Customer Service Manager
Resume:
Christopher Estes
*** ******* ***, **********, ** 35115 Cell 205) 229
1312 Email: **********.**@*****.***
Skills
9+ Years Customer Service experience • Proven ability to increase efficiency and effectiveness
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6+ Years Management experience • Leadership and Teamwork experience
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Payroll and Clerical experience • Adaptable and Dependable
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Human Resource experience • Extensive Computer expertise
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Professional Experience
Deluxe Cleaners (March 2012- December 2012)
Assistant Manager (March 2012-December2012)
Supervised customer service counter, production area, and assembly areas
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Assisted customers placing orders, receiving orders, complaints, concerns, and other customer service qualities
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Maintained customer records in computer system (account info/preferences)
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Maintained weekly supply inventory and order supplies to replace what is needed
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Maintained monthly product inventory and stock numbers
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Assisted in training new personnel
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Achievements
• Received many customer commendations on improvement and excellence of service.
Lucky’s Foodland Plus (March 2003-March 2012)
Human Resources/Assistant Manager (January 2010-March 2012)
Including Receiving Department Manager Duties
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Prescreened applications and conducted interviews for job openings
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Filled out financial reports, data processing, etc. using Excel and paper forms
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Managed payroll, personnel, file maintenance and other human resource functions for 40+ store and warehouse employees
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Tracked employee timecards and sent to accounting for payroll processing
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Handled all pre-employment paperwork, such as I-9, W-2, W-4, etc.
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Scheduled cashiers, baggers, and stockers for store operations hours
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Achievements
• Redesigned Personnel file maintenance system. This realized a 5-day reduction in new employee processing.
• Restructured Timecard process. This realized an improvement on accuracy of time reporting. It also reduced in-store
payroll processing by 33%.
Receiving Department Manager (January 2008-January 2010)
Supervised receiving of products from vendors and warehouse
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Counted incoming order for accuracy, and inventory reports
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Inspected incoming merchandise for quality control
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Maintained data input on items in inventory for correct department usage
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Monitored office supplies weekly and made purchase orders for supplies needed
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Monitored vendor and department accounts for timeliness and accuracy
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Counted inventory and maintained inventory reports (monthly, and bi-annually)
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Achievements
• Designed Accounts Payable system that reduced bill pay time by 25%.
• Created new in-store advertisement design.
• Restructured stock room to hold 30% more inventory.
Other Positions Held: Customer Service Manager (2006-2008) Customer Service (2004-2006) Cashier (2003-2004)
Education
University of Montevallo Montevallo, AL
Bachelor of Business Administration Graduated May 2011
*Currently pursing Masters of Business Administration (Expected Graduation December 2014)
Computer Skills
Microsoft Office Timelog 60 WPM
Photoshop Hardware installation Banner Support System
Honors & Activities
Montevallo Citizens of the Year
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85th percentile in Management Field Test
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Scholarship Chair (2008), Philanthropy Chair (2009), Vice President (2010) and Fraternal Education Chair (2011) of Lambda
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Chi Alpha
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