Customer Service Manager
Resume:
Marcus Dixon
Grand prairie TX, 75050
******.*****@****.***.***
Work Experience
CarMax, Inventory, 11/5/2011-present
Manage and train a group of employees to help keep them updated on new store policies
Final quality checks on vehicles in order to keep are comeback rate low
Lead meetings to discuss the number of vehicles we are processing and new development of skills
Customer service in person and on the phone upon delivery of vehicle to customer
Keeping track of inventory by using a reconciliation chart to locate vehicles
Enter invoices into computer to help maintain the flow of vehicles
Enterprise Rent-A-Car, Service Car Agent, 5/1/2008-11/01/2011
Assist the Manager with keeping track of the invoice receipts
Field in manager role to assist and communicate with customers
Responsible for maintaining inventory and cleaning supplies
Education
Tarrant County College 07-09 Associates Degree
University of Texas at Arlington 2010-present Bachelor’s Degree in Accounting
Achievements/Awards
Texas Scholar
Store Champion (CarMax)
Employee of the Month (CarMax)
Skills
Experience in Management
Class A cdl(Cd help training)
Book keeping
Microsoft Excel; Microsoft Word, Microsoft Windows
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