Customer Service Administrative Assistant
Resume:
Sharon Cespedes
Bronx, NY *0473
************@*****.***
EXPERIENCE:
Greene Prestigious Properties, New
Jersey 12/2009– 10/2012
Executive Administrative Assistant/Receptionist
• Provided administrative support to associates
• Maintained outlook calendar
• Scheduled domestic and international travel
• Typed letters, memos and presentations
• Responsible for processing expense reports for associates
. Meet and Greet all guest visiting the company
Private Network Cable, New York, New York 11/2006- 12/2009
Customer Service Supervisor
• Provided leadership and guidance to staff
• 0versaw the processing of account receivables
• Responsible for employee performance appraisals and monthly performance
plans
• Provide guidance to customers service representatives in the resolution of difficult
customer questions or problems
• Handled heavy volume of inbound customer phone inquiries and sales
Cablevision Inc., Bronx, New York 1/2000- 11/2006
Senior Customer Service Representative
• Responded to customer inquiries and requests and resolved issues efficiently and
professionally.
• Established and maintained a profitable relationship with customers on behalf of
the company.
• Provide customers with service for sales, technical, and billing inquires
• Provide monthly status reports utilizing Excel spreadsheets
Wilcox Incorporated, New York, New York 4/1990-12/1999
Administrative Assistant
• Answered and screened busy phones; addressed client inquiries
• Typed letters, memos and presentations
• Maintained business and personal calendars
• Scheduled domestic and international travel arrangements
• Processed travel and expense report
SOFTWARE / TRAINING:
Microsoft Word, Excel, Outlook
EDUCATION: 1998-2002 – College of New Rochelle BA of Arts
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