Customer Service Manager

Bryn McNemar

**** **** *** ***** ****

Apartment 405

Huntington, WV 25705 Contact Number: (304)

***-****

*********@*****.***

Objective: Seeking a full time position to utilize my leadership

experience and education. I have a degree in Business

Administration with a concentration in Management from Fairmont

State University and graduated with a 3.31/4.0 G.P.A.

Experience: June 2010-Present AK Steel Corporation

Ashland, KY

Shift Supervisor of Transportation and Railway Services

. Responsible for the transportation of various materials via

rail

. Communicates frequently with other departments and railroad

companies regarding the transportation of materials via

rail

. Leads and directs the operations of 8 - 14 employees

. Responsible for meeting unit objectives involving safety,

quality, and productivity and perform s safety and quality

audits/observations within the department to detect

existing or potential accident hazards or quality defects

. Participates in the manufacturing safety and environmental

programs to ensure a safe work environment

. Promotes adherence to the Quality Policy to promote

continuous improvement of products, processes and services

. Attains results through effective planning, organizing,

controlling, and assignment of priorities

. Identifies problems, gathers the appropriate information,

and analyzes the information in an effective manner

. Assists in the development, review, and update of JSHA's

(Job Safety and Health Analysis) to eliminate safety

hazards

. Facilitates daily and monthly safety contacts/safety

meetings

Dec 2009-May 2010 Advance Auto Parts

Huntington, WV

Parts Department Manager/Retail Parts Pro

. Assisted in managing daily store operations

. Responsible for store opening and closing duties

. Maintained store supply and maintenance of store equipment

. Managed parts supply, cycle counts, outages, shipping and

receiving duties

. Provided "legendary customer service" to customers

. Responsible for building retail sales

. Advanced knowledge of automobile parts to assist customers

needs

June 2009-Dec 2009 Wendy's Huntington,

WV

Shift Manager

. Responsible to see that daily tasks and procedures were

followed properly in a high paced environment

. Organized placement of crew members and communicated with

them on their positions and tasks to achieve for that day

. Ensured that customer service met or exceeded expectations

Bryn McNemar

6050 East Pea Ridge Road

Apartment 405

Huntington, WV 25705 Contact Number: (304)

991-8229

*********@*****.***

Oct 2008-May 2009 Fastenal Buckhannon, WV

Inside Sales Support

. Responsible for receiving deliveries

. Responsible for greeting and assisting customers with sales

purchases in a professional manner

. Interacted and built relationships with customers and their

accounts to fill/place their orders utilizing web based

software

. Managed inventory and placed orders for replenishment

May 2003-Oct 2008 Stonewall Resort Roanoke, WV

Guest Services Attendant

. Greeted and assisted guests in an exceptionally high level of

personal guest service associated with a four-diamond resort.

. Assisted in making schedules and training new attendants

August 2004-May 2008 Young Life Buckhannon, WV

Young Life Volunteer

. Program Technician operating audio and video equipment at

Lake Champion, NY for groups of 625+ campers and leaders

(Summer 2008)

. Led and built relationships with high school students at

weekly events and counseled on social issues

. Assisted with the organization and leadership of camps and

weekend retreats for 30-500 campers and leaders

. Organized, created, and presented Power Point presentations,

operated video and sound equipment

Summer '06 and '07 Sons of Thunder Missions

Damascus, MD

Short Term Missionary in Zambia, Africa

. Experienced different cultures and learned to accept and

adapt to their ways of thinking

. Learned how the operation of a 10,000 acre farm takes place

(orphanage, medical facility, and farming)

. Attended Board meetings of the "Headman" leaders of local

villages

. Observed the making of rules and disciplinary actions on the

farm

Computer Applications and Experience: Microsoft Office including Word,

Excel, and PowerPoint.

References:

Matt Pack Day Manager AK Steel 606-***-****

TJ George Hi-Line Forman AK Steel 606-***-****

Scott Powell General Manager Fastenal 304-***-****

Margie Mitchell Committee Member Young Life 304-***-****

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