Customer Service Management

AUSTIN N. DEPUSOIR

**** ******** **** - **** * 1-305-***-****

Pembroke Pines, FL 33023 **********@***.***

Profile:

Motivated university graduate with degree in business administration desires affiliation with

organization that can benefit from more than 15 years of experience in business management.

Integrity, persistence, and competitive spirit have underscored employment and academic

successes where meeting deadlines, achieving goals, and using measured judgment have been

crucial to delivering results. A commitment to learning, a willingness to seek information, and

independent work habits have served to produce well defined research, create superior reports,

and hone communications to a high professional level. Reputation as a “quiet achiever” reflects

capacity to pursue business objectives, maintain focus spirited optimism, self-discipline, and the

ability to lead. Strengths include:

• Cultural Change Business Statistics Consumer Behavior

• SWOT Analysis Strategic Planning Marketing Segmentation

• Fiscal Planning Team Leadership Accounting Practices-AR/AP

• Client Relationship Management Time Management

• Microsoft Word, Excel, Power Point, Outlook, Access and Internet

Education Details:

• Stevens Henager College – Utah (2012)

Bachelor of Science- Business Administration

Highlight – President’s list GPA 4.0

• Institute of Real Estate Management – Chicago (2007)

Certificate –Site Management –RE201

Candidate for ARM accreditation

Awards, Fellowships, and Grants

The National Society of Collegiate Scholars; Honored for leadership and academic achievement.

Stevens Henager College; Honor roll, Dean’s List, President’s List, and the NSCS honors.

The Institute of Real Estate – Paul Rittle Memorial Scholarship Award (2006)

Austin N. DePusoir

Experience:

Consultant (Freelance)

Pro-Property Management Solutions Hollywood, FL 2007- Present

• Provide consultation to owners of small and medium size rental properties

• Tenant screening include criminal and credit background check.

• Ensure the integrity of the property is maintained.

• Provide routine internal and external physical inspection of property.

• Ensure property is in compliance with Federal, state, and city safety and building code

compliances.

• Establishing and implementing effective marketing programs and procedures.

• Creating and implementing policies and procedures designed to enhance tenant

relationship.

• Vendor service supervision, contract and lease negotiations.

Maintenance & Compliances Associate

The Store Room – Self Storage Pompano Beach, FL 2005- 2009

• Provide vendors supervision

• Ensure that the integrity of the facilities maintain to company’s standard at all time

• Provide merchandising and customer service

• Assist with the record management operation

• Ensure units are clean and ready for leasing

• Physical inspection of property external and internal

Watch & Jewelry Sale Associate

J C Penney Co. North Miami Beach 2000-

2005

• Provide impeccable customer service

• Merchandising, inventory control, and sales

• Provide assistant to customer who wishes to shop using store electronic system

Store Manager (retail)

Quick Pics Electronic Store United States Virgin Islands 1988-2000

• Manage store operations include fiscal and strategic planning

• Provide leadership and training for all associates. Include Human Resources functions

• Provide customer service, conflict resolution, and inventory control

• Provide marketing, business statistics, and financial reports.

• Provided all function that is associated with the daily function of the business operation.

References upon request:

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