Customer Service Management

Anwar Jones Home 816-***-**** Cell: 904-***-****

**** ***** **, ****** **** MO, 64130 *****.*****@*****.***

Professional Profile

Innovative and creative project/program supervisor with retail, banking and community

experience

Developed skills

•

• Educational Seminar • Program creation and

Development Management

• Customer Solutions • Planning and Execution

• Team Management • Written Communication

• Research and data analysis •

• Six Sigma Green Belt Certified

Professional Accomplishments

Program Planning and Execution

• Addressed a variety of issues affecting communities by researching solutions and

developing strategies to build capacity

• Secured incentives and resources to increase participation and ensure that

project moved forward

• Worked to enrich the lives of over 20 youth by planning and handling the

operations for a summer engagement program for urban youth

• Helped increase recruitment for programs by creating and implementing effective

marketing plans

• Educated residents in various topics by planning and implementing 4 programs

workshops covering a range of

• Helped 30 residents gain access to the Citizen’s Police Academy by building

relationships and lobbying for enhanced

Environmental Outreach and Education

• Received certification to deliver a comprehensive environmental literacy

curriculum

• Educated 40 residents on environmental literacy to increase their environmental

stewardship and prepare them for green careers

• Visited residents homes to encourage recycling adoption

Personal Financial Management

• Created a dynamic personal finance seminar delivered to churches and students

enrolled in a workforce development class

• Delivered financial planning workshops to several non-profit organizations

• Donated time to advise several families on personal financial management

• Located resources and presenters to provide residents with knowledge of in-

depth personal finance topics

Managerial Skills

• Enabled new associates to “hit the ground running” by delivering customized

coaching and mentoring training experience

• Delegated daily goals and tasks for direct reports to efficiently handle operations

• Coached employees to apply proven customer service skills that increased sales

effectiveness

Managerial Skills (Cont.)

• Increased same store sales by 5% annually during the height of the economic

downturn

• Received several perfect performance evaluations from customers

Volunteer Leadership

• Successfully facilitated several workshops aimed at teaching community

residents to better manage their personal energy consumption and costs

• Developed a program to expose at-risk teenagers to entrepreneurial concepts

and oversaw management of their business project, a garden and farmers

market

• Organized and led a community meeting to inform and mobilize community

members to become more active political leaders

• Graduated from the MARC Community Leadership Certificate Program designed

to upgrade neighborhoods

Work History

Green Impact Zone of MO/Mid America Jan. 2011 - Present

Field Ombudsman

Regional Council

Collector

CitiCards, Jacksonville, FL/Kansas City,

MO Aug. 2009 – Dec 2010

Store Manager RadioShack, Jacksonville, FL Sep. 2007-Feb. 2009

Oct. 2000-Jun. 2007

Team Supervisor RGIS Inventory, Tallahassee, FL

Education

Masters of Business Florida A&M University, Tallahassee,

Administration FL Graduated April 2007

Financial Planner Metropolitan Community College, Ongoing

Certification Omaha, Nebraska

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