Project Manager Training
Resume:
Krista A. M. Jackson MS, L.C.P.C.
Round Lake, IL 60073
***************@*****.***
Objective
To empower organizational learning solutions and facilitate knowledge
capture and management by developing enterprise change management and
education/curriculums to
reach the maximum level of efficiency and benefit as possible. This is
achieved by consistently delivering technical expertise, a unique set of
project management techniques, knowledge management and instructional
architect principles, personnel management strategies, instructional
talents, and organizational skills.
Summary of Qualifications
Accomplished project manager and learning solutions manager and
instructional design architect with expertise in instructional
architecture, product marketing, software development projects, curriculum
and content development and knowledge management. Additional talents
include educational writer and editor, instructor, online educator, with a
comprehensive background in behavioral assessment and management, training
and facilitation. A mentor for creative work, web production artists and
content developers is a major area of focus. A content expert in the areas
of Learning Management Systems and Learning Content Management Systems.
Knowledgeable with the technologies involved in e-commerce based industries
including: Breeze, Flash, Web Design, Photoshop, InDesign, Captivate,
Lectora, Articulate, Raptivity, Dreamweaver SAP, HTML, XHTML, XML, JAVA,
Javascript, etc.
Management Philosophy Statement
As a learning solutions manager, marketing consultant and instructional
designer architect, I believe that it is my duty to encourage
organizations, executive leaders and learners to take an active approach to
their learning and job performance. My belief in active learning stems from
my view that learners and employees elect to pursue a particular position,
and in doing so, are making a commitment to themselves and their
organization. It is my role to be an innovation leader who aligns learning
programs to business needs to ensure maximum impact. I enjoy the challenge
of a complex and dynamic environment in which learning initiative and
collaborative strategies are utilized. It is by action, word and deed,
that I guide, encourage and foster learners and employees towards creative,
innovative and benchmark learning solutions.
Employment Experience
TruContex Learning Solutions
Learning Solutions Consultant/Project Manager
May 2011 - Present
. Project manages, executes and implements all the architectural vision
for all curriculum software applications, e-learning, collaborative
environments and platforms.
. Establish, monitor and update product support and information systems
processes. Responsible for monitoring and managing the stability and
performance of web-based customer applications, LMS, LCMS and
enterprise CMS.
. Manage team instructional designers (external & internal) and graphic
department budgets, vendor relationships and Six Sigma projects.
Designed and architected multiple learning solutions utilizing the
ADDIE methodology in conjunction with Kirkpatrick levels. Integrated
various technology applications such as Viso, Captivate, Raptivity,
Articulate and CSS.
Schneider Electric/Square D Corporation
Organizational Development and Knowledge Management
Manager of Instructional Design & Knowledge Management Team
April 2008 - May 2011
Major Functions Included:
. Manager of Instructional Design & Knowledge Management Team - Manage a
team of 10 instructional designers, knowledge technologists and
graphic artists. Manage department budgets, vendor relationships and
Six Sigma projects. Designed and architectured multiple learning
solutions utilizing ADDIE, Viso, Captivate, Raptivity, Articulate and
CSS.
. Knowledge Management Initiative - Directs knowledge capture and
management strategy, product deliverables and resource management of
department team members.
. Sales Excellence University - Provides the leadership and resources
for solution sales, innovation and design. Mentoring sales teams and
developing solution selling processes.
. Information Process Organization - Establish, monitor and update
product support and information systems processes. Responsible for
monitoring and managing the stability and performance of web-based
customer applications, LMS, LCMS and enterprise CMS.
. ROI - Develops the process strategy that achieves quality,
productivity and consistency improvement goals in aligned with budget.
Implements metrics, competency based measurement paradigms.
. Chief Instructional Architecture - Guides, executes and implements all
the architectural vision for all curriculum software applications, e-
learning, collaborative environments and platforms.
Sample Project Details
Global Electrical Engineering Knowledge Capture Initiative
. Conducted critical technical knowledge and social network analysis
which chief stakeholder, focusing on enhancing engineering technical
knowledge and creating communities of practice and SME blogs.
. Designed organizational mapping with a focus on knowledge capture and
facilitating "best in class" knowledge transfer processes.
. Implemented an ecological process with a focus on the interaction of
people, identity, knowledge, and environmental factors as a complex
adaptive system conducive with information evolution.
. Spearheaded internal and external marketing strategy and delivery
modalities
- Lead E-Learning Manager and Instructional Consultant for IT Efficiency
Initiative
. Spearhead implementation and own administration of the function's
Learning Management System (LMS).
