Customer Service Sales
Resume:
Maria Luisa Plunkett
Mahwah, New Jersey 07430
Home - 201-***-**** Cell - 201-***-****
**************@*****.***
Customer Service Professional / EDI Coordinator
Disciplined Self Starter Proficient in MS Office
Excellent Communication Skills Experience with EDI related software
Dedicated Team Player Effective Problem Solver
Proven Leader / Supervisor Bi-Lingual: English, French, Italian and
Spanish
Career EDI professional with expertise in customer service, help desk
support, the usage of the EDI standards and the ability to effectively
communicate with all levels of technical and user community personnel as
well as external partners.
Career Progression
Clarins Fragrance Group and Inter Parfums Luxury Brands, NYC, NY
Current
RSC (Retail Sales Coordinator) for CFG/IPLB Fragrance Groups
? Extend exceptional customer service to build sales using knowledge of
Brand products
* Utilize selling skills to build repeat business and create a lasting
positive impression
? Greet and make a connection with each customer
? Exhibit a high level energetic response to customers in store or on the
phone
? Consistently exceed targeted sales goals
? Support tasks, duties or projects as directed by management
? Communicate merchandise needs or issues to supervisors
The Great Atlantic & Pacific Tea Company (A&P), Montvale, NJ
1996 - 2010
EC / EDI (Electronic Data Interchange) Specialist
? Supported many of the EDI activities related to A&P's Direct Store
Delivery System as EDI subject matter expert providing extensive
help desk and customer service support to 150 suppliers and 400 stores.
? Customized UCS (Uniform Communications Standard) EDI transaction set
specifications as they applied to and interfaced with A&P back door
business processes.
? Involved in the successful implementation of a number of projects such as
the migration of the EDI translator from Gentran to IBM WebSphere Data
Interchange (WDI) and the associated value-added network platform from
Sterling Commerce to Global Exchange Services (GXS).
The Great Atlantic & Pacific Tea Company (A&P), Montvale, NJ
1996 - 2010
EC / EDI (Electronic Data Interchange) Specialist - Cont'd
? Supported various phases of the EDI Vendor Support process including
initial contact, set up, testing, production implementation and production
support of new trading partners and new and upgraded transactions.
? Supported the daily activities associated with an EDI production
environment such as troubleshooting and resolving EDI production issues as
well as ensuring compliance with current standard versions.
? Interfaced with internal partners in accounting, store operations and
merchandising on a daily basis.
? Created PowerPoint presentations.
? Served as Session Speaker at the EDI User Group Meeting in Atlanta, GA.
Phillips- Van Heusen, Bridgewater, NJ
1994 - 1996
Corporate IT - Help Desk Manager
? Managed point-of-sale Help Desk by providing computer hardware and
software support to approximately 900 stores.
? Supervised a staff of eight and maintained proper staffing to ensure
meeting of objectives .
? Coordinated the implementation of system changes, upgrades and rollouts
that impacted the entire chain.
? Analyzed performance and availability of supported services and prepared
reports for upper management.
? Interfaced with multiple vendors regarding service, maintenance and
performance of computer equipment.
Kmart Fashions - A division of Kmart Corporation, North Bergen, NJ
1982 - 1994
EDI Project Lead
? Responsible for training and managing staff of five in EDI group.
? Provided interactive support to approximately 1,000 warehouse
vendors/suppliers.
? Performed various help desk and customer service activities including
test and production EDI error reconciliation.
? Managed daily production support for merchandising issues, EDI syntax,
Purchase Order discrepancies and shipping related matters.
? Served as primary liaison for all supplier/buyer communications.
? Prepared vendor status and testing reports.
? Continual history of promotion to EDI Specialist Analyst (1992 - 1993),
EDI Analyst (1889 - 1991), Methods and Procedures Analyst (1988), Forms
Analyst (1986 - 1987), Merchandise Coordinator (1982 - 1985).
EDUCATION
Bachelor of Arts/Languages - Fairleigh Dickinson University
Excellent references provided upon request
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