Customer Service Sales Representative

Kimisha P. Blossom

**** ******** ***

Philadelphia PA. 19111

Telephone: 215-****-***

Email: **************@*****.***

Career Objective: To obtain employment in a diverse company that will help me develop

my skills and abilities.

D.O. B : N ovember 3, 1991

Skills a nd Abilities:

• Communication - Deals with internal and external customers at all levels via

telephone and email, to ensure successful communication via actively listening and

p robing questions.

• Team Player - E njoys sharing knowledge and encouraging development of others to

achieve specific team goals.

• Flexible

• Computer L i terate

E xperience:

June 2008 Summer School Assistant Coordinator

S t. Andrew H igh School for Girls

• Assisted the coordinator in ensuring the smooth running of the

summer program.

• Assisted teachers with classes for students in various year

g roups.

• Assisting parents with queries about the summer program.

June 2009 Summer School Assistant Coordinator

S t. Andrew H igh School for Girls

• Assisted the coordinator in ensuring the smooth running of the

summer program.

• Assisted teachers with classes for students in various year

g roups.

• Assisting parents with queries about the summer program.

December 2009 E W Abrahams & Sons L td

Sales Representative - Advertising perfumes in different stores.

J une 2010 Summer School Assistant Coordinator

S t. Andrew H igh School for Girls

• Assisted the coordinator in ensuring the smooth running of the

summer program.

• Assisted teachers with classes for students in various year

g roups.

• Assisting parents with queries about the summer program.

May 2011-April 2012 U niversity of Technology, Jamaica

Earn and Study Program

Faculty of Science and Sport (FOSS)

• Handles calls and promptly forwards them to appropriate person.

• Responsible for scheduling meetings for all employees; escorts

visitors to staff members' offices, along with provides hospitality

service arrangements as requested by staff.

• Compose and distribute inter-departmental memorandums (e-mail,

documentary and voice) ensuring timely delivery and receipt of

important information while at the time maintaining

confidentiality.

• Organize, sort and assign mail distribution for all the employees.

June 2012 – December 2012 FullGram Solutions

Customer Service Representative

Digicel Customer Care

• Confer with customers by telephone in order to provide information about

p roducts and services or to obtain details of complaints.

• Keep records of customer interactions and t ransactions, recording details of

i nquiries, complaints, and comments, as well as actions taken.

• Resolve customers' complaints by performing activities such as providing

i nformation, making adjustments to customers account.

• Check to ensure that appropriate changes were made to resolve customers'

p roblems.

• Refer unresolved customer grievances to designated departments for further

i nvestigation.

Education:

2010-2012 University of Technology, Jamaica

2003-2010 St. Andrew H igh School for Girls

CXC CSEC- 8 subjects: English Language, English Li terature,

I nformation Technology, Integrated Science, Mathematics, Principles

of Accounts, Principles of Business, Spanish

CXC CAPE-7 subjects: Accounting Units 1&2, Communication

S tudies, Management of Business Units 1&2, Pure Mathematics Units

1 &2

I nterests:

Community Volunteerism

Netball, Rugby

R eferences: Available upon request

Contact this candidate