Customer Service Representative
Resume:
Marsha M. King
Milwaukee, Wisconsin 53218
************@*****.***
Objective-
Obtain a position as a team-player in a people-oriented organization where I can maximize my
work experiences in a challenging environment to achieve the corporate goals.
Summary of Qualifications-
Strong communication, leadership, organizational, and planning skills and have the ability to
work cooperatively with others.
Have in-depth knowledge of computers
Very detail-oriented and able to quickly adapt to new environments and situations.
Skilled at data entry and can type approximately 40-45WPM
Education-
Ashford University-2010-Business Management BA
James Madison University High School-1997-Graduated
Professional Experience-
Milwaukee Journal Sentinel
Multimedia Advertising Account Executive
January 2012-Present Date
Responsible for managing and maintaining a panel of 150+ existing advertising clients by utilizing
a product line that consist of digital, print & mailing products.
Developing new business revenue by cold calling and scouting. Preparing proposals offering
different services options that meet the clients advertising budgets and needs.
Placing classified ads for Merchandise, Real Estate, Transportation, Death Notices, Legal Notices,
Service Directories, Worship Directories in the Milwaukee Journal Sentinel and Community News
papers via print and online
Answering high volume inbound calls from advertisers to place, cancel, or change advertisements
as necessary.
Milwaukee Journal Sentinel
Customer Retention Representative
December 2011-January 2012
Making outbound calls to subscribers regarding their accounts
Updating credit card information
Taking payments by phone via card, debit and check by phone
Retaining current subscribers
Milwaukee Journal Sentinel
Customer Service Representative
June 2011-December 16, 2011
High volume Call Center CSR
Answering inbound customer calls regarding newspaper/varies publication circulation
Placing new, updating and cancelling subscription request
Retaining customers with Save a Subscriber promotions
Handling customer complaints regarding service and delivery
Reporting late deliveries to distribution centers
Taking payments via check by phone, credit or debit cards
Answering subscriber inquires via e-mail/company web page
TMP Directional Marketing
Client Service Associate
September 2010-April 2011
Placed national yellow/white page advertising for clients nationwide.
Accurately proofed all artwork for typos, policy/pub spec violations, and all other related
discrepancies
Updated renewals for yellow pages, white pages, business services, and interactive advertising
Assisted Account Executives (AE) in publisher and client support
Mt. Lebanon Ev. Lutheran Church
Administrative Assistant
December 2007 - May 2010
Performed general office duties such as typing, bookkeeping, flow of correspondence, filing,
requisition of supplies, faxing, etc.
Greeted and directed office visitors, answered main office telephone system, responded to direct
requests for information and/or forwarded messages to appropriate staff
Maintained Shepherds Staff ads and updated database as needed
Guaranty Bank
Call Center Customer Service Specialist
August 2005 - August 2006
Provided account support to customers regarding checking/savings account information in high
volume call center
Assisted with problem solving, resolved customer complaints or concerns, and provided
customers with educational recommendations for future financial decisions.
Multitasking, using dual screens, and using bank resources appropriately.
Time Warner Cable
Call Center Lead/Customer Service Representative
April 2000 - April 2005
Answered inbound customer calls in a high volume call center
Completed install, upgrade, and cancelation orders
Took payments via credit, debit and check by phone
Helped customers troubleshoot technical issues
Supervised and coordinated activities of Customer Service Reps.
Dispatched Time Warner techs to various jobs.
Trained personnel in customer service, dispatch, and collection departments.
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