. With team member's input, develop metrics to communicate the impact of
learning programs, including generating ROI based reports.
. Design and prepare training curriculum and marketing materials,
including hard copy and web-based templates, presentations and
workbooks.
. Create and maintain internal marketing of the team's products and
services in a variety of formats (online, email, signage), including
owning and publishing the Technology Training Calendar.
. Create and maintain an "up-to-minute" curriculum library consisting of
key performance role indicates.
. Develop best practices for instructional design process across various
engineering groups and specialty areas.
. Monitor data flow to content server.
. Managed intranet course offerings and curriculum.
. Analyzed and prepared data for Six Sigma Steering Committee.
. Managed the logistical details required to produce high quality
learning programs and events, including facilities management,
hard/soft collateral materials, and communications.
. Orchestrated staged global deployment processes with every engineering
division across the enterprise.
- Lead Project Manager/Instructional Architect for Finance Controller
Conversion Initiative
. Manage teams that develop online curriculum and courses
. Establishes and maintains curriculum and course creation timetables.
. Monitors deadlines to ensure timely course completion
. Communicates with schools to assure production quality and consistency
. Travels as appropriate to meet with SME's, conduct TT and attends
online education seminars and online technology forums and other events
to keep abreast of technology trends and practices in use with online
education.
. Motivate and inspire the Course Development and Multimedia teams to
create quality content in a resource efficient way.
. Arrange and schedule new technologies demonstrations and workshops by
vendors; maintain awareness of competitors'' approaches.
. Collaborate with other teams for a smooth, efficient, collaborative
development process.
. Implement improvements in content/courseware development processes and
techniques; recommend changes to delivery technology and techniques.
. Consults and develops collaborations with external organizations.
. Conducts needs analysis, identifies learning gaps; identifies and
writes learning objectives.
. Recommends solutions, instructional strategies and media; develops
training solutions and evaluation strategies.
. Reports on project status to all stakeholders.
. Develop best practices and product marketing campaign.
- Chief Learning Strategic Architect
. Spearheaded team to develop Blended Learning Strategy for global
consumption across all enterprise e-learning initiatives using multi
media authoring tools such as Captivate, Articulate and Raptivity.
Northwestern Mutual Insurance
Adecco Consulting
Instructional Designer & Project Manager
2007 - 2008
- Conducts initial determination of feasibility of proposed requests for
the BAS application.
-Conducts needs analysis studies with stakeholders.
-Formulates training policies, programs, and schedules, based on knowledge
of identified training needs, company production processes, business
systems, or changes in products, procedures, or services.
-Selects appropriate instructional procedures or methods such as individual
training, group instruction, self study, lectures, demonstrations,
simulation exercises, role play, and computer-based training.
-Design and test all CBT content using Flash, Breeze, and Articulate.
-Lead a development and design team for Train the Trainer content and
material, job aids, and desk procedure manuals.
-Develops long-term curriculum for application training.
-Organizes and develops training manuals, reference library, testing and
evaluation procedures, multimedia visual aids, and other educational
materials for the BAS application.
-Developing and/or implementing communication and learning related to
performance management, talent management and/or succession planning
activities.
-Completing and analyzing best practice research from a variety of sources.
-Estimate, develop and manage project plans for development and deployment.
-Manage day-to-day operational aspects of multiple projects.
-Communicate status and project issues via regular status reports to all
stakeholders.
-Manage scope and resource commitments.
-Coach/mentor/train team members.
-Use and adapt processes needed to manage on-time delivery with quality.
-Participated with Six Sigma training and Talent Management Training.
-Spearheaded Process Management committee to establish best practices for
IDE projects.
Blue Cross Blue Shield
Project Manager & Instructional Designer
2006-2007
- Spearheaded VISTAR project for Blue Cross of Illinois, Wisconsin, Texas,
Oklahoma, New Mexico and Ohio.
-Coordinated overall systems implementation efforts and reviews systems
performance and direct corrective action during and after implementation
with multiple applications including SAP and PeopleScope.
-Conducted needs analysis studies and confers with managers and supervisors
to determine training needs.
-Compiled data and analyzes past and current year training requirements to
prepare budgets and justify funds requested.
-Executed departments training goals and objectives.
-Formulated training policies, programs, and schedules, based on knowledge
of identified training needs, company production processes, business
systems, or changes in products, procedures, or services.
-Selected appropriate instructional procedures or methods such as
individual training, group instruction, self study, lectures,
demonstrations, simulation exercises, role play, and computer-based
training.
