Human Resource Manager
Resume:
Mauva Munford, PHR
Miramar, FL *****
*****.*******@***.***
Executive Summary
Human resources professional skilled in all aspects of human resource management, staff training and recruitment, team
leadership and coaching, promoting diversity, employee relations, restructuring for change, organizational audits, contract
negotiation, implementing new programs, personnel practices, benefits and compensation, employee safety and health,
conducting performance evaluations, developing strategic business plans, budgeting and forecasting, and customer service.
Responsible for creating and implementing programs to improve operations, executing training programs, and administering
human resource functions to support operating and financial goals. Experienced in writing policies and procedures, and
consolidating operations after reorganization.
Highlights of Experience
• • Training and Development
Human Resources Generalist Affairs
• • Organizational Needs Assessment
Wage and Salary Analysis/Employee Surveys
• • Policy Development
Orientation and On-Boarding
• • Payroll Processing
Strategic Planning and Implementation
• • Well-developed Communication Skills
Employee Relations and Retention
• Performance Management
Professional Background
Alternate Administrator/HR Manager September 2007 to December 2012
Certified Health Care Services, Inc. Lauderdale Lakes, Florida
• Worked directly in evaluating and administering the Agency's benefit programs, including health, dental, workers'
compensation and unemployment.
• Recruited full-time employees and temporary staff to ensure that appropriate staffing levels are maintained.
• Conducted staffing interviews, background checks and presented job offers.
• Managed staff training program to ensure workforce skills align to corporate goals.
• Designed, composed, and implemented Employee Handbook; developed and revised job descriptions and updated
policies and procedures.
• Coached Performance Improvement activities.
• Administered annual performance appraisal process.
• Grievance Resolution – conducted investigations and coached personnel.
• Handled unemployment and workers' compensation claims and maintained personnel files.
• Established and maintained effective channels of communication between staff, administration and the Professional
Advisory Board.
• Processed payroll for administrative staff and clinical caregivers.
• Responsible for knowledge and compliance with applicable federal, state and accreditation rules and regulations.
• Worked directly with the Agency’s Administrator in the management, care and control of the organization, and served
as alternate Administrator in the absence of the Administrator.
Human Resource Manager June 2000 to September 2007
RSM McGladrey Inc. and (American Express Tax & Business Services before acquisition) Fort Lauderdale, FL
• Effectively resolved all employee relations' issues and address concerns.
• Trained managers in effective recruitment, hiring, recognition programs, and performance appraisal system.
• Supported Florida region of more than 500 employees; provided direct HR support for 3 offices.
• Assisted with recruitment activities.
• Assisted with employee appreciation programs and events.
• Wrote employee communications.
• Conducted orientation and onboarding program for new employees.
• Processed performance appraisals and coached performance improvement and development plans.
• Facilitated staff recognition and incentive programs
• Participated in the planning and roll-out of the annual benefits open enrollment process.
• Served as the employee national-office liaison for benefits and human resource policies.
• Conducted investigations and coached on resolutions to conflicts.
• Facilitated the final phases of merger integration process.
Office Manager January 1997 to June 2000
Gurland & Goldberg, PA Hallandale, FL
• Responsible for all aspects of office administration and general business operations.
• Supervised office support staff and monitored performance.
• Facilitated staff training to improve communication, teamwork, and clerical skills.
• Facilitated issues relating to compensation and performance appraisals.
• Provided administrative support to accountants with responsibility for all clerical and operational activities.
• Identified new methods for cutting operating costs while increasing services.
• Prepared accounts receivable/accounts payable general ledger postings, payroll processing and payroll tax reporting.
• Maintained the rate and billing system.
• Maintained HR records and produced monthly reports.
• Updated corporate policies and procedures.
Education and Certifications
Florida Atlantic University, Boca Raton, FL
Bachelor of Science, Business Administration
Tunxis Community College, Farmington, CT
Associate in Science, Accounting
Professional in Human Resource (PHR)
HR Certification Institute
Professional Organizations
Member, Society for Human Resource Management (SHRM)
Member, Staffing Management Association of South Florida (SMA)
CPR Instructor, American Heart Association
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