Sales Engineer
Resume:
MELISSA N. HEASER
Humble, TX 77346 *************@*****.***
***/***-**** (C)
CAREER SUMMARY
A results-orientated team player with 8 years of experience in various
Supply Chain and Quality roles, focused on exceeding internal and external
customer expectations. Proven ability to lead effective cross-functional
teams to produce ledger-based solution. Looking to move back to Cleveland,
OH area to be closer to family, and will be in the area available for
interviews 3/29- 4/8.
PROFESSIONAL EXPERIENCE
GENERAL ELECTRIC OIL & GAS, Oshkosh, Wisconsin/ Houston, TX
06/05 - Present
A market competitor supplying Turbomachinery Compressors with $8 billion
in sales annually. A division of diversified global corporation General
Electric located in over 160 countries.
Master Scheduler (01/12- Present)
Reporting to Executive Materials Manager located in Italy. Developing and
implementing inventory strategy to support growth of business supporting
growth in orders 730% YOY and reduction of lead time by 62%.
. Developed and implemented standardized inventory forecasting program
reducing lead time from 46 weeks to 18 weeks while working with sales
and engineering to increase orders through customer order management.
. Provided inventory support for new product concept to shipment in less
than a year resulting in additional $9.4M in sales while maintaining
inventory OP plan.
. Manage and influence order commitment activities ensuring business
order and sales plans are met.
Product Line Transition Leader (01/11- 12/11)
Reporting to PL Leader. Leader in moving all functions of a product line
from Oshkosh, WI to Houston, TX within a sister business segment of GE.
. Lead transition of all functions and product line on budget and with
abbreviated time frame.
. Coordinated relocation of materials and production while maintaining
95%+ Quarterly OTD and meeting inventory OP plan.
Enterprise Resource Planner (10/09 - 12/10)
Reporting to Planning Manager. Materials Planner for North America Service
division with yearly sales of $63 million. Responsible for coordinating
delivery requirements from ITO transfer to shipment of goods to meet
customer contract dates.
. Lead integration of project scheduling to improve YOY on time delivery
from 87% to 92% and exceeding yearly goals
. Developed standard cross-functional process for in-sourcing
inspections utilizing unabsorbed shop capacity and reducing inspection
lead time from 7 to 4 weeks providing a quicker conversion of
opportunities to POs.
. Major contributor towards initiative to reduce inventory from $42M to
$22M by eliminating systemically stranded inventory due to aging open
work orders and sales orders, as well as, BOM errors, inventory
miscounts, and engineering change notices.
Manufacturing Engineer (12/08 - 09/09)
Reporting to Supply Chain Leader. Prepared manufacturing work orders
identifying tooling and labor requirement for operations. Identify
and coordinate efforts to resolve design-for-manufacturability
opportunities.
. Coordinated efforts with Engineering to redesign compressor for
Manufacturability reducing direct labor content by 10%.
. Mitigated facility exposure of fleet rusting issue in the field
through development of new preservation procedure.
Product Quality Engineer (06/05 - 11/08)
Reporting to Manufacturing Leader. Lead development of standardized process
for addressing production and material non-conformances. Processing of Non-
Conformances with development and analysis of metrics to establish and
implement Quality Plan.
. Defined formula product line DPMO establishing baseline from which
developed a site Quality Plan.
. Application of Quality Plan focusing on reduction of scrap and rework
and DPMO reducing contributing COQ from 1.93% to .85% and increasing
DPMO sigma value from 2.97 to 3.75.
CARE Quality Leader/ Manufacturing Compliance Leader (Secondary Role 11/08
- 03/11)
Developed and Lead cross-functional program designed to focus on improving
product quality as perceived by the customer.
. Created standardized site auditor training and audit program focusing
on performing annual audits of all workstation instructions by trained
auditors increasing the number of audits performed site wide from 14
in 2008, to 60 in 2009, and 104 in 2010.
. Developed site root cause analysis process ensuring corrective actions
are implemented equivalent to impact to customer, whereby contributing
to a 22% reduction in YOY DPMO and 37% improvement in YOY Scrap &
Rework.
. Internal Auditor for Corporate Audit supporting ISO recertification.
Operations Leader (06/05 - 08/06)
Reporting to Manufacturing Leader. Leader for Custom Assembly Production
with 20+ direct hourly reports. Responsible for coordinating production,
shop capacity and cross training of employees to meet production delivery
dates.
. Development of manufacturing assembly standards increasing fulfillment
by 25%.
. Developed cross training plan for operators creating a 50% increase in
assembly capacity.
Optima Associates Inc., DePere, Wisconsin
07/04 - 04/05
A Wisconsin-based personalized consulting firm that provides operations,
risk and asset management consulting services.
Lead Consultant
. Design of Lean Performance Assessment tool to create a business plan
for lean transformation of facilities.
. Lead training sessions for immersion in Lean Tools and Kaizan events
for various sizes and types of businesses
Performa Inc., DePere, Wisconsin
01/04 - 06/04
A Wisconsin-based corporation licensed in 42 states in all areas of the
practice of Manufacturing Planning, Interior Design, Space Planning,
Architecture and Engineering.
Junior Consultant
. Design and Implement Kan Ban System and assisted in the design of a
Lean Engineered Production Line.
EDUCATION
University of Dayton, Dayton, Ohio
12/2003
B.S. - Accounting and International Business
Minor - Spanish
TRAINING/SKILLS
Oracle Microsoft 2010 Applications
Gensuite
Six Sigma Greenbelt Certification QUAD Auditor Training
Action
Business Objects Change Acceleration Process
Training TCE
Contact this candidate