-Developed prescribed curriculum for CBT training, Train the Trainer and
enduring materials.
-Organized and develops training manuals, reference library, testing and
evaluation procedures, multimedia visual aids, and other educational
materials for PEAK University.
-Researches and selects outside consultants and trainers to conduct
training in specific topics.
-Designed new courses using well-known instructional design techniques.
- Interacts heavily with the product development team to clarify the usage
and intent of new learning products and features.
-Selected ISD e-learning strategies, LMS management and e-learning systems.
-Spearheaded converting Subject Matter Expertise information into training
materials
-Organized and designs WBT and ILT instructional materials using Flash,
Hyperact, Java and Dreamweaver.
-Expert in understanding the application of adult learning principles in
the ISD process.
-Manager of numerous virtual teams.
PEAK Investments
Leadership & Organization Effectiveness Manager
2005 - 2006
- Develops and implements policies, procedures, and standards for the
Options Trading department.
- Conducts initial determination of feasibility of proposed requests for IS
projects and resources.
- Ensures that user requirements are thoroughly and accurately documented
in accordance with standard techniques utilized by the IS department.
Knowledge of IT infrastructure and project life cycle.
- Develops, enhances, implements, and maintains information systems to
satisfy corporate business requirements for training in options,
derivatives and commodities.
- Ensures ongoing support and maintenance of existing systems and
determines improvements and corrective action when necessary.
- Investigates alternative approaches to solving information needs.
- Understands the system architecture sufficiently to facilitate resolution
of technical issues and problems.
- Coordinates overall systems implementation efforts and reviews systems
performance and direct corrective action during and after implementation.
-Conducts needs analysis studies and confers with managers and supervisors
to determine training needs.
-Compiles data and analyzes past and current year training requirements to
prepare budgets and justify funds requested.
-Execute departments training goals and objectives.
-Formulates training policies, programs, and schedules, based on knowledge
of identified training needs, company production processes, business
systems, or changes in products, procedures, or services.
-Selects appropriate instructional procedures or methods such as individual
training, group instruction, self study, lectures, demonstrations,
simulation exercises, role play, and computer-based training.
-Develops prescribed curriculum.
-Organizes and develops training manuals, reference library, testing and
evaluation procedures, multimedia visual aids, and other educational
materials for PEAK University.
-Researches and selects outside consultants and trainers to conduct
training in specific topics.
-Designs new courses using well-known instructional design techniques.
- Interacts heavily with the product development team to clarify the usage
and intent of new learning products and features.
-Selects ISD e-learning strategies.
-Spearheads converting Subject Matter Expertise information into training
materials
-Organizes and designs WBT and ILT instructional materials using Flash,
Hyperact, Java and Dreamweaver.
-Expert in understanding the application of adult learning principles in
the ISD process.
-Manager of numerous virtual teams.
-Edits and reviews all product documentation and provide feedback.
-Writes source course documentations and descriptions for new courses.
-Writes formal detailed courseware design documents.
-Creates and designs all elements of a courseware package (slides,
examples, exercise instructions, sample code, solution files, setup files,
etc.)
-Selects learning management systems and collaborates services.
-Provides guidance and mentoring to instructors, facilitators and subject
matter experts.
-Incorporate feedback from multiple sources into new and existing learning
products.
-Reviews courseware for final edits prior to release.
-Provides feedback on exam blueprints.
-Write and review exam questions.
-Familiar with Oracle, Business Objects, Crystal Reports, Flash, Photoshop,
Dreamweaver, Information Mapping and Captivate
Castleberry Educational Services
Design Process Project Manager
2002 - 2005
- Develops and maintains knowledge of techniques, methods, and technology
which will improve the quality and/or productivity of the development
process.
- Participates in determination of equipment and software requirements;
reviews the results of systems projects to determine whether the system
meets implementation requirements.
- Responsible for salary administration, hiring, firing, and disciplinary
actions.
- Develops detailed project costs including development resources, hardware
requirements, and purchased software requirements.
- Develops seasonal resource plans for project staffing and support across
all assigned projects, detailing commitments, and justifying additional
resources as needed.
- Assists in the preparation and administration of departmental budgets;
develops and implements staffing plans. Administers department, division
and corporate policies.
- Reports project status and issues to IS and user management, executives,
and project participants.
- Mediates issues between users, team members, or other IS personnel and
subordinates.
-Conduct behavioral assessments and develop personal development plans in
cultural diversity and sensitivity training for corporate partners and
managers.
