Krista A. M. Jackson MS, L.C.P.C.

*** *. ****** *****

Round Lake, IL 60073

ab84y8@r.postjobfree.com

847-***-****

Objective

To empower organizational learning solutions and facilitate knowledge

capture and management by developing enterprise change management and

education/curriculums to

reach the maximum level of efficiency and benefit as possible. This is

achieved by consistently delivering technical expertise, a unique set of

project management techniques, knowledge management and instructional

architect principles, personnel management strategies, instructional

talents, and organizational skills.

Summary of Qualifications

Accomplished project manager and learning solutions manager and

instructional design architect with expertise in instructional

architecture, product marketing, software development projects, curriculum

and content development and knowledge management. Additional talents

include educational writer and editor, instructor, online educator, with a

comprehensive background in behavioral assessment and management, training

and facilitation. A mentor for creative work, web production artists and

content developers is a major area of focus. A content expert in the areas

of Learning Management Systems and Learning Content Management Systems.

Knowledgeable with the technologies involved in e-commerce based industries

including: Breeze, Flash, Web Design, Photoshop, InDesign, Captivate,

Lectora, Articulate, Raptivity, Dreamweaver SAP, HTML, XHTML, XML, JAVA,

Javascript, etc.

Management Philosophy Statement

As a learning solutions manager, marketing consultant and instructional

designer architect, I believe that it is my duty to encourage

organizations, executive leaders and learners to take an active approach to

their learning and job performance. My belief in active learning stems from

my view that learners and employees elect to pursue a particular position,

and in doing so, are making a commitment to themselves and their

organization. It is my role to be an innovation leader who aligns learning

programs to business needs to ensure maximum impact. I enjoy the challenge

of a complex and dynamic environment in which learning initiative and

collaborative strategies are utilized. It is by action, word and deed,

that I guide, encourage and foster learners and employees towards creative,

innovative and benchmark learning solutions.

Employment Experience

TruContex Learning Solutions

Learning Solutions Consultant/Project Manager

May 2011 - Present

. Project manages, executes and implements all the architectural vision

for all curriculum software applications, e-learning, collaborative

environments and platforms.

. Establish, monitor and update product support and information systems

processes. Responsible for monitoring and managing the stability and

performance of web-based customer applications, LMS, LCMS and

enterprise CMS.

. Manage team instructional designers (external & internal) and graphic

department budgets, vendor relationships and Six Sigma projects.

Designed and architected multiple learning solutions utilizing the

ADDIE methodology in conjunction with Kirkpatrick levels. Integrated

various technology applications such as Viso, Captivate, Raptivity,

Articulate and CSS.

Schneider Electric/Square D Corporation

Organizational Development and Knowledge Management

Manager of Instructional Design & Knowledge Management Team

April 2008 - May 2011

Major Functions Included:

. Manager of Instructional Design & Knowledge Management Team - Manage a

team of 10 instructional designers, knowledge technologists and

graphic artists. Manage department budgets, vendor relationships and

Six Sigma projects. Designed and architectured multiple learning

solutions utilizing ADDIE, Viso, Captivate, Raptivity, Articulate and

CSS.

. Knowledge Management Initiative - Directs knowledge capture and

management strategy, product deliverables and resource management of

department team members.

. Sales Excellence University - Provides the leadership and resources

for solution sales, innovation and design. Mentoring sales teams and

developing solution selling processes.

. Information Process Organization - Establish, monitor and update

product support and information systems processes. Responsible for

monitoring and managing the stability and performance of web-based

customer applications, LMS, LCMS and enterprise CMS.

. ROI - Develops the process strategy that achieves quality,

productivity and consistency improvement goals in aligned with budget.

Implements metrics, competency based measurement paradigms.

. Chief Instructional Architecture - Guides, executes and implements all

the architectural vision for all curriculum software applications, e-

learning, collaborative environments and platforms.

Sample Project Details

Global Electrical Engineering Knowledge Capture Initiative

. Conducted critical technical knowledge and social network analysis

which chief stakeholder, focusing on enhancing engineering technical

knowledge and creating communities of practice and SME blogs.

. Designed organizational mapping with a focus on knowledge capture and

facilitating "best in class" knowledge transfer processes.

. Implemented an ecological process with a focus on the interaction of

people, identity, knowledge, and environmental factors as a complex

adaptive system conducive with information evolution.

. Spearheaded internal and external marketing strategy and delivery

modalities

- Lead E-Learning Manager and Instructional Consultant for IT Efficiency

Initiative

. Spearhead implementation and own administration of the function's

Learning Management System (LMS).

