Customer Service Medical

ROXANNE REESER

**** *. ******** **., **. Morris, MI 48458 M: 810-***-**** ******.*******@*****.***

CAREER PROFILE & HIGHLIGHTS

Self-directed and quality-focused professional with diverse office management and customer service background combined

with a unique ability to provide quality outcomes to a range of clients and comprehensive medical training poised to

contribute to the overall goals and production of an established healthcare firm.

• Service-oriented and committed to producing the highest quality standard of work.

• Organizes and prioritizes duties in order to complete simultaneous projects within deadlines.

• Proficient at bringing projects to completion at or ahead of deadlines while balancing multiple priorities.

• Skilled at performing all administrative duties and types 35 words per minute.

KEY MEDICAL SKILLS

ICD-9-CM, HCPCS, CPT and introduction to ICD-10-CM

CODING SKILLS

Health insurance claims processing, medical office procedures including scheduling

ADMINISTRATIVE SKILLS

appointments, verifying insurance, collecting co-payments, payment posting, office

management, computerized billing and coding and customer service

Medical terminology, Anatomy and Physiology and HIPAA

MEDICAL COURSE

Electronic Medical Records (EMR/EHR), Microsoft Office, Word and Excel,

COMPUTER SKILLS

MEDISOFT proprietary software, data entry, QuickBooks, spreadsheets, and 10 key

Government payers, Medicare, Medicaid and Tricare, third-party payers, UB-04,

CLAIMS PROCESSING

Worker’s Compensation and managed care, including: HMO, PPO and POS

EDUCATION

Ultimate Medical Academy – Tampa, FL January, 2013

Medical Billing and Coding Diploma

Skills include: Disease Processes, Surgical Procedures, Life Cycle of an Insurance Claim, Health Care Settings, Health

Care Payers, Procedure and Diagnosis Coding from Medical Records, Reimbursement Systems, Facility Billing,

Keyboarding, Word Processing and Medical Practice Management Systems.

PROFESSIONAL EMPLOYMENT

Office Manager/Receptionist

Reeser’s Water Treatment – Clio, MI 7/2012 – Present

• Provide administrative support in a fast-paced office setting, including: Answering phones, filing, checking daily e-

mails, entering customer invoices into the computer, and scheduling daily jobs.

• Maintain vendor relationships and provide important information to all pertinent employees to ensure smooth

business operations.

• Handle payroll, phones, A/R, A/P, collections, and general accounting procedures.

Cashier

Wal-Mart – Flint, MI 8/2011 – 9/2012

Kroger – Swartz Creek, MI 5/2009 – 8/2011

• Completed numerous cash and credit transactions quickly and accurately using the company’s computerized point-

of-sale system.

• Promoted a competent and professional persona as the organization’s first point of contact with the local public,

helping ensure repeat business and growing the sales footprint in the local market.

• Maintained an awareness of all promotions and advertisements, while creating a positive atmosphere by greeting

and providing a pleasant, friendly shopping experience.

Adoption Counselor

Genesee County Humane Society – Flint, MI 3/2001 – 9/2006

• Cleaned animal cages, answered phones, completed the adoption paper work and provided counseling.

• Monitored and regulated participant behavior.

• Established and maintained necessary records and reports.

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