Customer Service Management
Resume:
CHRISTOPHER ALLEN WHITLEY
Wendell, NC 27591
Cell 919-***-****
***************@*****.***
FACILITIES MANAGEMENT SPECIALIST
Results-orientated Facilities Management Specialist with Customer Service
skills, with over 20 years' experience in facilities maintenance
management.
. Building Maintenance and Equipment Operations.
. Project Development, Design and Build.
. Coaching Direct Reports.
. Contract Services.
. Problem Solving.
. Follow-up & Resolution.
. Building Security and Health & Safety Code Compliancy.
. Working knowledge in Microsoft Word, Excel, PowerPoint and Microsoft
Project.
EXPERIENCE
Kioti Tractor, Wendell, NC
Feb 2012 - Present
Facilities & Parts Distribution Manager
. Facilities services and maintenance. Three building (300,000
sqft)
. Building code and safety.
. Budget development and control.
. Contract vendors and services.
. Preventive maintenance services.
. Project development and management.
. Building and operational designs.
. Parts distribution fulfillment operations.
. Contract management.
. Issue purchase request.
. Maintain accurate files and department reports.
. Liaison between shipping and sales/customer service staff to
achieve problem resolutions.
. Coordinated outsourcing and utilization of temporary employees
Allen Security, Wendell, NC
Nov 2010 - Feb 2012
Customer Service / Install Manager
. Hired, supervised and trained staff.
. Quoted prices and processed Purchase Orders including sourcing
products.
. Maintained contractual pricing agreements to achieve established
profit margin.
. Assisted customers with set-up of individual account access.
. Monitored Quality Assurance.
. Focus on Customers External and Internal.
. Security system design and installation.
Capital Associates, Cary, NC
May 2010 - Sept 2010
Building Engineer
. Facilities services and maintenance.
. Building code and safety.
. Budget development and control.
. Contract vendors and services.
. Preventive maintenance services.
. Project development and management.
. Building and operational designs.
. Parts distribution fulfillment operations.
. Contract management.
. Issue purchase request.
. Maintain accurate files and department reports.
. Support building tenant issues and request
The Body Shop, Wake Forest, NC
Nov 1993 - Apr 2009
Facilities Manager
. Facilities services and maintenance.
. Building equipment services and management.
. Building code and safety.
. Budget development and control.
. Contract vendors and services.
. Preventive maintenance services.
. Project development and management.
. Building and operational designs.
. Distribution operational designs.
. Contract management.
. Issue purchase request.
. Maintain accurate files and department reports.
. Office design and management.
Professional Experience:
V Facilities maintenance services and repairs.
V Building project and management.
V Facilities operational budgets.
V Project budgets and controls.
V Health and Safety compliancy.
V Departmental objectives and management reports.
V Facilities operational cost reductions.
V Building designs.
V Data room designs and controls.
V Building mechanical designs and operations.
V Building access controls and security.
V Hazardous waste controls.
PROFESSIONAL DEVELOPMENT & EDUCATION:
> EPA CFC Certification
> Project Management Operations
> OSHA Compliance
> Emergency Response
> Air-Quality Certification
> CMMS
AFFILIATIONS
National Fire Protection Association
International Facilities Management Association
Facilities Health and Safety Association
Contact this candidate