. With team member's input, develop metrics to communicate the impact of

learning programs, including generating ROI based reports.

. Design and prepare training curriculum and marketing materials,

including hard copy and web-based templates, presentations and

workbooks.

. Create and maintain internal marketing of the team's products and

services in a variety of formats (online, email, signage), including

owning and publishing the Technology Training Calendar.

. Create and maintain an "up-to-minute" curriculum library consisting of

key performance role indicates.

. Develop best practices for instructional design process across various

engineering groups and specialty areas.

. Monitor data flow to content server.

. Managed intranet course offerings and curriculum.

. Analyzed and prepared data for Six Sigma Steering Committee.

. Managed the logistical details required to produce high quality

learning programs and events, including facilities management,

hard/soft collateral materials, and communications.

. Orchestrated staged global deployment processes with every engineering

division across the enterprise.

- Lead Project Manager/Instructional Architect for Finance Controller

Conversion Initiative

. Manage teams that develop online curriculum and courses

. Establishes and maintains curriculum and course creation timetables.

. Monitors deadlines to ensure timely course completion

. Communicates with schools to assure production quality and consistency

. Travels as appropriate to meet with SME's, conduct TT and attends

online education seminars and online technology forums and other events

to keep abreast of technology trends and practices in use with online

education.

. Motivate and inspire the Course Development and Multimedia teams to

create quality content in a resource efficient way.

. Arrange and schedule new technologies demonstrations and workshops by

vendors; maintain awareness of competitors'' approaches.

. Collaborate with other teams for a smooth, efficient, collaborative

development process.

. Implement improvements in content/courseware development processes and

techniques; recommend changes to delivery technology and techniques.

. Consults and develops collaborations with external organizations.

. Conducts needs analysis, identifies learning gaps; identifies and

writes learning objectives.

. Recommends solutions, instructional strategies and media; develops

training solutions and evaluation strategies.

. Reports on project status to all stakeholders.

. Develop best practices and product marketing campaign.

- Chief Learning Strategic Architect

. Spearheaded team to develop Blended Learning Strategy for global

consumption across all enterprise e-learning initiatives using multi

media authoring tools such as Captivate, Articulate and Raptivity.

Northwestern Mutual Insurance

Adecco Consulting

Instructional Designer & Project Manager

2007 - 2008

- Conducts initial determination of feasibility of proposed requests for

the BAS application.

-Conducts needs analysis studies with stakeholders.

-Formulates training policies, programs, and schedules, based on knowledge

of identified training needs, company production processes, business

systems, or changes in products, procedures, or services.

-Selects appropriate instructional procedures or methods such as individual

training, group instruction, self study, lectures, demonstrations,

simulation exercises, role play, and computer-based training.

-Design and test all CBT content using Flash, Breeze, and Articulate.

-Lead a development and design team for Train the Trainer content and

material, job aids, and desk procedure manuals.

-Develops long-term curriculum for application training.

-Organizes and develops training manuals, reference library, testing and

evaluation procedures, multimedia visual aids, and other educational

materials for the BAS application.

-Developing and/or implementing communication and learning related to

performance management, talent management and/or succession planning

activities.

-Completing and analyzing best practice research from a variety of sources.

-Estimate, develop and manage project plans for development and deployment.

-Manage day-to-day operational aspects of multiple projects.

-Communicate status and project issues via regular status reports to all

stakeholders.

-Manage scope and resource commitments.

-Coach/mentor/train team members.

-Use and adapt processes needed to manage on-time delivery with quality.

-Participated with Six Sigma training and Talent Management Training.

-Spearheaded Process Management committee to establish best practices for

IDE projects.

Blue Cross Blue Shield

Project Manager & Instructional Designer

2006-2007

- Spearheaded VISTAR project for Blue Cross of Illinois, Wisconsin, Texas,

Oklahoma, New Mexico and Ohio.

-Coordinated overall systems implementation efforts and reviews systems

performance and direct corrective action during and after implementation

with multiple applications including SAP and PeopleScope.

-Conducted needs analysis studies and confers with managers and supervisors

to determine training needs.

-Compiled data and analyzes past and current year training requirements to

prepare budgets and justify funds requested.

-Executed departments training goals and objectives.

-Formulated training policies, programs, and schedules, based on knowledge

of identified training needs, company production processes, business

systems, or changes in products, procedures, or services.

-Selected appropriate instructional procedures or methods such as

individual training, group instruction, self study, lectures,

demonstrations, simulation exercises, role play, and computer-based

training.

