Management Project

MELISSA ANN ROCKWELL-HOPKINS, FMP

**** ******* **** ****

Pearland, Texas 77584

614-***-**** (Cell)

***********@*****.***

SUMMARY OF QUALIFICATIONS

Experienced multi-site business, operations and facilities management professional with extensive

experience in strategic planning, project management, construction, financial, human resources and

organizational change management

Executive Director, Facilities Management

The University of Houston

Houston, Texas November 2009 - Present

Responsibilities include the overall management of the university facilities management and physical plant

activities including the areas of maintenance, custodial, solid waste, auto and fleet, grounds and campus

landscape, central plant, utilities, skilled and technical trades, minor and planned projects, finance, and business

services. Operational Budget $51M, including management of over 520 employees, 131 buildings, 12M

GSF/700 acres and 350 construction and renovation projects under $4M with an annual project volume that

exceeds $57M. Responsible for university capital renewal planning and applicable strategy development

Demonstrated achievements include:

• Leadership of a large organization in a complex environment, include organizational alignment

and operations reorganization of the planning, construction and operations teams within the first

4 months of employment; subsequent centralization of auxiliary units in year two of employment

• Management of facilities planning, minor construction/renovation, and operations for central

campus and consulting support for system campus activities

• Development of transparent process for funds allocation and capital renewal process, as well as

leadership of campus wide Capital Renewal, Physical Recovery, Building Coordinator and

Infrastructure Planning Programs and Committees

• Development and initial implementation of project delivery program for achievement of

performance standards on major/minor projects which average 350 projects per year

• Redevelopment of University Job Order Contracting and Continuing Service Agreement

programs, related procedures and reporting tools, as well as ongoing program management

• Development of RFP and selection of University System Emergency Response Contractor, and

ongoing program management

• Successful collaboration across functions and organization, including centralization of auxiliary

operations - Residential Housing, Athletics, Campus Recreation and University Centers

• Served as primary operations and planning liaison with METRO and City of Houston for the

light rail system (2.5 years)

• Completion of Facility and Infrastructure Condition Assessments for UH Campus and initial

development of capital renewal plan pilot for the first time

Rockwell-Hopkins Resume 1

Rockwell Consulting Services June 2009 – November

2011

Owner and Consultant provide facilities, project delivery, capital planning, organizational change and

leadership facilitation, reorganization and service transition planning services. Client have included The

Ohio State University, Red Lion Hotel Corporation with projects targeted to assist with organizational

transition, project delivery, service procurement, business process improvement, construction, project

management and capital planning support for 32 hotels across the Northwest region. Partnership

support allows for additional planning in the area of sustainability, service level agreement

documentation and planning in the area of facilities management and operations.

Associate Vice President, Facilities Operations and Development

The Ohio State University

Columbus, Ohio July 2005 - June 22, 2009

Responsibilities included all strategic, capital and operational aspects of the university physical

environment, including physical master planning, space assignment, architecture, renovation and

construction, engineering, custodial, maintenance and landscape services; occupational health and

safety; radiation and bio safety; utilities, energy services and sustainability; roads and grounds; and real

estate operations. Responsible for the maintenance of 1,750-acre main campus in Columbus that

includes over 420 buildings, 900 employees, and a combined capital and operating budget of $447M.

Responsible for project delivery supervision for 1200+ renovation and construction projects with over

$2B in projects planned over six years as part of the university’s strategic and physical plan.

Demonstrated achievements included:

• Leadership of a large organization in a complex environment, including organizational alignment

and operations reorganization of the planning, construction and operations teams within 24

months

• Management of facilities planning, construction, and operations for central campus and

consulting support for regional campus activities – over $1.3B in projects completed

• Board of Trustee’s presentation, program and policy development and associated work

• Development and implementation of project management methods that facilitate achievement of

performance standards on major projects

• Communication, cooperation, and teamwork in meeting user requirements and resolving issues,

including the development of collaborative agreements

• Redevelopment of the energy, sustainability and renewal and deferred maintenance programs –

established the universities sustainability program in 2006

• Successful collaboration across functions and organization, including auxiliary and branch

campus operations, including construction and renovation management for these areas

• Chair of Six Year Physical Alignment Planning Team for all capital planning – secured over

$100M for Infrastructure Projects; supporting member of the University Framework Plan –

which won an award in 2011 for integration and innovation

• Key member of Project One – Medical Center Expansion initiative and University Master

