Customer Service Sales

Sherman A. Finney

**** ****** ***** • San Diego CA, 92114 • 619-***-**** •

*************@*****.***

Career Objective: Utilize 10+ years of excellent communication and customer service

skills in a professional and friendly environment to provide superior service to customers.

Skills and Qualifications Highlight

• 10+ years of diverse customer service experience

• Demonstrated history of exceeding customer expectations by carefully assessing

individual needs and providing tailored services

• Strong communication and interpersonal skills

• Independently driven and team-oriented

Work Experience

Electronic Processor / Eco-Atm, San Diego, CA 2013

• Processed recycled electronic phones within a warehouse for a national ATM-

based refurbishment company

• Examined phones and graded device mechanics, LCD, and power sources

• Sorted a wide range of cellular and smart phones representing all major carriers

and product lines

• Identified and labeled phones for resale or recycling, contributing to a $300,000

daily revenue stream

Projector Technician / Parts Runner, Projector Doctor, Poway, CA 4/12-11/12

• Performs electronic testing and repair of projector systems within a fast-paced lab

environment

• Diagnosed projector system failures and restores devices by repairing or replacing

components such as main boards, ballasts, lamps, fans, and engines

• Maintained electronic repair database by logging specific work performed on all

devices

• Managed warehouse inventory, including receiving, inspecting, storing and

retrieving units and parts

• Demonstrated leadership through extensive knowledge of business operations and

product lines

Call Sales Representative, Phoneware, San Diego, CA 1/12-10/12

• Conducted over hundreds of sales calls per shift to encourage existing Cox, Time

Warner, and Charter Communications customers to upgrade their services

• Identified customers’ technology needs and educates clients regarding the best

products

• Demonstrated extreme professionalism and product expertise in promoting

business growth and positive customer relations

Merchandiser, Coca-Cola Enterprise, San Diego, CA 2008-2010

• Traveled to various locations to install, build, and stock prominent product

displays

• Ascertained individual location needs by maintaining close communication with

store management and administration; met these needs by providing tailored

customer service

• Received, recorded, and tracked inventory from delivery personnel

Banquet Server, Embassy Suites Hotel, Tampa Bay, FL 2006-2008

• Served and supported diverse customers across wide range of corporate and

private events

• Fostered positive guest interactions through professional and friendly service

• Responsible for efficient preparation and breakdown of event décor and related

materials

Sales Floor Team Member, Target, College Grove, CA 2004-2006

• Extensive point of sales experience; oversaw customer transactions and operated

register

• Provided exceptional customer service and assistance throughout the store by

supplying location and product information and recommendations in an eager and

helpful manner

• Maintained organized and professional store section

• Created friendly, customer-centered atmosphere

Education

Advanced Training Associates, El Cajon, CA / Associates Degree in Applied Technology

SCPA School of Creative and Performing Arts, San Diego, CA / Diploma

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