Maria Luisa Plunkett

* ***** ****** ****

Mahwah, New Jersey 07430

Home - 201-***-**** Cell - 201-***-****

ab84h6@r.postjobfree.com

Customer Service Professional / EDI Coordinator

Disciplined Self Starter Proficient in MS Office

Excellent Communication Skills Experience with EDI related software

Dedicated Team Player Effective Problem Solver

Proven Leader / Supervisor Bi-Lingual: English, French, Italian and

Spanish

Career EDI professional with expertise in customer service, help desk

support, the usage of the EDI standards and the ability to effectively

communicate with all levels of technical and user community personnel as

well as external partners.

Career Progression

Clarins Fragrance Group and Inter Parfums Luxury Brands, NYC, NY

Current

RSC (Retail Sales Coordinator) for CFG/IPLB Fragrance Groups

? Extend exceptional customer service to build sales using knowledge of

Brand products

* Utilize selling skills to build repeat business and create a lasting

positive impression

? Greet and make a connection with each customer

? Exhibit a high level energetic response to customers in store or on the

phone

? Consistently exceed targeted sales goals

? Support tasks, duties or projects as directed by management

? Communicate merchandise needs or issues to supervisors

The Great Atlantic & Pacific Tea Company (A&P), Montvale, NJ

1996 - 2010

EC / EDI (Electronic Data Interchange) Specialist

? Supported many of the EDI activities related to A&P's Direct Store

Delivery System as EDI subject matter expert providing extensive

help desk and customer service support to 150 suppliers and 400 stores.

? Customized UCS (Uniform Communications Standard) EDI transaction set

specifications as they applied to and interfaced with A&P back door

business processes.

? Involved in the successful implementation of a number of projects such as

the migration of the EDI translator from Gentran to IBM WebSphere Data

Interchange (WDI) and the associated value-added network platform from

Sterling Commerce to Global Exchange Services (GXS).

The Great Atlantic & Pacific Tea Company (A&P), Montvale, NJ

1996 - 2010

EC / EDI (Electronic Data Interchange) Specialist - Cont'd

? Supported various phases of the EDI Vendor Support process including

initial contact, set up, testing, production implementation and production

support of new trading partners and new and upgraded transactions.

? Supported the daily activities associated with an EDI production

environment such as troubleshooting and resolving EDI production issues as

well as ensuring compliance with current standard versions.

? Interfaced with internal partners in accounting, store operations and

merchandising on a daily basis.

? Created PowerPoint presentations.

? Served as Session Speaker at the EDI User Group Meeting in Atlanta, GA.

Phillips- Van Heusen, Bridgewater, NJ

1994 - 1996

Corporate IT - Help Desk Manager

? Managed point-of-sale Help Desk by providing computer hardware and

software support to approximately 900 stores.

? Supervised a staff of eight and maintained proper staffing to ensure

meeting of objectives .

? Coordinated the implementation of system changes, upgrades and rollouts

that impacted the entire chain.

? Analyzed performance and availability of supported services and prepared

reports for upper management.

? Interfaced with multiple vendors regarding service, maintenance and

performance of computer equipment.

Kmart Fashions - A division of Kmart Corporation, North Bergen, NJ

1982 - 1994

EDI Project Lead

? Responsible for training and managing staff of five in EDI group.

? Provided interactive support to approximately 1,000 warehouse

vendors/suppliers.

? Performed various help desk and customer service activities including

test and production EDI error reconciliation.

? Managed daily production support for merchandising issues, EDI syntax,

Purchase Order discrepancies and shipping related matters.

? Served as primary liaison for all supplier/buyer communications.

? Prepared vendor status and testing reports.

? Continual history of promotion to EDI Specialist Analyst (1992 - 1993),

EDI Analyst (1889 - 1991), Methods and Procedures Analyst (1988), Forms

Analyst (1986 - 1987), Merchandise Coordinator (1982 - 1985).

EDUCATION

Bachelor of Arts/Languages - Fairleigh Dickinson University

Excellent references provided upon request

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