Customer Service Sales

Joshua Murcia, MBA

****. * Ontario, CA * ************@*****.***

Experience & Knowledge:

. Recruiting and Staffing

. Training and Development

. Performance management

. Sales & Marketing

. Business Development

. Strategic Recruiting

. Project Management

. Leadership Skills

. Bilingual English/Spanish

. Work Flow Management

. Experience in all Business Functions

. High Volume Recruiting/Virtual

.

Education:

Keller Graduate School of Management- MBA-Business Administration (Pomona,

CA) Grad: June 2011

DeVry University-Bachelor's of Science- Business Administration Management

(Pomona CA) Grad: June-2007

Work Experience:

Advantage Sales & Marketing (Core-Staff Employment Agency) Anaheim, CA

10/12-12/12

High Volume Recruiter (Virtual)

Sourced and acquired, assessed, and hired candidates to fill national

retail positions. I implemented strategic recruiting strategies to

effective candidates in the retail industry by sourcing and recruiting

throughout the mid-states, and managed national requisitions orders.

Candidates were evaluated by matching their KSA's and utilized Behavioral

Descriptive questions to assess their personalities and effectiveness.

During the application process I guided the candidate through the

application process by using the ADP HR management system.

Other duties consisted of:

. 1000 requisition project across the nation

. Managing candidate profiles

. Source prospective candidates through multiple states using

proprietary database systems, job boards and community based

organizations.

. Determines job specifications, qualifications and skills profile

. Reviewed resumes for effective KSA's

. Conducted behavior based pre-screen interviews via the telephone

. Evaluated candidates against job requirements engaged candidates for

the opportunity and presented qualified candidates to the hiring

managers.

. Extended offer letters and negotiated salaries

. Conducted state wide demographics analysis and statistic reports

. Provided exceptional customer service for all clients and applicants

. Worked under pressure and deadlines on recruiting projects with more

than 50 recruiter's onsite and virtual utilizing technology.

American Career College (Sincure Staffing Agency) Ontario, CA

Nov-2011 to April 2012

Career Service Specialist

. Staffing graduates into externships

. Design and implement career action plans

. Staffed 25 graduates with employers

. Staffed 30 graduates into externships

. Co-calling 70% daily to employers

. Coordinating graduates into employment

. Customer Service

. Internet Research

. Marketing

. Sales

. Presentation

. Coaching & Motivating

. Statistics Analysis

. Sales Strategies

. Outside Sales

. Monitor Graduate Portfolio

. Mock Interview

. Career Action Plans

. Behavioral Descriptive Questions (S.T.A.R.)

Platinum Hills Escrow Inc. (Independent Consultant Project) Diamond Bar,

CA Aug-2010 to Sep-2011

Human Resources Recruiter

. Established recruiting requirements by studying organization plans and

objectives; meeting with managers to discuss needs.

. Build applicant sources by researching and contacting employment

agencies, media, and internet sites.

. Conducted job analysis with managers and produced effective job

descriptions

. Attracted applicants by placing job advertisements

. Utilized Behavioral Questions (S.T.A.R.) & Behavioral Descriptive

Questions to produce mentally strong candidates.

. Determined applicant qualifications by interviewing applicants,

analyzing responses, verifying references, comparing qualifications to

job requirements.

. Arranged management interviews by coordinating schedules.

. Evaluated applicants by discussing job requirements and applicant

qualifications with managers; interviewing applicants on consistent

set of qualifications.

. Improved organization attractiveness by recommending new policies and

practices; monitoring job offers and compensation practices;

emphasizing benefits and perks.

. Updated job knowledge by participating in educational opportunities;

reading professional publications; maintaining personal networks;

participating in professional organizations.

Broad Way Solutions Staffing Ontario, CA April- 2008

to June 2010

Recruiting and Staffing

. Processed walk in applicants

. Conducted orientations

. Conducted job analysis

. designed job descriptions

. Posted job descriptions

. Resume database

. Analyzed resumes

. Conducted phone interviews

. Conducted live interviews

. Walk thru business operations

. Processed job orders conducted drug testing

. Background checks

. Processed up to 30-40 walk in

. Successfully established a 90% retention

. Solved and handled employee issues

. Terminations and disciplinary actions

. Conducted payroll

. Implemented strategic recruiting plan

. Designed aptitude test

. Reduced high turnover

. Enhanced workflow structure

. Behavioral Questions (S.T.A.R.)

Accomplished human resources and organization mission by implementing cross

training, and effective work-flow structures; In addition, worked with the

HR Director and branch managers in re-structuring business operations.

Metro Financial Services Inc., Covina, CA

Aug-2002 to Feb 2008

Office Administrator

. Processing of mortgage documents and applications

. Prepared reports

. Presentations

. Memorandums

. Proposals

. Correspondence

. Supervised employees

. Monitor office operations

. Manages staff schedules

. Tracked office supply inventory and approved supply orders

. Assist in the preparation of department budgets and expenses

. Supervises all administrative personnel

. Performed light accounting

. Maintained private information and filing

. Prepared business presentations for clients

Computer Skills:

V Microsoft 2010

V Word

V Power Point

V 55-WPM

V Out-Look

V ADP Human Capital Management System

V Excel

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