-Developed prescribed curriculum for CBT training, Train the Trainer and

enduring materials.

-Organized and develops training manuals, reference library, testing and

evaluation procedures, multimedia visual aids, and other educational

materials for PEAK University.

-Researches and selects outside consultants and trainers to conduct

training in specific topics.

-Designed new courses using well-known instructional design techniques.

- Interacts heavily with the product development team to clarify the usage

and intent of new learning products and features.

-Selected ISD e-learning strategies, LMS management and e-learning systems.

-Spearheaded converting Subject Matter Expertise information into training

materials

-Organized and designs WBT and ILT instructional materials using Flash,

Hyperact, Java and Dreamweaver.

-Expert in understanding the application of adult learning principles in

the ISD process.

-Manager of numerous virtual teams.

PEAK Investments

Leadership & Organization Effectiveness Manager

2005 - 2006

- Develops and implements policies, procedures, and standards for the

Options Trading department.

- Conducts initial determination of feasibility of proposed requests for IS

projects and resources.

- Ensures that user requirements are thoroughly and accurately documented

in accordance with standard techniques utilized by the IS department.

Knowledge of IT infrastructure and project life cycle.

- Develops, enhances, implements, and maintains information systems to

satisfy corporate business requirements for training in options,

derivatives and commodities.

- Ensures ongoing support and maintenance of existing systems and

determines improvements and corrective action when necessary.

- Investigates alternative approaches to solving information needs.

- Understands the system architecture sufficiently to facilitate resolution

of technical issues and problems.

- Coordinates overall systems implementation efforts and reviews systems

performance and direct corrective action during and after implementation.

-Conducts needs analysis studies and confers with managers and supervisors

to determine training needs.

-Compiles data and analyzes past and current year training requirements to

prepare budgets and justify funds requested.

-Execute departments training goals and objectives.

-Formulates training policies, programs, and schedules, based on knowledge

of identified training needs, company production processes, business

systems, or changes in products, procedures, or services.

-Selects appropriate instructional procedures or methods such as individual

training, group instruction, self study, lectures, demonstrations,

simulation exercises, role play, and computer-based training.

-Develops prescribed curriculum.

-Organizes and develops training manuals, reference library, testing and

evaluation procedures, multimedia visual aids, and other educational

materials for PEAK University.

-Researches and selects outside consultants and trainers to conduct

training in specific topics.

-Designs new courses using well-known instructional design techniques.

- Interacts heavily with the product development team to clarify the usage

and intent of new learning products and features.

-Selects ISD e-learning strategies.

-Spearheads converting Subject Matter Expertise information into training

materials

-Organizes and designs WBT and ILT instructional materials using Flash,

Hyperact, Java and Dreamweaver.

-Expert in understanding the application of adult learning principles in

the ISD process.

-Manager of numerous virtual teams.

-Edits and reviews all product documentation and provide feedback.

-Writes source course documentations and descriptions for new courses.

-Writes formal detailed courseware design documents.

-Creates and designs all elements of a courseware package (slides,

examples, exercise instructions, sample code, solution files, setup files,

etc.)

-Selects learning management systems and collaborates services.

-Provides guidance and mentoring to instructors, facilitators and subject

matter experts.

-Incorporate feedback from multiple sources into new and existing learning

products.

-Reviews courseware for final edits prior to release.

-Provides feedback on exam blueprints.

-Write and review exam questions.

-Familiar with Oracle, Business Objects, Crystal Reports, Flash, Photoshop,

Dreamweaver, Information Mapping and Captivate

Castleberry Educational Services

Design Process Project Manager

2002 - 2005

- Develops and maintains knowledge of techniques, methods, and technology

which will improve the quality and/or productivity of the development

process.

- Participates in determination of equipment and software requirements;

reviews the results of systems projects to determine whether the system

meets implementation requirements.

- Responsible for salary administration, hiring, firing, and disciplinary

actions.

- Develops detailed project costs including development resources, hardware

requirements, and purchased software requirements.

- Develops seasonal resource plans for project staffing and support across

all assigned projects, detailing commitments, and justifying additional

resources as needed.

- Assists in the preparation and administration of departmental budgets;

develops and implements staffing plans. Administers department, division

and corporate policies.

- Reports project status and issues to IS and user management, executives,

and project participants.

- Mediates issues between users, team members, or other IS personnel and

subordinates.

-Conduct behavioral assessments and develop personal development plans in

cultural diversity and sensitivity training for corporate partners and

managers.

