Customer Service Medical Assistant

Cedrina Davis

Mobile: 619-***-****

E-mail: **********@*****.***

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OBJECTIVE

To utilize medical office customer service skills as medical administration

or assistant.[pic]

WORK EXPERIENCE

October 2006-Present

Front/Back office Medical Assistant

Dr. Michael O'Leary-Senta Clinic San Diego, CA

-Very computer literate (Cerner, Aprima, Imedica, Outlook, Microsoft

office)

-Schedule inpatient/outpatient surgeries(Sharp, Scripps, Alvarado & surgery

center) & follow up appointments

-Obtain pre-authorizations for appointments, procedures & surgeries

-Insurance eligibility & coverage information

-Room patients & transcribe examination

-Call in/e-scribe prescriptions

-Process copayments/ account payments

-Apply charges to patients visit

-Manage heavy patient flow (between 35-45 patients seen each day)

-Answer multi-line calls

-Delegate responsibilities to other medical assistants

-Triage patient calls

-Perform computer diagnostic posturagraphy(balance test), audiograms &

preop vital signs

-Track referrals

March 2008-October 2008

Medical Administration

IGO(Infertility, Gynecology & Obstetrics) Medical Group La Jolla, CA

-Checking in patients & collecting copayments

-Updating insurance, demographics & expired paperwork in computer system

-Scheduling follow-up appointments

July 2006 - February 2007

Support Staff

Delta-T Group, Inc. San Diego, CA

-Assist developmentally disabled adults with activities of daily living &

charting progress

-Cooking, cleaning & organizing group home

-Medication administration

-Coordinating activities for clients

March 2006 - June 2006

Customer Service Agent (Temp Staff)

Professional Staffing Resources San Diego, CA

-In-bound call-center for Isotretinoin (dermatological medication)

patients

-Liaison for patients, doctor's & pharmacists having difficulty using

online program.

September 2005 - March 2006

Basic Support Staff

Developmental Continuum Services, Inc. Lemon Grove, CA

-Assist and support developmentally disabled adults and children in the

homes while also teaching them and continuously pushing them towards

independence via showing them how to carry out everyday responsibilities

-Cooking, Cleaning, recording their vitals, and filling out their daily

progress charts are also a responsibility of mine as well as handling

situations where an assault may occur professionally.

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EDUCATION

January 2008-August 2009

Kaplan College San Diego, CA

Vocational Nursing Program

November 2005 - August 2006

Concorde Career Institute San Diego, CA

Medical Assistant Program

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LANGUAGES

-Engli

sh

-Spani

sh

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