Engineer Customer Service

Patrick YGelin

***** ******* ***** **. * Tampa, FL 33647 * 813-***-***** *********@*****.***

PROFILE

College graduate with comprehensive training and education in electronics and biomedical engineering

technology (equipment and systems). Demonstrated ability to troubleshoot equipment malfunctions,

strong in planning, excellent responsive customer service, and capable of presenting training to electronic

technicians performing operation, maintenance and repair of equipment. Ability to work independently,

as well as in a team environment, and adapt to new and changing technology. Gained working knowledge of

biomedical system functions within a hospital setting; currently seeking to utilize my technical experience and

education in a position as a biomedical field service engineer.

EDUCATION

Bachelor of Science Degree in Biomedical Engineering Technology

DeVry University – Orlando, FL Graduation: October 2012

Dean’s List Spring 2012

GPA: 3.26

Senior Project: Created and designed a Thumbpad EKG: Produced test recordings of electrical activity of the heart,

created by touching an LCD via thumb finger probe. Helped to detect signal disturbances using data acquisition

equipment to digitalize the signal and input into a HCS12 Microcontroller displaying the Heart Rate. Filtered, and

manipulated the signal via, MATLAB, and Oscilloscope. Outputted the signal to a monitor.

Associate in Science, with a concentration in Engineering Sciences

Hillsborough Community College – Tampa, FL

Microsoft Certified System Engineer (MCSE)

University of South Florida – Tampa, FL

Associate of Applied Science in Electronic Engineering Circuits and Systems

Technical Career Institutes of Technology New York, NY

Memorial Hospital of Tampa, Tampa, FL Oct. 2011-Feb. 2012

Biomedical Engineer Intern /Volunteer

Selected to intern in the Diagnostic Department of Memorial Hospital to shadow biomedical technician and staff in all

areas of the hospital. Gained on site experience of PM work, as well as observed repairs to a wide variety of medical

equipment; MRI, CT, X-Ray, Infusion Pumps, Ventilators, Patient Monitoring systems. Learned intricacies of shared

service sterilization units. Knowledged of medical supply ordering process.

CERTIFICATIONS AND AFFILIATIONS

Chairman of the IEEE Club at DeVry University June 2011-July 2012

IEEE, (Institute of Electrical/Electronic Engineering), Member #92069759

• Participated in DeVry University club project to the National IEEE competition on March 17, 2012 – Received 8 th

place out of 52 other Universities.

• Held regular meetings twice a month to discuss projects from design to software

• Promoted benefits of IEEE memberships to fellow students.

• Prepared necessary reports for IEEE Student Services, including club policy and guest faculty speakers.

• Communicated frequently with other branch officers particularly during school break.

FCC, Marine Radio Operator License April 2004

Hewlett Packard, Computer and TV MasterTech September 2007

TECHNICAL SKILLS, EQUIPMENT, & RELEVANT COURSES

Bio-Chemistry/ Anatomy & Physiology Electronic Telemedicine and Medical Informatics

Circuits & Devices I, II, & III Analytical Methods in Senior Project Development I, II, & III

Engineering Technology Introduction to Structured and Oriented Programming C++

Bioengineering Programming Environment and Java

Advanced Topics in Biomedical Engineering Matlab & Labview applications

Computer Techniques in Medical Imaging Reading Schematics/ Soldering

Microprocessor Architecture/Interface Communications & Networking

Agilent 33120AFunction Generator/ AC/DC Power Supply/Analog/Digital Circuitry/Fluke 123 Industrial

Multimeter/Logic Analyzer/Electrical Safety Analysis SA-201/ Agilent 54622D Mixed/ Signal.

Sonosite C180 Ultrasound/MRI, CT, X-Ray Function & Theory/ Isolet C2000E Incubator.

PROFESSIONAL EXPERIENCE

Desktop Engineer, L. Ortega & Associates of Tampa Bay, LLC October 2012-Present

• PC configuration; testing and assembly, set bios advance power on desktop.

• IT networking, imaging, add PC’s to domain MYSDHC (Network Identification name) school district.

• Provided on-site desktop software installation, Wireless LAN installation and router connection.

• Data back-up, troubleshoot, repaired electronic components, and network switches for connection.

• Asset/inventory recording, placement and support, install, configure and troubleshoot network printers.

Quality Control/Inventory, Intermed, Inc. (contract position, San Francisco, CA) Nov. 4-16, 2012

• Extensive broadening knowledge of numerous biomedical equipments.

• Asset/Inventory of Biomedical Equipment in OR, ER, PR, Dialysis Unit, ICU’s and Laboratory at

California Pacific Medical Center and affiliated hospitals.

• Recording current and past due PM of all equipments and their asset tags.

• Commended for outstanding quality of work ability and pace of learning.

Field Service Technician, Broadband Interactive – Bright House Network 2009 –2011

• Responsible for collections and troubleshooting of electronics equipment.

• Documented track of digital boxes and modems. Provided solid customer support service.

• Combined dynamic communication skills to assist customer.

Field Service Technician / Computer Kable Link, Inc. 2006-

2009

• Recruited to perform hands-on installation and troubleshooting for all new cable/Data/Voice systems.

• Collaborated with supervisors and fellow technicians in making appropriate technical decisions in equipment

repair and customer concerns.

• Demonstrated strong diagnostic abilities with attention to detail and ability to work effectively and efficiently in a

fast-paced environment.

• Installed software, NIC (Network Interface Connection) router, modems, and driver boards.

• Successful in assisting fellow technicians in the field to ensure continuity of workload in geographical areas.

• Implemented creative solutions to complete jobs efficiently to ensure customer satisfaction.

• Performed PC configuration, and support all information technology-related equipment needed to satisfy

customers.

• Quick learner and knowledge in utilizing proper safety precautions in house and at hard-line.

Risk Management Specialist/Proof and Control, JPMorgan Chase & CO 2001

– 2006

• Processed daily settlement for Federal Reserve Bank averaging 10 to 38 billion dollars.

• Trained and cross-trained personnel for proofing responsibilities.

• Created and verified new customer accounts for accuracy and completeness.

• Ensured customer records were regularly updated to facilitate accurate financial transactions via. EFTS

(Electronic Fund Transfer System). Created monthly balance reports for risk management.

• Provided daily monitoring of risk systems in order to obtain approval from the bank.

• Identified and resolved problems utilizing effective troubleshooting methods.

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