Customer Service Manager
Resume:
ROBERTA JEAN COX
************@****.***
Crystal River, FL 34428
OBJECTIVE
Seeking to obtain a pharmacist position utilizing strong communication skills with
an emphasis on individualized patient care, and counseling.
EDUCATION
Ohio Northern University Ada, OH
Bachelor of Science in Pharmacy, 2004
Sinclair Community College Dayton, OH
September 1999–June 2000
Edison Community College Piqua, OH
March 1996–May 1999
PROFESSIONAL EXPERIENCE
Kmart, Ocala, Fl
Pharmacy Manager June 2010 to present
Thorough knowledge of PDX, Input, verify and full prescriptions. Handle insurance problems.
Communicate with patients about over-the-counter medications and prescription medications. Make
medication recommendations. Talk with patients about disease states and disease states. Provide MTM
therapy using Outcomes. Started a flu immunization program. Immunization certified. Provide flu
immunizations and promoted flu shots with several mini clinics. Provided mini health topic clinics.
Provided inventory control to keep inventory within budget. Maintained controlled inventory. Made
technician schedule. Collaborated with health care professionals.
CVS, Beverly Hills, FL
Staff Pharmacist June 2009 to June 2010
Manage the pharmacy. Input, verified and filled prescriptions, controlled inventory and collaborated with
health care professionals. Provided customer service by suggesting proper medications
for various disease states and educated patients about their medication and it’s possible interactions and
side effects.
Franck’s Compounding Lab Ocala, Fl
Compounding Staff Pharmacist August 2008 to June 2009
Verify veterinarian and human prescriptions, provide drug information, perform final check, create patient
advisory leaflets, counsel patients or pet owners, provide customer service, check compounding logs for
accuracy, compound easy prescription orders, label prescriptions, advise physician and veterinarians on
correct dosing, make sure new formulas accurate and correct.
Winn-Dixie Crystal River, FL
Staff Pharmacist January 2006–August 2008
Compound and accurately input, fill and verify prescriptions. Input insurance information and resolve
insurance issues. Communicate with health care providers. Provide customer service, patient counseling
and product recommendation. Perform administrative and cashier duties as well as inventory control, CII
ordering and returns.
References available upon request.
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