Customer Service Sales

Melissa Santoso

**** ***** ******

Hatfield, PA *9440

Home ***/***-**** **** ***/353-1874

*******.********@*****.***

PROFESSIONAL SUMMARY

A flexible, hard-working and efficient college graduate with attention to

detail seeking for a Customer Service Representative position. Able to

provide strong time management, accurate data entry and problem solving

abilities. Skilled in providing customer service and office support.

Excellent communication skills as well as strong computer literacy.

COMPUTER SKILLS

MS Word 2003 & 2010, Excel, Power Point, Visio, Outlook 2010, Numara Track-

It, Malware bytes, Windows 7, 2003 & XP, Centricity

EDUCATION

The Pennsylvania State University, Abington, PA - May 2012

Major: Information Sciences and Technology (IST)

GPA: 3.73

Internship: Abington Memorial Hospital, Abington, PA 6/11-8/11

Help Desk Support Intern

. Used troubleshooting skills to diagnose and resolve technical hardware

and software issues.

. Documented help desk tickets/resolutions and maintained equipment

inventory lists.

. Provided computer help desk support via telephone calls with hospital

staff members.

. Professionally interacted with all levels of hospital staff including

nurses and physicians.

. Installed desktops for new staff members throughout the hospital.

. Imaged new computers for physicians and nurses.

PROFESSIONAL EXPERIENCE:

Health Advocate, Inc., Plymouth Meeting, PA 9/12 -

01/13

Customer Care Associate (3 month contract)

. Contacted United Healthcare members about their overdue screenings.

. Documented the situations and decisions of members regarding the

screenings.

. Located a new specialist or doctor for members that no longer have one.

. Called clinics or hospitals to obtain recent documents of screenings that

members have done within specified time range.

North Penn YMCA, Lansdale, PA 6/05

- Present

Receptionist

. Professionally greet members and respond to questions regarding

membership.

. Verify membership status and maintain an accurate database by updating

contact information.

. Respond to calls regarding closing and opening times of the facility.

. Handle sales of aquatic equipments and maintain sales inventory.

. Provide information to members about cancelled and upcoming classes in

the new session.

Penn State Abington Library, Abington, PA

8/08 - 5/11

Receptionist

. Answered questions, and provided instructions to students, faculty,

and staff regarding the location of resources and use of the library

website.

. Organized interlibrary loans and assisted patrons when picking up

materials.

. Maintained an accurate database by updating contact information of new

students and faculty staff members.

. Shelved books, newspapers, and magazines alphabetically in proper

places.

. Reserved private study rooms and a video viewing room for students

with special assignments.

Contact this candidate