Customer Service Quality
Resume:
Paul Shafer
*** ****** **** **. #***, Lewisville, TX 75067
Cell: 256-***-**** : *********@*****.***
Summary
Experienced Production Manager who has demonstrated the ability to lead diverse teams of professionals to new
levels of success in a variety of highly competitive industries, cutting-edge markets, and fast-paced environments.
Strong technical and business qualifications with an impressive track record of more than 20 years of hands-on
experience in strategic planning, business unit development, project and product management. Ability to successfully
analyze an organization's critical business requirements, identify deficiencies and potential opportunities, and develop
innovative and cost-effective solutions for enhancing competitiveness, increasing revenues, quality, safety, and
improving customer service offerings.
Highlights
● Experience dealing with FDA, DEA, and OSHA
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Knowledge of 5S methodology TOC Certification
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Experience in value stream mapping Effective team building skills
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Compliance with GMPs Change management
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Dedication to product quality Experienced in use of SAP and ERP systems
● Experienced in production scheduling
● Supervision and training
Accomplishments
• Planned, directed, coordinated and assigned manpower to efficiently meet and exceed production requirements.
• Contributed to an annual 50% increase in productivity through improvements in operations, quality, safety and
administration.
• Initiated Kaizen event which resulted in a 35% reduction in packaging line clean times
• Successfully developed packaging line technician leading leading to their promotion (Line Lead,
Packaging Supervisor)
Experience
Manufacturing Manager
April 2012 to October 2012
MIKART, INC – Atlanta, GA
● Supervised production schedules, production quality and on time delivery
● Attended daily production meetings providing schedule updates
● Completed key projects on time, on budget and with a high level of accuracy
● Trained, developed and counseled employees to develop a high performing team
● Worked with Engineering on building expansions and installation of new equipment
● Maintained and enforced a safe and clean working environment at all times
● Identified staffing and capital needs, collected relevant data and wrote justifications for established needs
Packaging Supervisor
September 2009 to April 2012
QUALITEST PHARMACEUTICALS, LLC – Huntsville, AL
● Supervised production schedules, production quality and on time delivery
● Led regular stand-up meetings, events and continuous improvement projects with measurable goals
● Defined manufacturing performance standards and reviewed the performance outcomes to set future
targets
● Improved efficiencies throughout the department and increase productivity through better communications,
visual factory management, and continuous process improvements
● Coordinated preventative maintenance on existing and new production equipment, including routine
calibration
● Write, investigate, and close out unplanned deviations
● Identified staffing and capital needs, collected relevant data and wrote justifications for established needs
● Established and adjusted work procedures to meet production schedules
● Diligently maintained safety and quality standards
● Ensure plant and product security is maintained
● Enforced a culture of lean manufacturing and continuous improvement while providing operational
leadership
● Trained, developed and counseled employees to develop a high performing team
Manufacturing Supervisor
January 2004 to September 2009
CEPHALON, INC – Salt Lake City, UT
● Supervised production schedules, production quality and on time delivery
● Assessed and trained personnel for promotion to cross-functional operations
● Maintained and enforced a safe and clean working environment at all times
● Coordinated closely with quality control regarding products awaiting dispositions
● Established and adjusted work procedures to meet production schedules
● Trained, developed and counseled employees to develop a high performing team
● Coordinated preventative maintenance on existing and new production equipment, including routine
calibration
● Defined manufacturing performance standards and reviewed the performance outcomes to set future
targets
● Identified staffing and capital needs, collected relevant data and wrote justifications for established needs
Manufacturing Supervisor
September 2002 to December 2003
IMPAX LABORATORIES, INC – Hayward, CA
● Supervised production schedules, production quality and on time delivery
● Oversee the set-up, operation, and cleaning processes on various pieces of equipment
● Conducted manufacturing operation training with FDA inspectors
● Developed and implemented new hire orientation program
● Motivated technicians in the achievement of individual and organizational goals
● Maintained performance to schedule at 95-98% level
● Development and implementation of run time standards
Manufacturing Supervisor
December 1999 to September 2002
LEINER HEALTH PRODUCTS – Garden Grove, CA
● Supervised production schedules, production quality, on time delivery, and staff of 70+ employees.
● Authored and trained personnel on Safety, Standard Operating Procedures and current Good
Manufacturing Practices
● Developed spreadsheets providing immediate feedback on employee/equipment productivity, clean to run time
ratios, and tablets per hour in various manufacturing departments
● Planned and executed the production schedule to meet customer and organizational goals
● Troubleshoot equipment
● Identified manufacturing issues and determined appropriate action for improved departmental
productivity
● Increased manufacturing productivity 20% each month by effectively planning, organizing, leading and
controlling operations
● Experienced a 15% increase in coating productivity along with a 55% decrease in inspection requirements over
a four-month period
Tableting Supervisor
August 1998 to December 1999
PHARMAVITE – San Fernando, CA
● Supervised production schedules, quality, on time delivery, and production staff of 14 employees
● Troubleshoot equipment
● Effectively maintained departmental budget
● Trained staff on Standard Operating Procedures and current Good Manufacturing Practices
● Developed employee performance tracking system
● Daily interaction with Technical Operations, Quality Assurance and Maintenance
Packaging/Encapsulation Supervisor
January 1993 to August 1998
VITA TECH INTERNATIONAL, INC – Tustin, CA
● Supervised production schedules, quality, on time delivery, and a production staff of 63 employees
● Planned and coordinated the production of products to meet established standards
● Reduced defects in the Encapsulation department by 10% within a two-month period
● Evaluated all departmental paperwork and condensed employee documentation by 75%
● Troubleshoot equipment
● Daily interaction with Manufacturing, Purchasing, Customer Service, Shipping and Receiving
Senior Scheduler
January 1989 to October 1992
PARKER HANNIFIN – Irvine, CA
● Managed timely release of production work orders
● Facilitated Daily Master Schedule Meeting
● Performed daily data entry for traceability records
● Organized the Returned Goods Crib for more efficient turnaround times
● Developed training program for future schedulers
● Familiar with machine work centers and both manual/automated stockroom procedures
Sergeant
February 1984 to February 1988
UNITED STATES ARMY
● Performed maintenance on various military vehicles throughout the United States and Europe
● Awarded twice for performance and dedication maintaining equipment readiness during training
exercises
● Honorably discharged
Education
University of Phoenix 2001
Business Management
Bachelor of Science
Jonah Certification (Theory of Constraints) 2007
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