Laura M. McKenrick

***** ******** ***** 716-***-****

Alden, New York 14004 ab84gb@r.postjobfree.com

Professional Summary

Operations Manager that builds and effectively leads high performance

teams, drives process improvement, productivity, customer service, and

compliance.

Industry Experience:

Food Manufacturing, Laboratory, Consumer Products Testing

Functional Experience:

Quality Assurance/Compliance, Operations/Project Management, Sanitation,

Testing, Customer Service

Quality Assurance Expertise:

. ( Developing/Implementing Procedures ( Training

& Development ( Nutritional Panels

( Documentation Management ( HACCP

( SQF

( Customer Service ( Metal

Detection ( Internal/External Auditing

( Developing Cross Functional Teams ( Regulatory

Compliance ( Allergen Control

Professional Experience

Costanzo's Bakery, Inc., Buffalo, New York 2008-2013

Quality Assurance Manager

Hired, developed and mentored a team or four quality control technicians.

Ensured compliance with government regulations and customer specific

requirements. Collaborated with Operations, Maintenance, Warehouse,

Customer Service and Route Sales to provide effective training and

implementation of procedures/work instructions. Performed process and

procedure investigations to identify the root cause and corrective action

required to prevent similar future quality/operations issues. Managed

formula database, mixing database and product costing data. Served as SQF

Practitioner.

. Developed a companywide training program by writing procedures,

developing training materials, performing training and documenting the

process to ensure core competencies.

. Wrote and implemented 30 CQMS procedures that standardized key activities

for specific functions related to product quality, product safety, new

product development and customer satisfaction.

. Reformatted job descriptions to include actual duties then developed and

implemented 50 work instructions to provide direction for performing

specific activities.

. Redesigned the HACCP plan for the existing plant and the new plant

addition.

. Designed and implemented customer complaint process utilized by National

Sales Representatives, Route Sales, Fresh Sales and Routes Sales.

. Developed a Master Sanitation Program and managed a team of 6 dedicated

sanitation employees as well as a volunteer crew to ensure compliance.

. Led cross functional team for an AIB audit with the result of a Superior

rating in both the old and new side of the production facility.

. Developed data bases and report systems that provided management with

trended data.

. Set up and programmed three case coders to provide accurate

identification of products and meet customer specific requirements for

printed nutritionals and logos.

. Purchased, set-up and maintained database for generating product

nutritional data.

Perry's Ice Cream Inc., Akron, New York 2007 - 2008

Business Unit Leader

Managed production and sanitation activities for three shifts. Ensured

production output was, manufacturing processes were within established

guidelines and equipment was cleaned and sanitized.

. Established documentation process for master sanitation program.

. Developed GMP awareness training and improved program compliance.

Laura M. McKenrick Page 2

Professional Experience (continued)

H. C. Brill Co. Inc., Lancaster, New York 2003 - 2007

Production Manager (2007) Quality Assurance Manager (2003 - 2007)

Managed team of 100 production associates across three shifts as well as

Quality Assurance and Sanitation. Interviewed, hired and evaluated

associates to ensure operational efficiencies. Managed internal pest

control program, internal and external audits and served as Process

Authority for new product formulations.

. Designed, purchased equipment for, and implemented a microbiology testing

laboratory that improved customer service, sanitation activities and

reduced costs for outside services by $40,000 annually.

. Investigated the chemical sanitizing program; researched systems and

suppliers that comply with industry standards. Implemented a new system

that saved $60,000 a year with improved performance.

. Investigated waste disposal practices, obtained competitive bids and

implemented a recycling/waste disposal program that resulted in a $50,000

annual savings.

. Implemented weekly meetings with floor associates to promote

communications, accountability and improved performance. These meetings

drove our % reject product from >1.75% to < .50%.

. Attained an AIB rating of Superior with a score range from 925-950 four

consecutive years.

. Developed complete familiarity with Kosher requirements culminating in

the establishment of a Kosher program that met all the requirements of

the OU.

Steuben Foods Inc., Elam, New York 2001 - 2003

Quality Systems Manager

Ensured the accuracy, completeness and regulatory compliance of all

production documentation. Interfaced with customers on the release status

of product and coordinated inspection efforts to ensure product quality.

. Developed and implemented a record storage system and a corrective action

program.

. Instituted a Hold Crew to facilitate the timely inspection and release of

product.

ACTS Testing Labs, Inc., Amherst, New York 1993 - 2001

Microbiology Laboratory Manager

Designed, set-up and staffed of a full service Microbiology Laboratory.

Established test capabilities to meet customer needs. Developed test

specific bulletins, product specific mailings and interfaced with clients.

Provided consulting services, test protocols and project specific quotes.

Traveled to Hong Kong, France and Germany to educate personnel, perform

inspections and meet with clients to discuss remediation possibilities.

. Instituted and maintained a companywide purchasing program that reduced

costs and increased efficiency without affecting product quality.

. Operated testing the laboratory with a 70% profit margin; the highest in

the company.

. Obtained Laboratory Certification/Accreditation: NYS DOH, NYS Ag &

Markets, ISO Guide 25, NELAC.

Education

State University of New York at Buffalo

Bachelors in Biology

Recent Training

SQF Practitioner Workshop, 2009 FDA

Labeling Laws Workshop, 2009

AIB Bakery Ingredient Functionality, 2008 Ice Cream

School at Penn State University, 2008

Building Better Work Relationships, 2007 Advanced

HACCP Training, 2005

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