Customer Service Representative
Resume:
Roger Myers
Brooklyn, NY 11216
*********@*******.***
OBJECTIVE Customer Service Representative
EMPLOYMENT
June '05 - Sept '12 GORDON INTERNATIONAL
200 Lexington Avenue, Suite 1401
Customer Service Representative
. Conducting Outbound calls to customers to confirm
receipt of bills
. Answered in person, inbound calls and e-mails
from customers regarding product information,
prices and availability
. Answered inbound calls regarding product damage
and delivery issues
. Arranged quotes, delivery and set-up various
office furniture
Feb '04 -June '05 METROPOLITAN TEMPORARIES
110 East 42nd Street Suite 802
Office Assistant/ Proxy
. Conducting Outbound calls to Shareholders to
inform them of changes in their stock/ mutual fund
management.
. Assisting in recording Proxy Votes for
shareholders.
. Answering questions regarding proposals for
shareholder's meeting.
July '00 - Jan '03 ONSITE ACCESS
1372 Broadway 2nd Floor
Technical Support Specialist
. Provided 1st and 2nd level support for calls and e-
mails from customers and installers, technicians,
supervisors, provisioners, sales, managers,
regarding data and voice issues.
. Proactively educated customers by serving as a
navigator/consultant to OSA Internet and Voice
services.
. Resolved problems on the first call with a minimum
of transfers by consistently improving personal
technical knowledge and understanding.
. Coordinated all repair, service calls and
maintenance by acting as a liaison with OSA
Internet Network Operations, voice provisioning,
sales, carriers and customers' vendors.
. Escalated and resolved all customer complaints
questions and issues for all Video, Voice and Data
products.
July '98 - June '00 NORTH AMERICAN COMMUNICATIONS CONTROL
33 Walt Whitman Road Suite 217 Box 47
Customer Service Representative
. Worked closely with appropriate personnel to
provide solutions to business problems in a timely
fashion and with a superior level of customer
care.
. Arranged multi-line conference calls.
. Crossed trained in provisioning and billing.
. Analyzed fraudulent calling card and long distance
calls.
. Wrote weekly summary report for the Customer
Service department.
SKILLS MS Office Suite, Typing 40 wpm.
EDUCATION
September '88 - June '93 BROOKLYN COLLEGE
Bachelor of Arts in
Television and Radio
REFERENCES Will be furnished upon request.
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