-Work closely with Strategic Learning team to develop training courses and
development opportunities that will enhance the development of employees.
-Work closely with Human Resources Directors in assisting to assess
leadership development needs in their regions and work with employees and
partners in executive coaching roles.
-Executive coaching, 360 degree feedback, organizational survey assessment,
and group facilitation.
-Working through the full-life cycle of an OD intervention from needs
analysis to conceptualization, implementation and evaluation.
-Change management.
-Identifying and implementing best practices in leadership selection and
development, including clinical and behavioral assessment tools.
-Assessing senior talent and identifying and implementing a structured
interview methodology.
- Spearheaded curriculum design team consisting of software developers
and interdisciplinary consultants in order to design an e-learning
curriculum
consisting of educational workshops, seminars and training courses.
- Provide staffing plans, training needs and acted as liaison between
project
team, clients and management.
- Responsible for evaluating resource availability. Tracks actual resource
utilization on projects.
- Manage timeliness, business driven requirements, and availability of
resources for software engineering project development teams through the
developmental life-cycle for several internet CBT projects utilizing
rational
unified strategies. Specifically using Java, XML, Dreamweaver and Flash for
multimedia design modules.
- Designed training workshops and internet based educational programs in
numerous content areas including information systems, human recourses,
psychology, medicine, the law, counseling and education.
- Coordinator and designer of document flowchart and analysis for internet
based CBT projects. Conducting requirement analysis, and supervising
software
development team. Coach and train team members and evaluate project
progress.
Conduct project post-mortem including quality assurance analysis and
continued
implementation reports.
Cardean Publishing
Director of Training
2001 - 2002
-Responsible for implementing program vision, philosophy, and pedagogy with
supervision and within project guidelines, schedules, budgets, and
divisional quality standards.
-This includes: editing and marking manuscript; writing portions of
manuscript as needed within the framework of established models; checking
and correcting proofs; preparing art specifications and recording
specifications where appropriate; coordinating and monitoring the work of
outside resources; and participating in project planning discussions.
-Responsible for assisting in training and coordinating the work of others.
-Additional Responsibilities include: in-depth analysis of content, shaping
ideas for electronic delivery, project management, providing direction to
authors in terms of writing and organizational content, and ultimately
bringing projects to completion within specified deadlines and budgets.
-Works with the book team on the marketing on the messaging and tools for
the marketplace.
-Works with sales on the messaging, presentation of products to close
adoptions. Overall responsibility for the successful delivery of assigned
projects managing the overall planning, execution and delivery of those
projects including the creation and maintenance of project documentation
- Develop project plans specifying goals, strategy, staffing, scheduling,
identification of risks, issue resolution, contingency plans, and
allocation of available resources
- Provide change control oversight and traceability for requirements
specification and related deliverables involving the Program Director and
Project Business Owner in any decisions that impact any commitments made to
stakeholders (e.g., scope/cost/time, business case, etc.)
- Identify, request and acquire resources with suitable skill levels via
the competency managers (product management, development, QA, deployment
and operations)
- Facilitate the day-to-day coordination activities required to deliver the
solution in a manner consistent with standards, processes, practices and
client commitments
- Monitor team progress and ensure quality deliverables/results
- Maintain effective communication on project status with key stakeholders
- Manage project support vendors overall performance, ensuring key business
metrics are being adhered to for quality, service levels, and costs
- Assume primary responsibility for all risk management activities
Art Institute Online
Professor/Content Developer & Designer
2000 - 2006
Instruct and developed content for online courses in:
V Educational Counseling
V Psychology
V Assessment of Special Populations
V Communications
V Math
V Culture and Diversity
Axia College of Western International University
Online Facility
2005- 2007
- Instruct online courses in:
V Cultural Issues
V Communication Skills
V Introduction to Psychology
V Social Psychology
V Issues in Society
Concordia University
Adjunct Professor
2004 - 2006
-Instruct Courses in:
V Educational Counseling
V Educational Assessment
V Research Design for Educators
V Counseling Skills for Educators
Achievement Systems
Content Consultant- Education
2003-2006
-Chief content director for CEU programs for medical division. Spearheaded
accreditation of CEU programs with multiple agencies and organizations in
psychiatry, pediatrics, and industrial and organizational psychology.
