Customer Service Quality Assurance

Location:

Posted:

March 08, 2013

Randolph Graham

951-***-**** • **********@*****.***

OBJECTIVE

Use my education and professional experience to become an asset with a company where

my skills and knowledge can be utilized effectively.

SKILLS AND ACCOMPLISHMENTS

• Great customer service, communication, and interpersonal skills.

• Proficient computer skills with word, excel, and power point.

• Always punctual with a diligent work ethic.

• Real Estate License (01520649).

EXPERIENCE

Assessment Tech II- Orange County Assessor 06/2007 - 08/2012

Lead position in the document screening section training co-workers and assisting them daily.

• Review legal descriptions for accuracy on recorded documents in order to meet deadlines and

close the roll. Analyze, interpret, and research deeds to process change in ownership.

• Main contact person in doc screening section in helping develop new ATS system.

• Public service: Answering phone calls and helping tax payers at the public service counter.

• Convert new work from the Recorder’s Office using the File Transfer Protocol system.

Senior Loan Processor- Four Corners Financial 01/2004 – 01/2007

Communicate with borrowers, lenders, title, escrow and loan officers in efforts to secure financing

for home loans. Processed loans as broker and direct lender.

• Gathered and analyzed all documents directly from borrowers or third party to ensure accuracy

for underwriting and quality assurance approval.

• Managed monthly pipeline of 50+ loans.

• Trained/advised co-workers on new guidelines and procedures.

• Audited title reports, business licenses, bank statements, VOD’s, VOR’s, and VOE’s.

• Calculate income/assets and pull credit in order to quote pricing. Input data into Loan

Origination system, Calyx Point, DU, and LP.

• Proactively staying in constant communication in order to satisfy funding conditions.

Tree Surgeon- City of Los Angeles 04/2001 – 12/2003

Civil servant to the residents of Los Angeles. Managed staff of 2-3 people.

• Worked in Special Projects construction div to fix sidewalks that were broken by tree roots.

EDUCATION

Azusa Pacific University- Bachelor of

Arts-Liberal Studies

01/2009 - 06/2011

REFERENCES

Furnished upon request