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Customer Service Quality

Location:
Lewisville, TX, 75022
Posted:
March 12, 2013

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Resume:

Paul Shafer

*** ****** **** **. #***, Lewisville, TX 75067

Cell: 256-***-**** : ab84w6@r.postjobfree.com

Summary

Experienced Production Manager who has demonstrated the ability to lead diverse teams of professionals to new

levels of success in a variety of highly competitive industries, cutting-edge markets, and fast-paced environments.

Strong technical and business qualifications with an impressive track record of more than 20 years of hands-on

experience in strategic planning, business unit development, project and product management. Ability to successfully

analyze an organization's critical business requirements, identify deficiencies and potential opportunities, and develop

innovative and cost-effective solutions for enhancing competitiveness, increasing revenues, quality, safety, and

improving customer service offerings.

Highlights

● Experience dealing with FDA, DEA, and OSHA

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Knowledge of 5S methodology TOC Certification

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Experience in value stream mapping Effective team building skills

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Compliance with GMPs Change management

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Dedication to product quality Experienced in use of SAP and ERP systems

● Experienced in production scheduling

● Supervision and training

Accomplishments

• Planned, directed, coordinated and assigned manpower to efficiently meet and exceed production requirements.

• Contributed to an annual 50% increase in productivity through improvements in operations, quality, safety and

administration.

• Initiated Kaizen event which resulted in a 35% reduction in packaging line clean times

• Successfully developed packaging line technician leading leading to their promotion (Line Lead,

Packaging Supervisor)

Experience

Manufacturing Manager

April 2012 to October 2012

MIKART, INC – Atlanta, GA

● Supervised production schedules, production quality and on time delivery

● Attended daily production meetings providing schedule updates

● Completed key projects on time, on budget and with a high level of accuracy

● Trained, developed and counseled employees to develop a high performing team

● Worked with Engineering on building expansions and installation of new equipment

● Maintained and enforced a safe and clean working environment at all times

● Identified staffing and capital needs, collected relevant data and wrote justifications for established needs

Packaging Supervisor

September 2009 to April 2012

QUALITEST PHARMACEUTICALS, LLC – Huntsville, AL

● Supervised production schedules, production quality and on time delivery

● Led regular stand-up meetings, events and continuous improvement projects with measurable goals

● Defined manufacturing performance standards and reviewed the performance outcomes to set future

targets

● Improved efficiencies throughout the department and increase productivity through better communications,

visual factory management, and continuous process improvements

● Coordinated preventative maintenance on existing and new production equipment, including routine

calibration

● Write, investigate, and close out unplanned deviations

● Identified staffing and capital needs, collected relevant data and wrote justifications for established needs

● Established and adjusted work procedures to meet production schedules

● Diligently maintained safety and quality standards

● Ensure plant and product security is maintained

● Enforced a culture of lean manufacturing and continuous improvement while providing operational

leadership

● Trained, developed and counseled employees to develop a high performing team

Manufacturing Supervisor

January 2004 to September 2009

CEPHALON, INC – Salt Lake City, UT

● Supervised production schedules, production quality and on time delivery

● Assessed and trained personnel for promotion to cross-functional operations

● Maintained and enforced a safe and clean working environment at all times

● Coordinated closely with quality control regarding products awaiting dispositions

● Established and adjusted work procedures to meet production schedules

● Trained, developed and counseled employees to develop a high performing team

● Coordinated preventative maintenance on existing and new production equipment, including routine

calibration

● Defined manufacturing performance standards and reviewed the performance outcomes to set future

targets

● Identified staffing and capital needs, collected relevant data and wrote justifications for established needs

Manufacturing Supervisor

September 2002 to December 2003

IMPAX LABORATORIES, INC – Hayward, CA

● Supervised production schedules, production quality and on time delivery

● Oversee the set-up, operation, and cleaning processes on various pieces of equipment

● Conducted manufacturing operation training with FDA inspectors

● Developed and implemented new hire orientation program

● Motivated technicians in the achievement of individual and organizational goals

● Maintained performance to schedule at 95-98% level

● Development and implementation of run time standards

Manufacturing Supervisor

December 1999 to September 2002

LEINER HEALTH PRODUCTS – Garden Grove, CA

● Supervised production schedules, production quality, on time delivery, and staff of 70+ employees.

● Authored and trained personnel on Safety, Standard Operating Procedures and current Good

Manufacturing Practices

● Developed spreadsheets providing immediate feedback on employee/equipment productivity, clean to run time

ratios, and tablets per hour in various manufacturing departments

● Planned and executed the production schedule to meet customer and organizational goals

● Troubleshoot equipment

● Identified manufacturing issues and determined appropriate action for improved departmental

productivity

● Increased manufacturing productivity 20% each month by effectively planning, organizing, leading and

controlling operations

● Experienced a 15% increase in coating productivity along with a 55% decrease in inspection requirements over

a four-month period

Tableting Supervisor

August 1998 to December 1999

PHARMAVITE – San Fernando, CA

● Supervised production schedules, quality, on time delivery, and production staff of 14 employees

● Troubleshoot equipment

● Effectively maintained departmental budget

● Trained staff on Standard Operating Procedures and current Good Manufacturing Practices

● Developed employee performance tracking system

● Daily interaction with Technical Operations, Quality Assurance and Maintenance

Packaging/Encapsulation Supervisor

January 1993 to August 1998

VITA TECH INTERNATIONAL, INC – Tustin, CA

● Supervised production schedules, quality, on time delivery, and a production staff of 63 employees

● Planned and coordinated the production of products to meet established standards

● Reduced defects in the Encapsulation department by 10% within a two-month period

● Evaluated all departmental paperwork and condensed employee documentation by 75%

● Troubleshoot equipment

● Daily interaction with Manufacturing, Purchasing, Customer Service, Shipping and Receiving

Senior Scheduler

January 1989 to October 1992

PARKER HANNIFIN – Irvine, CA

● Managed timely release of production work orders

● Facilitated Daily Master Schedule Meeting

● Performed daily data entry for traceability records

● Organized the Returned Goods Crib for more efficient turnaround times

● Developed training program for future schedulers

● Familiar with machine work centers and both manual/automated stockroom procedures

Sergeant

February 1984 to February 1988

UNITED STATES ARMY

● Performed maintenance on various military vehicles throughout the United States and Europe

● Awarded twice for performance and dedication maintaining equipment readiness during training

exercises

● Honorably discharged

Education

University of Phoenix 2001

Business Management

Bachelor of Science

Jonah Certification (Theory of Constraints) 2007



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