Customer Service Human Resources

Patricia Dulashaw

*** ******* **** ******* *****, PA 15942 814-***-**** ************@**********.***

Objective

Have a postion where I can share my knowledge of report writing and program usage that will increase productivity for

companies both large and small.

Profile

Motivated, personable, with a successful 25 year track record of building, maintaining and teaching others how to better utilize

technology. Talent for quickly mastering technology – completed various trainings in Microsoft Office, Crystal Reports and

Microsoft SQL. Diplomatic and tactful with professionals and non professionals at all levels. Accustomed to handling

sensitive, confidential records. Demonstrated history of producing accurate, timely reports meeting stringent HIPPA and

government guidelines.

Flexible and versatile – able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to

easily transcend cultural differences. Thrive in deadline driven environments. Excellent team building skills.

Skills Summary

Project Management Computer Savvy Insurance Claims

Report Preparation Interaction With Accounting

Written Correspondence Public Front Office Operations

General Office Skills Scheduling Professional Presentations

Training Others

Professional Experience

Communication: Reports/Presentations/TECHNOLOGY

Prepare complex reports for Human Resources, Adult Probation and other county agencies, ensuring full compliance

with agency requirements and tight deadlines.

Author professional correspondence to public and vendors.

Design and deliver series of classes county personnel, educating employees on techniques to increase proficiency.

Created charts, presentations for County use.

Communicate with various state agency for designing of reports.

Rapidly learn and master varied computer programs.

Customer Service/Marketing/Problem Solving

Oversee front office operations and provide impeccable customer service:

Had various compliments on how well I addressed concerns of customers

Develop and implement county network:

Had fiber placed in Courthouse for better data communications

Planned and connected county buildings

Put in place email, calander, internet and various computer programs

Created a shared environment of county information

Won over a highly skeptical Office Holders and employees

Proved that information was secure on the network

Trainings were filled attended with fervently

Information was shared achieving a more efficient workflow

Page 1

Patricia Dulashaw

122 Mallory Lane Mineral Point, PA 15942 814-***-**** ************@**********.***

Professional Experience, continued

ABC MASTERY & Organization

Manage all aspects of day to day operations as Assistant Chief Clerk

Intermediatory between Commissioners and Office Holders, employees and public.

Scheduling and advertised Meetings.

Finances: accounts payable/receivable, invoicing, budgeting.

Supervision eight technical employees.

Employment History

cambria county – Ebensburg, PA

Director of Technology 2001 to Present

Chief Clerk 1991 2001

Accounting Clerk 1988 1981

Admiral Peary Vocational Technical school – Ebensburg, PA

Instructor at Federal Prison Loretto 2002 to 2004

Education

Admiral Peary Vocational Technical school – Ebensburg, PA

Computer Technology Certificate 1988

GPA: 4.0

blacklic valley High School – NANTY GLO, PA

Acadmic Degree 1974

Trainings

Crystal Reports

Microsoft Office

Microsoft Servers

Cisco Unified Phone System

SQL Databases

And variouse other trainings through out the years.

Page 2

Contact this candidate