Customer Service Administrative Assistant

Mysti Webb

***** ******* **. ********, ********, 48433 810-***-**** ************@*******.***

Professional Experience

Total Rehab Services inc., Flint, michigan

Scheduler Semptember, 2012-February, 2013

• Schedule and dispatch workers to appropriate locations according to customer requests, specifications, or

needs, using telephones.

• Confer with customers or supervising personnel to address questions, problems, and requests for service

or equipment.

• Monitor personnel or equipment locations and utilization to coordinate service and schedules.

• Monitor how many visits our therapists make at a patients house.

• View past records of patients to retrieve information to update files.

• Operate office equipment such as fax machines, copiers, and phone systems, and use computers for

spreadsheet, word processing, database management, and other applications.

• Answer telephones and give information to callers, take messages, or transfer calls to appropriate

individuals.

• Keep records of materials filed or removed, using logbooks or computers.

• Add new material to file records, and create new records as necessary.

• Perform general office duties such as typing, operating office machines, and sorting mail.

• Track materials removed from files in order to ensure that borrowed files are returned.

• Make copies of all evaluations and progress notes to put with patient files and turn the originals in to

payroll.

• Keep track of frequency to see when a patient needs to be reassessed or discharged from the agency.

• Gather the required documentation that the Physical Therapists and Occupational Therapists need for

patients

• Keep record of Timesheets and fax those to the main office.

• Payroll

H & M Landscaping, Swartz creek, michigan (seasonal)

Administrative Assistant May 2012-September 2012

• Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.

• Compile, copy, sort, and file records of office activities, business transactions, and other activities.

• Answer telephones, direct calls, and take messages.

• Type, format, proofread, and edit correspondence and other documents, from notes or dictating machines,

using computers or typewriters.

• Complete work schedules, manage calendars, and arrange appointments.

• Set up filing system to be better organized.

• Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and

personal computers.

• Complete and mail bills, contracts, policies, invoices, or checks.

• Communicate with customers, employees, and other individuals to answer questions, disseminate or explain

information, take orders, and address complaints.

• Troubleshoot problems involving office equipment, such as computer hardware and software.

• Review files, records, and other documents to obtain information to respond to requests.

• Collect, count, and disburse money, do basic bookkeeping, and complete banking transactions.

• Train other staff members to perform work activities, such as using computer applications.

• Process and prepare documents, such as business or government forms and expense reports.

• Deliver messages and run errands.

• Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.

• Use Peachtree accounting software.

• Use Sage Act software.

H & M POSI pATCH, fLINT, mICHIGAN

Associate, May 2012-July 2012 (seasonal)

• Greet customers.

• Water Flowers.

• Assist manager with arranging flowers.

• Unload shipments.

• Run cash register.

Quick Sack, Inc, Mt. Morris, Michigan

Cashier, Jul 2006 – May 2012

• Resolve customer complaints.

• Post charges against guests' or patients' accounts.

• Bag, box, wrap, or gift-wrap merchandise, and prepare packages for shipment.

• Issue receipts, refunds, credits, or change due to customers.

• Stock shelves, and mark prices on shelves and items.

• Sort, count, and wrap currency and coins.

• Answer customers' questions, and provide information on procedures or policies.

• Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash

registers, or optical price scanners.

• Maintain clean and orderly checkout areas.

• Cash checks for customers.

• Greet customers entering establishments.

• Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that

there is adequate change.

• Monitor checkout stations to ensure that they have adequate cash available and that they are staffed

appropriately.

• Sell tickets and other items to customers.

• Receive payment by cash, check, credit cards, vouchers, or automatic debits.

Big Al's Heating and Cooling, Mt. Morris, Michigan

Clerical, Jan 2005 – present

• Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.

• Compile, copy, sort, and file records of office activities, business transactions, and other activities.

• Answer telephones, direct calls, and take messages.

• Type, format, proofread, and edit correspondence and other documents, from notes or dictating

machines, using computers or typewriters.

• Complete work schedules, manage calendars, and arrange appointments.

• Set up filing system to be better organized.

• Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail

systems, and personal computers.

• Complete and mail bills, contracts, policies, invoices, or checks.

• Communicate with customers, employees, and other individuals to answer questions, disseminate or

explain information, take orders, and address complaints.

• Troubleshoot problems involving office equipment, such as computer hardware and software.

• Review files, records, and other documents to obtain information to respond to requests.

• Collect, count, and disburse money, do basic bookkeeping, and complete banking transactions.

• Train other staff members to perform work activities, such as using computer applications.

• Process and prepare documents, such as business or government forms and expense reports.

• Deliver messages and run errands.

• Maintain and update filing, inventory, mailing, and database systems, either manually or using a

computer.

Ameristep, Inc, Clio, Michigan

Shipping and receiving, Aug 2003 – May 2005

• Pack, seal, label, and affix postage to prepare materials for shipping, using work devices such as

hand tools, power tools, and postage meter.

• Deliver or route materials to departments, using work devices, such as hand truck, conveyor, or

sorting bins.

• Confer and correspond with establishment representatives to rectify problems, such as damages,

shortages, and nonconformance to specifications.

• Requisition and store shipping materials and supplies to maintain inventory of stock.

• Prepare documents, such as work orders, bills of lading, and shipping orders to route materials.

• Examine contents and compare with records, such as manifests, invoices, or orders, to verify

accuracy of incoming or outgoing shipment.

Education

University of Micigan, flint, michigan

Pursuing a degree towards Bachelors of Human Resource Management

• G.P.A of 3.5

• Award for 3.75 g.p.a for a couple semesters

Additional Skills

• Skilled in Microsoft office (Word, Excel, PowerPoint)

• Experienced customer service representative.

• Excellent typing skills (WPM: 40)

• Answering phone calls and taking messages.

• Data entry.

• Peachtree

• Sage Act

Contact this candidate