Customer Service Quality Control

Jerry “Wendall” Holder

**** ******* *** ***** ** Pleasant TN 38474 931-***-**** *******.******@*****.***

Objective

To obtain a position where my experience, training and personal strengths can be utilized to benefit myself and employer.

Summary

Motivated professional with more than two decades of manufacturing experience. Highly skilled at working in a fast paced

environment that demands strong organizational, leadership, facilitator, problem solving and inventory management skills.

Extremely honest, ethical and committed to excellence in everything I do. Confident and poised in dealing with people,

customers and coworkers. Efficient and detailed oriented in organizing and completing projects in a timely and safe manner.

Excellent team building skills. Ability to lead, supervise and manage departments with numerous employees.

Skills Summary

Team Building Inventory Microsoft Office

Lean Manufacturing Management Management

Problem Solving Customer Service Job Safety

ISO Scheduling Interviewing

5’s Quality Control

Professional Experience

Production coordinator / scheduling

Plan, schedule, controll and monitor movement of material from the time arrived until shipment

Generate and trace production reports ensuring adherence to Customer needs

Records observations and measurements while reporting results of chemical composition

Develop, analyze and interrupt capacity planning information and generate alternative solutions as needed

Meet Production requirements for internal and external Customers

Track inventory levels of raw, work in process and finished goods

Liaison between Production, Customer Service and Sales & Marketing to inform Customers of any problems

Supervision – Management

Shipping and Receiving Team Leader for five years, managed six (6) employees

Assisted Plant Manager in managing seventy five (75) employees

Assisted Maintenance Leader in coordinating and managing sixteen (16) employees

Group Leader for Industrial Janitoral Service twenty one (21) employees

.

quality control

Primary contact for Customers reporting Quality concerns

Ensures quality standards are met for all customers in finished products and chemistry makeup

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Part of ISO 14001 start up program

Responsible for Storm water sampling to the State and other agencies

Developed blending plans to maximize the chemical makeup of finished goods

Responsible for various TDEC testing and reporting

Employment History

Voith Industries North American Operations – Spring Hill Tennessee

February 4, 2013 to present Group Leader / Supervisor

Smelter Service Corporation – Mt Pleasant Tennessee

March 11, 1992 to February 1, 2013 Production Coordinator/Planner and Lab Leader

Floyd and Floyd Contractors – Columbia Tn

Various jobs from 1990 to 1992

Varner Temp Service – Lawrenceburg TN

Assembler 1989 1992

Education

Mt Pleasant High School, Mt Pleasant Tennessee

Training

Change Partners LLC Athens GA

Team Building, Accountability, Lean Flow Workshop, Priority Management, Facilitator Skills, Behavior Based

Interviewing, Continuous Improvement, Leadership Skills, Lean Manufacturing, Team Management, Problem Solving,

Value Added, Team Building, Mindful Worker, Mastering Change, Cycle Time Reduction, Attrition, Certified Trainer,

Best Practice/ SOP, SOP Auditing, ISO, CAR & PAR

TOSHA/OSHA

Industrial powered trucks, First Aide, CPR, Fall prevention, Blood borne pathogens, Hazardous material, Lockout / Tag

out, Fire extinguisher, PPE, Remember Charlie, Heat Stress, Back safety

OSHA, DOT

Jerry “Wendall” Holder

1965 Highway 166 North Mt Pleasant TN 38474 931-***-**** *******.******@*****.***

Dale Carnegie Communication

References Will be very pleased to furnish upon request

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