-Work closely with Strategic Learning team to develop training courses and

development opportunities that will enhance the development of employees.

-Work closely with Human Resources Directors in assisting to assess

leadership development needs in their regions and work with employees and

partners in executive coaching roles.

-Executive coaching, 360 degree feedback, organizational survey assessment,

and group facilitation.

-Working through the full-life cycle of an OD intervention from needs

analysis to conceptualization, implementation and evaluation.

-Change management.

-Identifying and implementing best practices in leadership selection and

development, including clinical and behavioral assessment tools.

-Assessing senior talent and identifying and implementing a structured

interview methodology.

- Spearheaded curriculum design team consisting of software developers

and interdisciplinary consultants in order to design an e-learning

curriculum

consisting of educational workshops, seminars and training courses.

- Provide staffing plans, training needs and acted as liaison between

project

team, clients and management.

- Responsible for evaluating resource availability. Tracks actual resource

utilization on projects.

- Manage timeliness, business driven requirements, and availability of

resources for software engineering project development teams through the

developmental life-cycle for several internet CBT projects utilizing

rational

unified strategies. Specifically using Java, XML, Dreamweaver and Flash for

multimedia design modules.

- Designed training workshops and internet based educational programs in

numerous content areas including information systems, human recourses,

psychology, medicine, the law, counseling and education.

- Coordinator and designer of document flowchart and analysis for internet

based CBT projects. Conducting requirement analysis, and supervising

software

development team. Coach and train team members and evaluate project

progress.

Conduct project post-mortem including quality assurance analysis and

continued

implementation reports.

Cardean Publishing

Director of Training

2001 - 2002

-Responsible for implementing program vision, philosophy, and pedagogy with

supervision and within project guidelines, schedules, budgets, and

divisional quality standards.

-This includes: editing and marking manuscript; writing portions of

manuscript as needed within the framework of established models; checking

and correcting proofs; preparing art specifications and recording

specifications where appropriate; coordinating and monitoring the work of

outside resources; and participating in project planning discussions.

-Responsible for assisting in training and coordinating the work of others.

-Additional Responsibilities include: in-depth analysis of content, shaping

ideas for electronic delivery, project management, providing direction to

authors in terms of writing and organizational content, and ultimately

bringing projects to completion within specified deadlines and budgets.

-Works with the book team on the marketing on the messaging and tools for

the marketplace.

-Works with sales on the messaging, presentation of products to close

adoptions. Overall responsibility for the successful delivery of assigned

projects managing the overall planning, execution and delivery of those

projects including the creation and maintenance of project documentation

- Develop project plans specifying goals, strategy, staffing, scheduling,

identification of risks, issue resolution, contingency plans, and

allocation of available resources

- Provide change control oversight and traceability for requirements

specification and related deliverables involving the Program Director and

Project Business Owner in any decisions that impact any commitments made to

stakeholders (e.g., scope/cost/time, business case, etc.)

- Identify, request and acquire resources with suitable skill levels via

the competency managers (product management, development, QA, deployment

and operations)

- Facilitate the day-to-day coordination activities required to deliver the

solution in a manner consistent with standards, processes, practices and

client commitments

- Monitor team progress and ensure quality deliverables/results

- Maintain effective communication on project status with key stakeholders

- Manage project support vendors overall performance, ensuring key business

metrics are being adhered to for quality, service levels, and costs

- Assume primary responsibility for all risk management activities

Art Institute Online

Professor/Content Developer & Designer

2000 - 2006

Instruct and developed content for online courses in:

V Educational Counseling

V Psychology

V Assessment of Special Populations

V Communications

V Math

V Culture and Diversity

Axia College of Western International University

Online Facility

2005- 2007

- Instruct online courses in:

V Cultural Issues

V Communication Skills

V Introduction to Psychology

V Social Psychology

V Issues in Society

Concordia University

Adjunct Professor

2004 - 2006

-Instruct Courses in:

V Educational Counseling

V Educational Assessment

V Research Design for Educators

V Counseling Skills for Educators

Achievement Systems

Content Consultant- Education

2003-2006

-Chief content director for CEU programs for medical division. Spearheaded

accreditation of CEU programs with multiple agencies and organizations in

psychiatry, pediatrics, and industrial and organizational psychology.