-Co-presenter of CEU material
Roosevelt University
Adjunct Professor, 1995 - present
Instruct ground and online undergraduate and graduate courses in:
V Abnormal Psychology
V Advanced Psychopathology
V Advanced Statistics
V Brief Psychotherapy
V Behavior Modification
V Child & Adolescent Psychotherpy
V Clinical Assessment
V Clinical Skills
V Cognitive Psychology
V Cultural Issues in Psychotherapy
V Educational Psychology
V Family Therapy
V Geriatric Psychology
V Gender Issues
V Group Psychology
V History and Systems
V Human Development
V Human Sexuality
V Intermediate Statistics
V Introduction to Psychology
V Life Span Psychology
V Management Communication
V Marital Therapy and Counseling
V Personality Theory
V Projective Testing
V Psychopharmacology
V Social Psychology
V Testing and Measurements
V Women's Issues in Psychotherapy
Harper College
Corporate Training Center
Adjunct Professor and Technical Course Developer, 1998 - 2004
-Maintained records and generate reports which were communicated to other
department, both internal and external.
-Function in a highly fluid and collaborative environment.
-Communicated with a diverse staff and external agencies.
-Lead numerous projects and presented project status on a continual basis.
-Responsible for programming fiscal budget on a quarterly basis.
Instruct ground and online courses in:
V Advanced Access
V Advanced Excel
V Advanced Powerpoint
V Advanced Word
V Dreamweaver
V Enhancing web pages with Javascript
V Frontpage
V I.E. 6.0
V Intermediate Access
V Intermediate Excel
V Intermediate HTML
V Intermediate Powerpoint
V Intermediate Professional Visio
V Intermediate Word
V Intermediate XML
V Introduction to Access
V Introduction to Excel
V Introduction to HTML
V Introduction to JAVA
V Introduction to Powerpoint
V Introduction to Word
V Introduction to XML
V Professional Visio
V Project 2K
V Visual Basic
V Windows NT
College of Lake County
Adjunct Professor, 1996-2006
Design and instruct courses in:
V Introduction to Psychology
V Child Development
V Counseling Techniques w/ Special Pops
V Educational Psychology
V Geriatric Counseling
V Group Dynamics
V Psychopathology
V Psychopharmacology
Christie Clinic
Director of Medical Education, 1992-1996
- Developed community medical education program with patient pool of
50,000.
- Partnered with physicians in order to organize and implement physician
education seminar programs.
- Liaison between medical staff, community sources and physicians to
streamline communications and program services.
- Achieved highest physician and community satisfaction ratings in programs
history.
Beckman Institute for Neuroscience and Biomedical Research,
University of Illinois
Clinical Supervisor, 1988-1992
- Lead research team of 20 interdisciplinary professionals.
- Conducted hormonal exposure studies exploring potential treatment
modalities
for Alzheimer's Disease via glucocorticoid receptors in the hippocampus.
- Findings presented and published at the Beckman Institute Seminar 1992.
Certificate
2008 The Learning Institute, Chicago, IL
> Flawless Consulting Certificate
2007 The Learning Institute, Chicago, IL
> Six Sigma Training
2007 The Learning Institute, Chicago, IL
> Change Management Certificate
2006 Harper College, Palatine, IL
> Project Management Process Certificate
1999 American Training Institute, Chicago, IL
> Learning Solutions Consultant Certificate
Education & Licensure
2010 Capella University, Minneapolis, MN
> Masters of Science Degree - Instructional Design and Educational
Leadership
1998 State of Illinois
> Licensed Clinical Professional Counselor
1995 Auburn University, Montgomery, AL
> Masters of Science Degree- Psychology
1992 University of Illinois, Champaign-Urbana, IL
> Bachelors of Science Degree- Psychology
o Minor- Business
Publications
Cultural Issues in Education & Counseling (2000) Workshop Syllabus
Issues of Diversity in the Workspace (2004) Workbook
Understanding the Goals of Misbehavior (2001) Private Label Text
Dual Diagnosis & Polypharmacy (2003) Course Text
Finding a Job Online (2002) Course Text
XML for the Social User (2002) Course Text
Achievement Systems (2003) Website
Access for the Social Scientist (2002) Course Text
Critical Breakthroughs in Psychiatry (Monthly publication)
Critical Breakthroughs in Depression (Quarterly publication)
Critical Breakthroughs in Geriatric Medicine (Biannually publication)
Helping to Foster a Responsible Child (1988) Handbook
Elementary Statistics (1999) Handbook
Algebra for Preschoolers (1999) Workshop Syllabus
Psychiacomp (2000) Website
The Legal and Ethical Issues of Working with Children (2001) Workshop
Syllabus
Clinical Testing in the Developing Child (2002) Workshop Syllabus
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