Customer Service Manager
Resume:
Cynthia A. Jamison
Cayucos CA *****
(Cell) 907-***-****
WORK EXPERIENCE
Coastal Villages Region Corp, LLC
**/**-*/** *** H Street Suite 200
Anchorage AK 99501
GL Accountant/Assistant Controller-Accounting software used was Microsoft Dynamics GP (Great Plains).
Responsible for monthly insurance and prepaid allocations, fixed assets maintenance and depreciation, assisting
in month end close entries and monthly GL account reconciliations and journal entry adjustments as needed,
daily managing of cash accounts and necessary transfers or entries, overseeing procurement cards and other cash
management programs. Originated or approved wire or ACH payments. Oversee GL accountant(s) and AP
department to determine improvements and aid in their processes, procedures and coding. Over site of vendor
maintenance for 1099 reporting. Review and processing of HR insurance claims and P&I claims payments. Assist
in AR and PR as needed.
ASRC Service Center LLC, (a subsidiary of ASRC)-merged with ASRC Corp Jan 1 2010
8/05 –12/10 3900 C Street Suite 202
Anchorage AK 99503
GL Accountant- responsible for entering of monthly journal entries including allocations for various prepaid
items, Month end closing of AP, Projects, AR and GL modules in Oracle. Monitoring accurate coding on
invoices from AP and other sources and reclassing as needed. AR billings for subsidiary companies. Process
monthly invoices for allocations to subsidiaries for department services and rents. Team with Risk department on
yearly insurance premium billings and monthly workers compensation premium invoicing. Population of
intercompany reconciliation workbook and resolving differences between subsidiaries. Monthly reconciliation of
cash accounts and many GL accounts. Developed documentation of many processes and procedures in GL, AR,
AP, Projects and Cash Management. Sent and recorded wires, ACH’s and non cash items.
Petro Star Inc. (a subsidiary of ASRC)
12/02-8/05 3900 C Street, Suite 802
Anchorage AK 99503
Accounts Payable Supervisor- Duties have included utilities maintenance and coding, vendor input and account
reconciliation’s, supervision of two employees in overseeing payment processing, vendor file setup and
maintenance of over 1500 vendors, W-9 maintenance and 1099 processing, AP journal entries involving daily
postings, monthly P-card journal entries, AP accruals, wire postings and various projects as assigned.
Summit Alaska, Inc
5/01 – 11/02 7828 Lake Otis Parkway
Anchorage AK 99507
Accounts Payable Supervisor-Responsible for all aspects of accounts payable of a plus 30 million a year turnover
with over 500 active vendors. Duties include job costing and invoice coding, data entry, account reconciliation’s,
payment processing, monthly accruals, vendor file maintenance, 1099 processing, monthly and yearly close outs,
budget planning, purchase order entry and closeouts. Directly supervised one assistant and co-supervised two
data entry clerks.
First National Bank of Anchorage
7/98 – 5/01 Elmendorf AFB
Anchorage AK
Operations Assistant – Supervised a staff of 4 and filled in for the Branch Manager on a regular basis.
Knowledgeable in all areas of branch operations in order to insure smooth operation of the office during any
manager absences. Developed procedures and schedules for allowing cross training for tellers in Customer
Service while maintaining a fully operational teller line. Performed monthly proof and review and audit
functions of branch records.
1/98 – 6/98 310 Lincoln St.
Sitka, AK 99835
Operations Supervisor - Supervised a staff of 6 tellers, 2 customer service representatives and an assistant
supervisor. Guided and monitored daily activities of the staff. I created course materials and provided training for
all areas of operations and customer service. I was also the Security Officer. I documented existing processes and
established new processes where none previously existed.
3/93 - 1/98 11408 Kenai Spur Hwy
Kenai, AK 99611
Customer Service Representative – Opened new accounts, timed certificates of deposit, safe deposit boxes, etc.
Analyzed problem situations and found solutions relating to various aspects of customer account relationship. I
was responsible for ensuring the processes in collections, levies, investigating dormant accounts, large currency
transaction reports, traveler check reconciliation’s, card lending and merchant services set ups, direct deposits
were followed consistently. I was the Business Link liaison for the peninsula bank branches. I was responsible for
accuracy in electronic Federal Tax setups, Escrow account setups, weekly time clock/payroll reports and many
other misc. operations duties.
Vault teller - responsible for maintaining adequate monies needed for daily operation of the branch, preparing
currency/coin/food coupons/mutilated shipments to or from the Federal Reserve, general operation of a main
vault at a branch level. Ensured that bank processes were consistently followed.
General teller - misc. teller duties, paying and receiving, training of new tellers, daily balancing and maintenance
of the ATM and other duties as assigned.
9/92 - 3/93 Soldotna Branch
Soldotna, AK 99669
General teller – Accepting customer payments, deposit transactions, and balancing cash drawers with receipts.
Kenai Christian Church
3/81 - 9/92 c/o Tommy Thompson, Treasurer
111 Paula St.
Kenai, AK 99611
Financial Secretary - all bill paying, payroll, supply purchasing, maintained all financial records, budget reports,
monthly and yearly financial reports, deposits and checkbook reconciliation. Church Secretary-maintained
membership records, developed membership directory and mailing lists utilizing MS Works database for records
and PageMaker for layout. Worked with two ministers on various projects as they were assigned to me. Bible
School dept. Assistant overseeing 40+ teaching positions, 150 students, curriculum and supply purchasing,
attendance and general oversight of the Bible school department. Vacation Bible School Director for two years,
President of the ladies group for 4 years. Designed and implemented many new events, programs and
committees that have continued to flourish.
AMFAC
11/81 - 2/82 Rig Tenders Dock
Nikiski, AK
Secretary/bookkeeper - Consolidated daily sales receipts, main cashier, stocking, counter help.
Alaska F.I.S.H. (Fishing Industry Supplies and Hardware)
1/79 - 9/81 Soldotna, AK
Part owner/Assistant manager/Bookkeeper - consolidated daily sales receipts on Soldotna and Homer stores,
made daily deposits, cashier, counter help, stocking, and personnel relations. Assisted in the operations of store
ordering and operations.
Alaska State Bank (currently Key Bank)
7/78 - 4/79 Kenai, AK
Commercial/Loan teller - commercial and escrow loan payments and computations, commercial deposits, new
accounts, general teller.
First Central Coast Bank (currently Rabo Bank)
8/77 - 4/78 Morro Bay, CA
Head teller - Teller supervision, cross trained in all areas of operations, fill in for operations supervisor, teller
training, general teller duties, collections, return items, daily reports to central office, proof machine operation.
EDUCATION
Cuesta Jr. College, San Luis Obispo, CA
Banking Classes – 9 credits.
California State University at Fresno, Fresno, CA
Bachelor of Science Degree in Business Management
Minor in Accounting
Porterville Jr. College, Porterville, CA
Associate of Arts in Business
Monache High School, Porterville, CA
Graduated in the top 10% of the class, four-year member of the Honor Society. College Prep major
References available upon request.
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