Medical Customer Service

Gary A. Frazier

**** ****** **** **.

Fairfield, Ohio 45014

Business: 513-***-****

Email: *************@*****.***

SUMMARY OF QUALIFICATIONS

Demonstrated over 20 years of direct patient care experience in Hospitals and Doctor’s Office settings, possess excellent

skills in administering vena-punctures, taking vital signs, conducting ancillary test, excellent communication skills,

proficient in medical terminology, patient record management, ensures patient confidentiality, works well under pressure,

demonstrates accuracy and error-free medical care, ensures high quality work ethic, maintains positive relationships with

internal and external client’s.

EDUCATION

Certification Naval School of Health Sciences Balboa Naval Hospital San Diego, California 1986 Navy Corpsmen

Physical Assessment Training, Georgetown University, Washington, DC 20210

Emergency Medical Field Rescue Camp Training, Pendleton, California, Unites States Navy 1986

Hamilton High School Diploma, Hamilton, Ohio 1984

EXPERIENCE

Collections Technician II – American Red Cross, Rockville, Maryland August 2011 – February

2013

• Conduct health history interviews, and provide donor care during the collection of blood units.

• Demonstrate excellence in customer service and public relations to promote a positive, professional

• Professional image of the American Red Cross Biomedical service.

• Work independently with attention to detail and full knowledge of the daily collection operation

Clinical Technician – Georgetown University Hospital, Washington D.C October 2010 - February

2012

• Consistently praised for efficient handling of administrative duties (e.g., answering phones, scheduling

appointments, maintaining medical records, patient processing) that allowed doctors and nursing staff to focus on the

health concerns of their patients.

• Demonstrated proficiency in taking patient medical histories and vital signs, as well as in performing vena-

punctures, injections and various diagnostic procedures and ancillary tests (e.g., EKGs, hematology, urinalysis).

• Ensured cleanliness, sanitation and maintenance of all facilities, exam rooms and equipment.

• Complied with HIPAA, CLIA and OSHA regulations.

• Coordinated transportation of patients to medical units and handled them with care and provided quality patient

care.

• Reacted calmly and effectively in emergency situations, and added the personal, caring touch that immediately

put patients at ease.

• Demonstrated skills in stocking and maintaining medical equipment.

• As required, obtained continuous learning on current medical procedures.

Medical Assistant – ADD-A-TECH-Personnel, Cincinnati, Ohio January 2003 – October 2010

Lincoln Height’s Health Center

Avondale Family Practice

Mt. Auburn Family Practice

Dr. Long’s Health Center

Urgent Care-Springdale

University of Cincinnati Hospital

• Demonstrated proficiency in taking patient medical histories and vital signs, as well as in performing vena-

punctures, injections and various diagnostic procedures and ancillary tests (e.g., EKGs, hematology, urinalysis).

• Performed scheduling for patients to include: medical treatment, initial assessments, testing, and prescription.

• Coordinated phone calls from patients and other physicians and demonstrated excellent communication skills

• Performed skills in setting up exams rooms, assisting physicians with exams, ensuring cleanliness of medical

equipment, proper safeguards and maintaining equipment.

Phlebotomist –Miami Valley Hospital Trauma Unit, Dayton, Ohio July 1995 - December 2002

• Performed vena-puncture on adult and pediatric patients and specialized in neo-natal unit blood draws

• Maintained cleanliness, sanitation and maintenance of all facilities, exam rooms and equipment.

• Complied with HIPAA, CLIA and OSHA regulations.

• Coordinated transportation of patients to medical units and handled them with care and provided quality patient

care.

• Reacted calmly and effectively in emergency situations, and added the personal, caring touch that immediately

put patients at ease.

Emergency Room Technician - Shady Grove Adventist Hospital Emergency Room, Rockville, Maryland May

1989 – June 1995

• Performed triage of adult and pediatric patients in an emergency room setting.

• Applied Ocl casts and splints, maintained safe and clean work environments.

• Demonstrated proficiency in taking patient medical histories and vital signs, as well as in performing vena-

punctures, injections and various diagnostic procedures and ancillary tests (e.g., EKGs, hematology, urinalysis).

• Managed and maintained medical supplies, kept medical rooms stocked with required medical equipment.

• Coordinated patient records and ensured confidentiality of each patient. Complied with HIPAA, CLIA and OSHA

regulations

• Demonstrated skills in transporting patients to ICU and general surgical units, placed patients on heart monitor’s,

performed 12-lead EKG and other various emergency room duties.

EXTRACURRICULAR ACTIVITIES

• Served as volunteer a Pilgrim Baptist Church, Hamilton, Ohio 2008-2010

• Served as volunteer at Hope House Homeless Shelter 2009

SPECIAL QUALIFICATIONS

• United States Navy – Honorable Discharge (Jan 1986 – April 1989)

o Hospital Corpsmen

REFERENCES

• Available upon request

Contact this candidate