Maintenance Technician

Michele A. Yost

** ******* **** *** * Fleetwood Pennsylvania 19522

Phone: 484-***-****

Cell: 610-***-****

ab84xp@r.postjobfree.com

Educational Computer Technician Diploma - September 1998

Background Technical; Lincoln Technical Institute (LTI) Allentown, Pennsylvania

Dorothea B. Lane Secretarial School - August 1985

Blue Bell, Pennsylvania

Experience:

Information Technology Assistant (5/2004 – 6/2012)

Audio Video Technician (8/2008 – 08/2010)

Spring-Ford Area School District

Responsibilities include

Server 2003 account maintenance

Patch panel support and maintenance

Avaya Definity Card installs and phone support

Support for up to 400 Student Desktops, 100 Laptops, 140 printers and 16 Smartboards,

Web design, maintenance, and projection budget analysis, purchasing agent, Application QA and Software

/System/ Network Integration.

Technology Equipment Inventory and purchasing

Database Maintenance

Information Technology Assistant (3/2003 – 5/2004)

Boyertown Area School District

Responsibilities include providing system, application, and network

support for a Compaq Lab which houses 31 systems and a

Macintosh Lab housing 25 systems.

Provide system application, and network support for systems located in

all classrooms and offices.

Instruct students during open lab time and recess.

Assist teachers in the instruction of students during scheduled lab

classes.

Assisted in creating an elementary technology curriculum.

Business Resumption Planner for Sovereign Bank (5/2002– 3/2003)

ManPower Professional Wyomissing, Pennsylvania

Assisted in all phases in the planning and testing of technical

requirements for business resumption of Sovereign Bank.

Reviewed, accepted or rejected technical requirements of departmental

disaster recovery planning which included Application Recovery, Systems/Data

Recovery, LAN \ W AN Recovery and Telecommunications Recovery.

Planned and discussed with appropriate Engineers technical requirements

and, modifications needed for achieving a successful Technical

recovery of sensitive data.

Implemented required GUI modification changes to LDRPS.

A team player in the testing process from scheduling tests to

documenting the testing results.

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Michele A. Yost

Computer Technician (1/99 - 8/2001)

KnowledgeFlow, Inc. Valley Forge, Pennsylvania

Hardware Installation and Upgrades: CPU’s, Hard Drive’s, Ram, and network Cards.

Network Administration: Cat5 Installation, DHCP Configuration.

TCPIP Configuration, User accounts, System Configuration, Sys tem

Maintenance.

Implemented client requests of Web Sites upgrades for modifications.

Website Administration /Maintenance, user updates, HTML Editing, Daily

Systems QA.

Technical Support for Sovereign Bank (10/99 - 10/99)

Manpower Inc. Wyomissing, Pennsylvania

Y2K software upgrades for Laptops

Laptop support for Hardware and Software issues

Computer Technician (10/98 - 5/99)

KnowledgeFlow, Inc. Valley Forge, Pennsylvania

Performed daily updates to user database for a client intranet

Provided technical support for intranet’s end users

Assisted with troubleshooting technical problems on NT Server

Software installation

Firmware and Software driver upgrades

Directors List with Honors (LTI) Excellent Attendance (LTI)

Certifications: PACE -SMT

Act 34 Clearance

Act 151 Clearance

Technical / Computer Skills

Windows 98, W indows XP, Windows 7, Office 93 – Office 2010 AS400

Switch/Hub configuration / Patch Panel maintenance

Microsoft Office 97,2003,System Configuration (BIOS)

Microsoft Exchange, File Transfer Protocol

Microsoft Front Page, Duplication Software, Help Desk Authority

Digital Cameras/Scanners

Norton Antivirus, McAfee Antivirus, CA Antivirus V8,

LDRPS

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