Manager Customer Service

TERESA Y. BARR

***** * * * ****** Unit #***~ North Miami, Florida~ 33161~305-***-****~ ****************@***.***

SUMMARY OF QUALIFICATIONS

Highly motivated Business Professional with five years experienced in Property Management. Combine business

knowledge and building operations to successfully manage a diverse-range of properties.

Core competencies include:

* Excellent tenant/customer service skills * Enthusiastic, resourceful, creative

* Strong leadership, relationship building skills * Accounting, receivables/payables

* Communicate effectively, exceptional organization * Systems: Windows 2007 XP/Vista

* Detail oriented, decisive, resolve issues quickly * Applications: Microsoft Office 2010

* Able to work with individuals from diverse cultures * Word/Excel, MS Outlook, Internet

Scan, Fax

ACCOMPLISHMENTS

Directed extermination of entire property with Terminex, Inc., assist residence with hotel stay

Repaved front entrance of apartment complex, created new landscape, concrete repairs to hazardous areas

Replacement of five roof systems, new awnings installations

Renegotiated Laundry Machines contract

Renovation to main office and several apartment units

PROFESSIONAL EXPERIENCE

Resident Manager, Urban League Housing Corporation, Miami, FL (2008-2010)

*Manage portfolio of twelve acres encompassing Admission Office, Maintenance buildings, land, Daycare centers

and Security guard house. Responsible for HUD (Housing Urban Development) Section 8-202 property. Single

and multifamily rental housing with sixty triplex units, inclusive of 150 plus elderly and disabled residents.

Performance managed personnel staff, prepare time sheets submit to payroll, approve OT as necessary. Utilize

monthly budget of $90,000 to maintain property expenses, purchase office supplies and building equipment for

property. Supervise site security and maintenance staff, hold monthly meeting for residents. Administer rent

collection, account deposits, incident reporting and work order procedures.

Conduct application and recertification review process, pursue delinquencies, Enforce agency rules.

Ensure vacant apartments are clean and ready for lease, provide agency welcome package. Monitor applicant

files, update housing waiting list, conduct applicant interviews with agency president.

Complete move-in/move-out inspections with maintenance supervisor. Perform physical walks inspect property,

identify existing and potential barriers, develop and implement procedures to correct problems.

Hire contractors, review cost estimating and contract bids with agency president. Plan/coordinate reconditioning

projects, prepare all contracts. Oversee renovations enhance property appearance, Maintain HUD code

compliances. Follow up with contractors on expiring Certificate of Insurance. Attend required training classes,

communicate property objectives and policy changes with team members. Perform semi-annual and annual

property reviews with HUD inspector and maintenance supervisor. Comply with all agency reporting

requirements.

Teresa Barr Page 2

Facilities Coordinator/Project Support, CB Richard Ellis Corporation, Weston, FL, (2007-2008)

*Systems: Liebert/Power & Generator Systems, York-Johnson Controls HVAC Systems, Ingersoll Rand/Access

Systems, GCS/Commercial Equipment Systems and Xerox Office Systems

Provide a structured framework to ensure seamless functioning of all processes and systems throughout property

under my management. 700,000 square feet multi-tenant property with EDS (Electronic Data Systems) as anchor

tenant.

Manage support with contractors, vendors, city offices, prospective clients and tenants. Monitor and update

floor plan maps and reconfigure all floor plan space. Review and maintain City code compliances and all tenant

building regulations. Ensure office is opened on schedule and office space is cleaned/ready for potential staff.

Arrange/schedule deliveries of furniture and materials from vendor and warehouse to site. Responsible for work

orders to building engineers and maintenance crew. Process time sheets, maintain accounting records and acted

as liaison to corporate office.

Assistant Property Manager, Village By the Bay Condominium, Aventura, FL, (2004-2006)

*Assist in managing property of thirteen buildings with a total of 374 units

Screen lessees for units, collect specified maintenance fees, record checks and make bank deposits. Handle all

incoming phone calls, process leases, consent to sale applications, estoppel letters and credit reports. Prepare

letters and forms with property manager, requiring Board approval and signatures. Take notes at association

meetings-provide support to Manager, Board and Association members. In charge of all files, mail delivery

services, ordering and maintaining inventory of all office supplies. Review time sheets, supervise maintenance

team, security staff and any temporary personnel. Ensure offices are locked and building alarm is set, at close of

each business day. Inspect property grounds/building maintenance with Property Manager and Engineer, note

potential problems. Correspond and comply with City offices as necessary, regarding all Code requirements.

Enforce association rules and regulations and administered fines accordingly.

Insurance Sales Agent, United Insurance Company of America, Miami, FL (1994-2002)

*Conduct daily prospecting, insurance sales, annual client reviews and generate referrals. Responsible for

advertising and marketing to produce leads and create production. Process life and health insurance sale

applications, monthly premiums and loan forms. Financial reporting include premium collections, account

balancing and bookkeeping. Initiate phone interaction with medical and underwriting offices as necessary.

Attend regular required training courses and assist with cross training team members.

Education

University of Arkansas

State of Florida Insurance Licenses

Certificate-Fair Housing, Marketing Plan Preparation 2010

Certificate-Fire Extinguisher Safety completion 2008

Awards

Track and Field Scholarship for college

Third leading producer in district office, Life Sales and Collections

Certificate-Silver Sneakers Fitness Program Workshop 2007

Certificate-Adult and Child CPR for healthcare, Jaco Services 2006

Assist Central High School girls track team in 2006

Acknowledge supporter Miami Rescue Mission Program

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