Planning Management Team Member, including full responsibility for infrastructure and renewal

plan development

• Supported University negotiations and labor relations with union

Rockwell-Hopkins Resume 2

Rockwell-Hopkins Resume 3

Regional Operations and Facilities Manager, North East Region

CH2M HILL

Cleveland, Ohio (Corporate Headquarters Denver, Colorado) April 2000 – April 2005

Responsibilities included the provision of the strategic direction for all major facility projects; direction

of day-to-day operations to ensure long term durability of the firm’s facilities; determination of the fiscal

requirements of the Facilities Operations groups; and the formulation of budgetary and project

recommendations for a multi-site operation. Was responsible for the m anagement of operational services

for over 1,200 staff in 23 offices across 13 states, including administrative operations, operating

budgets, space planning, relocation, new office programming, facility management, security, capital

planning, expansion, and customer service.

Other responsibilities included the management and delivery of administrative support, project

management, records management, office security, health and safety activities, reception services,

mail/courier, fleet vehicles, field equipment, telecommunications, and supplies within a budget of over

$14M. Direct supervision of all regional office and facilities services supervisors and administrators.

Responsible for strategic planning, financial analysis, and budget and staff management, including cost

reduction initiatives, recovery budgets, capital, project planning and development and implementation of

cost control programs for all service areas.

Demonstrated achievements included:

• Refined and continued to manage firm’s Telework Program Coordinator and regional

telecommunications representative for firm-wide teleworking and telecommunication

initiatives for over 12,000 employees and 90 offices worldwide

• Developed and managed the firm’s North American Facilities Operations Quality

Improvement initiative in an effort to achieve $50M savings over 10 years. Project scope

involved over 60 North American offices with $80M+ annual budgets

• Served as project consultant for all North American Regions for capital and facility projects.

• Security, Health and Safety firm-wide representative for Facilities Operations

• Managed capital and relocation planning for over 26 facility relocations all coming in a

minimum of 30% below plan

• Developed regional facility standards program with an estimated five-year savings of

$1.5M+

• Developed and managed firm-wide telecommunications education initiative with an

estimated 24-month savings of $1.2M

• Acting Regional Information Technology Manager, North East Region, CH2M HILL October 2000

– April 2001 – performed this role in addition to primary duties as a result of an unplanned regional

vacancy

Rockwell-Hopkins Resume 4

Director of Administration

Plymouth Church of Shaker Heights, UCC, Ohio

Shaker Heights, Ohio January 1998 – April 2000

Position Change due to Spouse Relocation: Served as the Director of Administration to lead the

physical, financial and human resources planning. Position was responsible for a developing a facility

redevelopment plan including management of all design, construction and operational plan

development. Role included program development for both capital, renewal, maintenance and financial

plan development, including HR program development, policy administration and financial planning.

Manager, Central Operational Services

Pacific Medical Center & Clinics

Seattle, WA June 1993 – April 1997

Responsible for supervision of three facilities and assigned organizational process and project

management activities supporting 21 medical clinics with over 300,000 visits per year. Direct activities

included provider and clinic relations, patient complaint resolution, management of organizational

contracts and grants, management of clinical service and administrative services operational budgets,

payroll supervision, all organizational policies and procedures for over 1,000 staff, assistance with

JCAHO accreditation activities, ad hoc productivity reports, and provider variable pay (compensation

model) development and management. Responsible for the distribution and management of

organizational capital budgets and applicable plans.

Demonstrated achievements included:

• Integrated sound contracts and grant management process into organization and successfully

obtained $250,000 in prior uncollected grant revenue

• Developed financial and performance analysis reports for operational services

• Managed contract pharmacy updates and formulary changes with contracted vendors on a

quarterly basis

• Project management for operational improvement team to gain efficiencies in staffing and OPS

reductions totaling $10M

• Project management for all office acquisitions and facility start-up activities

OTHER POSITIONS HELD

• Assistant to the Director of Judicial Affairs, Ithaca College, Ithaca, New York, July 1989 -December 1992

• Reservations and Operations Quality Specialist, Divi Hotel Corporation, Ithaca, New York, June 1986 -

June 1989

EDUCATION AND CERTIFICATIONS

• IFMA Certification (FMP) January 2013

• Graduate Certificate Program Facilities Planning and Management February 2007

• Bachelor of Arts, Law & Justice December 1995

• Master’s in Public Administration February 1997

Rockwell-Hopkins Resume 5

Rockwell-Hopkins Resume 6

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