Engineer Service

Jeffrey R Jude

********@********.**.***

**** ********* ******

Grove City, OH 43123

Home 614-***-****

Cell 614-***-****

APPLIED POSITION: Field Service Technician

OBJECTIVE

Join a productive team for Maintaining high Customer Reliability in Fast

paced equipment with 100% efficient productive on the machine product

lines.

EDUCATION

DeVry University, Columbus, OH

B.S. Electronic Engineering, October 2002

EXPERIENCE

Emerson Network Power - Liebert Corporations, Westerville, Ohio

Infrastructure Management Engineer July 2009 - Present Time)

- Maintain Site monitoring product support through PM, Repair, and all

service calls

- Work as a team member to support all levels of product

o Supporting multiple protocols from Bacnet, Modbus, Jbus, SNMP,

Arcnet

o Devices and Controllers reporting to a central system for

monitoring

- Perform installation of hardware appliances and software from start

to finish, commission equipment with extensive point to point

verification, and Educate Customers on how to use the Enterprise

Software on a Day to Day operation

Customer Engineer/Monitoring Specialist (August 2007- July 2009)

- Provide UPS Preventative Maintenance, Down Unit Repair, Customer

Technical Assistance

- Support Monitoring at an Enterprise Monitoring Level for Customers

- Assist other Technicians to complete Projects and Repairs

Medium System Technical Support Specialist (July 2006 - August 2007)

- Provide Technical Assistance via phone, pager, and email support

- Onsite Customer Support visits as necessary to correct UPS faults.

- Provide Technical documentation in efforts to support Field

Technicians

Datacard - Contractor JP Morgan Chase Bank, Columbus, Ohio

Customer Engineer (December 2003 to July 2006)

- Provided technical assistance- preventative maintenance, service calls,

repaired equipment, and troubleshoot problems.

- Supported 3rd shift operations, assisted other Customer Engineers,

Maintained inventory control, planned parts usage for maintenance.

Performed monthly maintenance operations on all machines

- Communicated through email, service calls, and written documentations.

- Attended training both in the US and Europe

SKILLS/ABILITIES

- Self Motivate to learn new products, analytical thinker, natural

troubleshooter, problem solver, strong mathematics, strong decision

making abilities

- Able to work with all levels of service from techs to Senior VP on

projects

- Familiarity with Function generations, oscilloscopes, AC-DC,

schematics, PLCs

- Microsoft windows family, Office, Oracle, AS400 systems, Lotus notes,

and PeopleSoft applications

- Proficient in use of hand tools and performing precision tooling

applications

Contact this candidate