, etc. Also dispensed medications as well. Weekly vital sign checks and
health monitoring.
Outback Steakhouse, West Monroe, LA September 2006 - November 2006 (318-387-
6700)
.Hostess
as a Hostess I assisted guest by seating them as tables became available, also was
responsible for answering the phones and keeping assigned area clean
Job Skills:
-Microsoft excel, works, word, spread sheet
-knowledgeable to all windows programs, vista included
-multiple phone line transfers
-10-key/ Data Entry
-knowledgeable to all office equipment (fax, copier, scanner, etc.)
-accessing customer account through office databases
-trained call center Rep
-Healthcare assisting
-advanced in customer service/call center experience
-great with managing multiple accounts concerning customers, orders, etc.
-Cannulating Experience
-cash handling/check cashing
-loan processing
-complex problem solving, active listening
-knowledgeable with account verifications
-inventory experience
-troubleshooting
-Avaya phone systems
-Hemodialysis trained PCT
Certifications:
CPR/AED certification-exp. 06/2012-6/2014
Obtained from Glenwood Medical
Education History:
Louisiana Tech University, Ruston, La
-Senior currently in completion of Bachelor’s of Psychology
Psychology Major-Anticipated Graduation (08/2013)
Neville High School, Monroe, LA
High School
Earned High School Diploma-05/2006
Volunteering/Organizations:
River Walk Volunteer-2012-present
. Humanics 07’-08’
Interact Club 05’-07’
GPA club 05’-07’
Delsprites participant 00’-06’
Cross Country 04’-2008
Circle K member 2010-2011
. La Tech AWS Women's Executive Board member 2010-2012
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