Customer Service Representative
Resume:
Mark Truitt
Gurnee, IL *****
**********@*****.***
Objective:
I am currently looking for a full time position in an environment that offers a
greater challenge, increased benefits for my family, and the opportunity to help
the company advance efficiently and productively.
Skills:
Operating Systems: Microsoft Word, Excel, PowerPoint, Outlook, and PeopleSoft.
IBM OS/390 MVS/ESA, VTAM, TCP/IP, CICS
Work Experience
Captain James A. Lovell FHCC North Chicago,
IL
Logistics Analyst
Maintain databases of logistics information. Interpret data on logistics elements, such as
availability, maintainability, reliability, supply chain management, strategic sourcing or
distribution, supplier management, or transportation. Confer with logistics management teams to
determine ways to optimize service levels, maintain supply-chain efficiency, or minimize cost.
Recommend improvements to existing or planned logistics processes.
Alexian Brothers The Harbor Waukegan, IL
House Supervisor November 2008 to February 2009
Position will be responsible for the afterhours supervision of Alexian Brothers The Harbor.
This will involve the handlh1g of all crisis which may arise security of the building, and resident
monitoring. Make hourly rounds of the building and residents. Remain alert and cognizant of
house activities at all times. Assure that all policies in the residents’ handbook are followed.
Assist in the supervision of The Harbor volunteers. Assures that the building is secure and that
all individuals entering, and leaving the premises are monitored. Provides crisis intervention
assistance as required.
Collins Consulting Inc. Schaumburg, IL
Personnel Recruiter October 2004 to May 2005
Responsible for sourcing and pre-qualifying candidates that meet client requirements through
full life cycle recruiting processes, networking, and job boards. Work effectively with account
managers, placement managers, and fellow recruiting members to develop a pipeline of
candidates to fill those positions. Primarily responsible for conducting phone screens, fielding
calls from candidates, information into internal and external systems, and has worked with sub
vendor programs. I have also been responsible for sending company literature to candidates and
assisting the recruiting team in preparation for presentations, job fairs, and client meetings.
Submitting only qualified candidates for each position.
Jasco Uniform Inc . Vernon Hills, IL
Customer Service Representative May 2004 to October 2004
Customer Service Representative responsible for assisting customers over the phone by receiving
their incoming calls and entering their Jasco catalog orders into our computer system. Customer
Service Representatives also provide general assistance to customers with inquiries regarding
their account status, product information, ordering procedures and shipping status. Confer with
customers by telephone or in person in order to provide information about products and services,
to take orders or cancel accounts, or to obtain details of complaints.
Kelly Services/Baxter Healthcare Inc Vernon Hills, IL
Customer Service Representative August 2003 to April 2004
Make follow-up calls to customer regarding various issues such as equipment upgrades. As well
as product recalls, or destructions. Forward notifications to customers as needed via-fax. Locate
customers utilizing various Internet options as needed.
Make weekly progress report to the supervisor.
Medix Staffing Solutions/Trizetto Group Waukegan, IL
Medical Claims Examiner January 2003 to July
2003
Access existing medical claims through Facets & Macess systems. Review claims
regarding pricing, procedure codes and diagnosis codes ICD-9-CM and CPT-4 coding
classifications. Make necessary adjustments to claims according policies and
procedures set by Med Plan Insurance Company.
Education
Holy Name Cathedral High School - Chicago, IL
1977 to 1980
H.S. Diploma in English Literature, World History, Basic Science, Basic Math, Algebra,
Theology, Extra Curricular Basketball Team
Military
United States Army
1980 to 1984
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