Customer Service Manager

Omaria Tucker

*** ***** ****** ***** ********, SC 29673 864-***-**** *************@*****.***

PROFILE

I am a versatile professional with experience in fast-paced manufacturing environments.

My career is highlighted with a track record of applying operations and inventory

management concepts, principles and techniques resulting in improved delivery statistics

to customers. I have strong analytical skills, the ability to function with minimal

supervision, and handle multiple tasks simultaneously.

CORE COMPETENCIES

Production Control Management. Inventory Control Management. Forecasting. T echnically

proficient in Microsoft Office (Excel, Word, Access and Powerpoint), Demand Planning.

Enterprise Resource Planning Purchasing. Flexibility, adaptability, and a process improvement

approach.

PROFESSIONAL EXPERIENCE

Wilbert Plastic Services (March 2011 to present)

Customer Account Specialist, Easley, SC

Direct the order management process for assigned customers to achieve and maintain

industry leadership in customer satisfaction with emphasis on Corporate profitability

• Liaison between the customer and operations

o Resolve problems directly or work with others in the organization to get

resolution

o Entry of orders

• Develop strong, effective business relationships with customers, Business Unit

teams, and operations

• Help to establish and implement customer focused strategies

• Help to identify customer needs for services and implement solutions to meet or

exceed those needs

• Help to develop customer intelligence

Materials and Logistics Manager, St. Matthews, SC

Manages supply chain by directing activities of personnel engaged in materials and

distributing raw materials, equipment, machinery, and supplies in organization by

performing the following duties personally or through subordinate supervisors

• Use SAP systems to manage and control a $10 million inventory

o Coordinator of pre- and post production of inventory

o Perform cycle counting and inventory adjustments

o Verification of bills of materials and tooling used in processes

• Accountable for production, receiving, shipping, and suppliers

o Supervise all activities related to customer service, procurement, and

shipping outbound materials

o Communicated with external and internal vendors to ensure product

availability for production

Omaria Tucker

o Communicated with internal and external logistics to ensure transit lead

times accurate for customer on-time receipt of goods

• Developed weekly and daily master schedules to meet inventory goals and

customer requirements

o Daily communication with cross-functional teams within organization

and customers to ensure company goals are being met

• Prepared and presented monthly reports; inventory, customer delivery, and

excess freight to leadership team

o Provided inventory measurables including supplier performance, days of

inventory, premium freight, and delivery PPM

Quality Models of SC, Orangeburg, SC (July 2004 – February 2011)

Planner/Master Scheduler

• Responsible for $6 million inventory, of international plastics injection molding

facility.

o Entry, development and implementation of master schedule plan from customer

forecasts and orders, reported to Plant Manager

o Lead coordinator of monthly inventory counts supplier performance, internal and

customer PPM, quarterly company review

o Report

• Managed finished goods warehouse

o Supervise a team of employees

o Responsible for storage, shipping, and receiving of products to meet customer

orders

o Responsible for inventory management, cycle counting, and audits

• Responsible for the purchase of materials, components, and packaging

o Negotiate pricing with suppliers to ensure company receives competitive pricing

for goods used

o Coordinate and monitor the movement of supplies to ensure they are delivered

JIT in coordination of production schedule and transit to customers

o Urgent material release authorization

• Primary customer/vendor contact

o Communicate with customers/vendors, verbally or written regarding purchase

orders, delivery, and other misc. items to resolve issues

• Quality

o Verification of vendor product to ensure conformance

o Periodic quality audits to ensure company guidelines are met with shipment

o Issued quality alerts to notify employees of issues with received/produced

material

ACCOMPLISHMENTS

• Ability to improve customer relationships

• Ability to improve on-time delivery record with all customers

Omaria Tucker

• Ability to cut costs and save a minimum of $500,000 per year, based on premium/regular

freight costs and material costs

EDUCATION

Master of Business Administration, Management

Strayer University – Columbia, SC, 2009

Bachelor of Science, Mathematics

South Carolina State University – Orangeburg, SC, 2003

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