Resourceful Experienced Professional

Natosha R. Hunt-Mobley

***** **** **** ***** ********, IL 60443 773-***-**** *******@*****.***

PROFESSIONAL PROFILE

Resourceful, results driven, marketing and sales professional desires a career opportunity as a Medical & Healthcare Manager that will provide an avenue to significantly contribute to an organization’s efficiency, growth, and profitability.

EDUCATION

Master of Business Administration Specialization: Healthcare Management 2012

American InterContinental University Schaumburg, IL

• Member of Delta Mu Delta

Bachelor of Science Marketing 2001

DePaul University

Chicago, IL

SKILLS

•

• Administrative decision making

• Data collections for quality improvement

• Excellent communication and interpersonal skills verbally and written with management and customers

• MS Office – Word, Excel, PowerPoint, Outlook

• Researching, data analysis and reporting

• Marketing and advertising promotions

• Business development

• Great goal setting, strategic planning and organizational skills

• Account Management

• Team player

• PeopleSoft

WORK EXPERIENCE

St. James Sisters of St. Francis Health Services Hospital Olympia Fields, IL

Volunteer 2013-2013

• Completed surveys on patient’s opinions of the cleanliness of their rooms when they were admitted.

• Directed patients to the proper areas of the hospital.

• Accurately entered data collected from surveys into database.

Career education corporation Downers Grove, IL

Quality Assurance Specialist 2010-2013

• Identified areas of concern and provided daily communication to VP of Student Experience, Campus Directors and training staff with appropriate recommendations.

• Monitored American InterContinental University (AIU) procedures to identify areas requiring quality and customer service improvements orally and written communications in a detailed report utilizing speed, accuracy, good computer skills, and the ability to utilize multiple computer systems on desktop to meet deadlines.

• Collected, analyzed, deciphered and reported University data to a variety of constituents to support an array of initiatives.

• Managed the adherence of all AIU policies, practices, integrity and ethical criteria.

Senior National Admission Advisor 2005-2010

• Received quarter and session retention for excellence awards by serving as an advocate by developing and maintaining relationships with prospective students while consistently generating new business of $2 million in revenue total.

• Implemented approved strategic plan under Campus Director’s objective that included, but was not limited to, providing coaching opportunities, conducting role play and delivering mini trainings during team meetings.

• Guided and led a team of advisors up to ten people each month toward achieving and exceeding their expectations by creating daily plan of action that assisted the staff to stay focused and on task.

• Provided superior service in high-volume, fast-paced interactive environment to prospective students via the telephone and face to face by promoting new programs, responding to inquiries, interviewing qualified candidates and assisting them by walking them through the paperwork needed to enroll into the school and graduate.

• Met the school’s expected start and graduation quota utilizing effective organizational and time management skills.

• Worked with Campus Director weekly to establish and focus on areas of opportunity to improve team efficiency.

Lowe’s Home Improvement St. Charles, IL 2004-2005

Sales Specialist

• Arranged and designed attractive flooring displays to enhance merchandise and implemented corporate’s innovative marketing and advertising strategies into everyday store operations to increase sales by 25%.

• Provided exemplary customer service by educating customers on merchandise.

• Followed up on calls, responding to specific requests, inquiries and concerns.

Walgreens River Forest, IL 2002-2004

Assistant Manager

• Empowered, trained new employees, and guided the staff daily toward providing exceptional customer service to every customer by constructing a daily plan of action that assisted the staff to stay motivated and on task to increase revenue.

• Marketed and analyzed inventory levels of received merchandise against merchandise on hand to identify slow sellers, items for markdowns and to assess the need for future merchandise purchases.

• Provided superior service to customers by assisting them with merchandise selections, solving problems and by responding to requests, inquiries, suggestions and concerns.

• Fulfilled the company’s marketing and advertising campaigns utilizing everyday operations such as arranging and designing floor displays to enhance merchandise and increase sales.

• Monitored the punches of staff to ensure accurate payroll weekly to process bi-weekly.

Cotton Expressions Chicago, IL 2001-2002

Marketing Representative

• Consistently surpassed monthly sales goals by 25% through in-depth attention and follow-up to accounts.

• Analyzed, created, developed and implemented innovative marketing and advertising techniques to promote business and increase sales.

• Monitored, billed and shipped invoices through account receivable database. Updated inventory database of merchandise sold weekly.

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