Customer Service High School
Resume:
Chezaree Booker
***************@*****.***
EMPLOYMENT:
**/**- */**: Borders
Kids Department
. Customer sales and support
. Set up displays
. Issued receipts, refunds, and change to the customers
. Shelved recent merchandise
. Wrapped items for customers
11/07- 11/08: Borders
Cashier
. Answered customer's questions
. Issued receipts, refunds, and change to the customers
. Wrapped items for customers
2/06 - 11/07: Credit USA
Customer Service Representative
. Work at home job
. Answered the phone for the director
1/07 - 4/07: Levy Lighting Incorporated
Temporary Telemarketer
. 3 - month temporary position
. Called clients who received the brochure to set up an
appointment for the demonstration of the product
9/05 - 1/06: NHCD Company
Telemarketer
. High volume telephone experience, ability to convince
and sell
. Strong solicitation skills, pleasant telephone voice,
able to accept negative responses and continue to
persevere with positive outcome
3/05 - 4/05: EPIC Company
Telemarketer
. Scheduled dental appointments for patients by contacting
dentists and orthodontist specialists to perform various
procedures
. Transferred the appointments to the appointment clerk
after confirming appointments with dentist
9/00 - 11/01: Alvin Ailey Dance Company
Office Assistant
. Conducted the data entry of student account information
on a computer database
. Maintained and organized the student account records in
an efficient filing system
EDUCATION:
Ashford University
. Master of Business Administration, Expected November
2013
. Concentration: Information Systems
Kaplan University
. Bachelor of Science in Information Technology, March
2012
City University of New York/ Laguardia Community College
. Customer Service Training
. Achieved certificate, March 2011
Bodanna Studio & Gallery
. Retail Skills Internship Training
. Achieved certificate, June 2007
RJP Career Prep
. Bank teller course
. Achieved certificate, November 2004
Lincoln High School/ Yonkers, NY
. High School Diploma, June 2000
SKILLS:
Hardware:
. Windows 98, 2000, XP, Linux, Google Documents, Macintosh
Software:
. Microsoft Word, Excel, Power Point, Google Documents
Office:
. Internet applications, Basic HTML skills
. Operate business machines and office equipment
. Performed general administrative assistance and office
management
. Basic telemarketing skills, Outsides Sales Experience
. Good data entry skills, Type 50 wpm
. Excellent oral, written, memory, recollection and
organization skills
Customer Service:
. Ability to work under pressure
. Inventory experience
. Experience handling multi- line phone systems
. Gift wrapping experience
. Cashiering Experience
. Excellent customer service and interpersonal skills
Programming:
. Familiar with C++, Visual Basic, SQL, Perl, PHP, Ruby,
Python, SQLite, HTML
Contact this candidate