-Co-presenter of CEU material

Roosevelt University

Adjunct Professor, 1995 - present

Instruct ground and online undergraduate and graduate courses in:

V Abnormal Psychology

V Advanced Psychopathology

V Advanced Statistics

V Brief Psychotherapy

V Behavior Modification

V Child & Adolescent Psychotherpy

V Clinical Assessment

V Clinical Skills

V Cognitive Psychology

V Cultural Issues in Psychotherapy

V Educational Psychology

V Family Therapy

V Geriatric Psychology

V Gender Issues

V Group Psychology

V History and Systems

V Human Development

V Human Sexuality

V Intermediate Statistics

V Introduction to Psychology

V Life Span Psychology

V Management Communication

V Marital Therapy and Counseling

V Personality Theory

V Projective Testing

V Psychopharmacology

V Social Psychology

V Testing and Measurements

V Women's Issues in Psychotherapy

Harper College

Corporate Training Center

Adjunct Professor and Technical Course Developer, 1998 - 2004

-Maintained records and generate reports which were communicated to other

department, both internal and external.

-Function in a highly fluid and collaborative environment.

-Communicated with a diverse staff and external agencies.

-Lead numerous projects and presented project status on a continual basis.

-Responsible for programming fiscal budget on a quarterly basis.

Instruct ground and online courses in:

V Advanced Access

V Advanced Excel

V Advanced Powerpoint

V Advanced Word

V Dreamweaver

V Enhancing web pages with Javascript

V Frontpage

V I.E. 6.0

V Intermediate Access

V Intermediate Excel

V Intermediate HTML

V Intermediate Powerpoint

V Intermediate Professional Visio

V Intermediate Word

V Intermediate XML

V Introduction to Access

V Introduction to Excel

V Introduction to HTML

V Introduction to JAVA

V Introduction to Powerpoint

V Introduction to Word

V Introduction to XML

V Professional Visio

V Project 2K

V Visual Basic

V Windows NT

College of Lake County

Adjunct Professor, 1996-2006

Design and instruct courses in:

V Introduction to Psychology

V Child Development

V Counseling Techniques w/ Special Pops

V Educational Psychology

V Geriatric Counseling

V Group Dynamics

V Psychopathology

V Psychopharmacology

Christie Clinic

Director of Medical Education, 1992-1996

- Developed community medical education program with patient pool of

50,000.

- Partnered with physicians in order to organize and implement physician

education seminar programs.

- Liaison between medical staff, community sources and physicians to

streamline communications and program services.

- Achieved highest physician and community satisfaction ratings in programs

history.

Beckman Institute for Neuroscience and Biomedical Research,

University of Illinois

Clinical Supervisor, 1988-1992

- Lead research team of 20 interdisciplinary professionals.

- Conducted hormonal exposure studies exploring potential treatment

modalities

for Alzheimer's Disease via glucocorticoid receptors in the hippocampus.

- Findings presented and published at the Beckman Institute Seminar 1992.

Certificate

2008 The Learning Institute, Chicago, IL

> Flawless Consulting Certificate

2007 The Learning Institute, Chicago, IL

> Six Sigma Training

2007 The Learning Institute, Chicago, IL

> Change Management Certificate

2006 Harper College, Palatine, IL

> Project Management Process Certificate

1999 American Training Institute, Chicago, IL

> Learning Solutions Consultant Certificate

Education & Licensure

2010 Capella University, Minneapolis, MN

> Masters of Science Degree - Instructional Design and Educational

Leadership

1998 State of Illinois

> Licensed Clinical Professional Counselor

1995 Auburn University, Montgomery, AL

> Masters of Science Degree- Psychology

1992 University of Illinois, Champaign-Urbana, IL

> Bachelors of Science Degree- Psychology

o Minor- Business

Publications

Cultural Issues in Education & Counseling (2000) Workshop Syllabus

Issues of Diversity in the Workspace (2004) Workbook

Understanding the Goals of Misbehavior (2001) Private Label Text

Dual Diagnosis & Polypharmacy (2003) Course Text

Finding a Job Online (2002) Course Text

XML for the Social User (2002) Course Text

Achievement Systems (2003) Website

Access for the Social Scientist (2002) Course Text

Critical Breakthroughs in Psychiatry (Monthly publication)

Critical Breakthroughs in Depression (Quarterly publication)

Critical Breakthroughs in Geriatric Medicine (Biannually publication)

Helping to Foster a Responsible Child (1988) Handbook

Elementary Statistics (1999) Handbook

Algebra for Preschoolers (1999) Workshop Syllabus

Psychiacomp (2000) Website

The Legal and Ethical Issues of Working with Children (2001) Workshop

Syllabus

Clinical Testing in the Developing Child (2002) Workshop Syllabus

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