Customer Service Representative

Chanekka Smart

**** **** ****** ***. *** 3-414-***-****

Milwaukee, WI 53208

****************@*****.***

Objective: Seeking a Purchase Order Coordinator position with a strong company to utilize my customer service skills and aptitude

while growing professionally and financially in a positive and passionate environment.

Highlights:

10 years of professional customer service developing rapport

Diplomatically resolved customers’ complaints

Ability to work in a fast –pace environment while staying organized

Scheduled and coordinated employee work schedules

Enjoys problem solving and learning new skills

Very efficient, diverse individual with strong work ethic

Skills Summary:

Microsoft Office/Outlook Types over 35 WPM

Proficiency in Excel Uses general office equipment

Work well under pressure Professional telephone etiquette

Minimal supervision 10 years cash handling experience

JCP Logistics Wauwatosa, WI

Customer Service Representative 2011 2013

Senior Detail Assistant

• Maintained excellent interpersonal skills

• Possessed great verbal communication skills; Clearly communicated information and multi tasked

• Provided extraordinary customer satisfaction

• Accepted and entered orders; Sold new products and services and answered customer inquiry

• Provided inbound/outbound telephone support to customers

• Handled complaints even when handling unpleasant customers “thick skin” while maintaining accuracy and

courtesy

• Data entry: corrected records, adjusted errors, maintained liaison with other departments for order

completion

• Knowledgeable of products/services, delivery times, drop ship times, and promotional services as required

• Made independent decisions and made appropriate actions when handling customer requests and concerns

• Took ownership by providing follow up and kept commitments

Jackson Hewitt Milwaukee, WI

Tax Preparer 2007 2011

Collected financial information from customers

Created individual customer files and kept organized filing system

Entered relevant tax information into computer

Printed final report and checks; informed customer of results and options

Worked as a team to ensure all customers received timely service

Met daily quotas by making new referrals from past customers

Safely and securely opened/closed business responsibly

Buy Seasons New Berlin, WI

CSR (Call Center Rep) 2010

Answered phones and respond to customer request

•

Upsell products and place order into system

•

Provided customer with product and service info

•

Transferred calls to appropriate staff, follow up customer inquiries

•

Identified, researched, and resolved customer issues using computer

•

Recognized, documented, and alerted supervisor of trends in customer calls

Other Experience:

Auto Zone Milwaukee, WI 2009

Simply Fashions Milwaukee, WI 2006 to 2008

Murphy Oil Fayetteville, AR 2006

Grand Casino Tunica, MS 2005 to 2006

Wal Mart Clarksdale, MS 2004 to 2005

Fred’s Dollar Store Clarksdale, MS 2004

Pump and Save Clarksdale, MS 2000 to 2001

Education:

Milwaukee Job Center Southwest West Allis, WI 2009

Mastered: Typing, 10 key Data Entry, Microsoft Word, Excel, Customer Service, and Medical Terminology

Milwaukee Area Technical College Milwaukee, WI 2010 2013

Studied: Introduction to Microsoft Office, Marketing and Logistics, and, Business Law, Psychology, Microsoft Office 2010, Banking

and Finances

References Available Upon Request

Contact this candidate