Customer Service Medical Assistant
Resume:
ILHAM BASAKA
*** ********** **., *********, ** ( 619-***-**** (
ab84gy@r.postjobfree.com
Highlight of Qualifications
o Certified medical assistant with patient care, administrative support,
and customer service experience
o American Heart Associate Basic Life Support for Health Provider (CPR)
Certification
o Demonstrated expertise in anatomy, physiology, medical terminology, and
basic pharmacology
o Obtains thorough medical histories, chief complaints, and vital signs
o Performs medical examinations, injections, venipuncture, EKG
monitoring, and specimen collection
o Administrative skills include insurance verification, patient
scheduling, and billing and coding tasks
o Strong computer knowledge and electronic medical records (EMR)
experience
o Trilingual (English/Arabic/Aramaic)
o Committed to quality care with the ability to learn new procedures
quickly
Experience
Medical Assistant (2012-Present) - Neighborhood Healthcare, El Cajon,
CA
Selected for a highly competitive front and back office medical
assistant volunteer rotation
Eagerly greets, checks-in, and rooms diverse patient populations
Educates patients regarding testing and treatment steps; reduces
anxiety and concern by presenting medical information in a friendly,
professional, and accessible manner
Assists in all phases of patient examinations and treatments,
including medical histories, vital signs, chief complaints,
injections, blood draws, specimen collection, and medicine
Administrative tasks include maintaining electronic medical records,
scheduling patients, verifying insurance, and receiving and routing
phone calls
Demonstrates patient focus and efficiency in promoting workflow and
positive patient relations
Medical Assistant Extern (2012) - Anoush Boghairi, MD, La Mesa, CA
o Performed front office and back office tasks within a busy cardiology
practice
o Conducted inbound and outbound calls for the purpose of patient
scheduling,
treatment follow-up, and general customer assistance
o Greeted patients and oversaw check-in procedures
o Managed, retrieved, updated and filed patient records
o Obtained and recorded vital signs, conducted EKG monitoring, and
provided general assistance during exams involving cardiovascular
diagnostic and assessment activities
o Demonstrated wide proficiency with an aptitude for mastering new
skills quickly
Cashier (2011-2012) - ARCO AM/PM, El Cajon, CA
o Managed customer service and administrative tasks supporting
convenience center operations
o Performed opening and closing store checklists, managed inventory,
stocked and prepared products, balanced cash drawers and prepared bank
deposits
o Eagerly assisted customers in the selection of items by sharing
product expertise and offering recommendations tailored to individual
customer needs
Administrative Assistant / Receptionist (2010) - Law Office of Dan Ziedman,
El Cajon, CA
o Supported the administrative functioning and client relations of a
busy law firm
o Answered and routed calls, scheduled client meetings, and provided
customer assistance
o Performed efficient data entry and managed legal documents, client
files and case records
o Drafted and submitted correspondence to clients, attorneys, and court
officials
o Demonstrated client focus and attention to detail while prioritizing
heavy workloads
Education
o Medical Assistant Certification (2011-2012) - Advanced Training
Associates, El Cajon, CA
o Healthcare Essentials (2011) - Grossmont Health Occupations Center,
Santee, CA.
o H.S. Diploma (2010) - El Cajon Valley High School, El Cajon, CA
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