Maintenance Technician
Resume:
Michele A. Yost
** ******* **** *** * Fleetwood Pennsylvania 19522
Phone: 484-***-****
Cell: 610-***-****
*********@*****.***
Educational Computer Technician Diploma - September 1998
Background Technical; Lincoln Technical Institute (LTI) Allentown, Pennsylvania
Dorothea B. Lane Secretarial School - August 1985
Blue Bell, Pennsylvania
Experience:
Information Technology Assistant (5/2004 – 6/2012)
Audio Video Technician (8/2008 – 08/2010)
Spring-Ford Area School District
Responsibilities include
Server 2003 account maintenance
Patch panel support and maintenance
Avaya Definity Card installs and phone support
Support for up to 400 Student Desktops, 100 Laptops, 140 printers and 16 Smartboards,
Web design, maintenance, and projection budget analysis, purchasing agent, Application QA and Software
/System/ Network Integration.
Technology Equipment Inventory and purchasing
Database Maintenance
Information Technology Assistant (3/2003 – 5/2004)
Boyertown Area School District
Responsibilities include providing system, application, and network
support for a Compaq Lab which houses 31 systems and a
Macintosh Lab housing 25 systems.
Provide system application, and network support for systems located in
all classrooms and offices.
Instruct students during open lab time and recess.
Assist teachers in the instruction of students during scheduled lab
classes.
Assisted in creating an elementary technology curriculum.
Business Resumption Planner for Sovereign Bank (5/2002– 3/2003)
ManPower Professional Wyomissing, Pennsylvania
Assisted in all phases in the planning and testing of technical
requirements for business resumption of Sovereign Bank.
Reviewed, accepted or rejected technical requirements of departmental
disaster recovery planning which included Application Recovery, Systems/Data
Recovery, LAN \ W AN Recovery and Telecommunications Recovery.
Planned and discussed with appropriate Engineers technical requirements
and, modifications needed for achieving a successful Technical
recovery of sensitive data.
Implemented required GUI modification changes to LDRPS.
A team player in the testing process from scheduling tests to
documenting the testing results.
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Michele A. Yost
Computer Technician (1/99 - 8/2001)
KnowledgeFlow, Inc. Valley Forge, Pennsylvania
Hardware Installation and Upgrades: CPU’s, Hard Drive’s, Ram, and network Cards.
Network Administration: Cat5 Installation, DHCP Configuration.
TCPIP Configuration, User accounts, System Configuration, Sys tem
Maintenance.
Implemented client requests of Web Sites upgrades for modifications.
Website Administration /Maintenance, user updates, HTML Editing, Daily
Systems QA.
Technical Support for Sovereign Bank (10/99 - 10/99)
Manpower Inc. Wyomissing, Pennsylvania
Y2K software upgrades for Laptops
Laptop support for Hardware and Software issues
Computer Technician (10/98 - 5/99)
KnowledgeFlow, Inc. Valley Forge, Pennsylvania
Performed daily updates to user database for a client intranet
Provided technical support for intranet’s end users
Assisted with troubleshooting technical problems on NT Server
Software installation
Firmware and Software driver upgrades
Directors List with Honors (LTI) Excellent Attendance (LTI)
Certifications: PACE -SMT
Act 34 Clearance
Act 151 Clearance
Technical / Computer Skills
Windows 98, W indows XP, Windows 7, Office 93 – Office 2010 AS400
Switch/Hub configuration / Patch Panel maintenance
Microsoft Office 97,2003,System Configuration (BIOS)
Microsoft Exchange, File Transfer Protocol
Microsoft Front Page, Duplication Software, Help Desk Authority
Digital Cameras/Scanners
Norton Antivirus, McAfee Antivirus, CA Antivirus V8,
LDRPS
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