Customer Service Sales

Matthew G. Furst

*** ***** **. ***. * Watertown, NY 13601

Cell: 518-***-**** E mail: ********@*****.***

OBJECTIVE: I am seeking an exciting and challenging career in the Customer Service or Sales field with

an employer who will allow me to utilize the skills I have developed through my professional and

educational experiences.

EDUCATION:

State University of New York at Plattsburgh August 2001 December 2005

Bachelor of Science – Hotel, Restaurant, and Tourism Management

• Minor in Business

• Member of Eta Sigma Delta Honor Society

EXPERIENCE:

Northwestern Mutual Financial Network October 2011 – March 2013

Development, Selection, &Recruiting Associate

• Participated in the recruitment of interns and full time financial representatives for the company by

utilizing search engines and college career websites to find resumes of qualified individuals

• Contacted applicants and potential candidates to schedule interviews

• Assisted the recruits in the insurance licensing and company contracting process

• Performed data entry and filing of confidential recruitment and financial information

• Prepared computers for use by downloading appropriate software and preparing laptops for individual use

• Assisted financial representatives with various office duties for their practice on a daily basis

• Prepared confidential documents for meetings between financial representatives and their clients

• Used Microsoft Office programs such as Word and Excel to organize and prepare professional documents

Kelly Services, Watertown, NY January 2010 –September 2010

Staffing Supervisor

• Managed the daily operations of the branch by performing duties including data entry, filing, answering

phones, running daily reports, and greeting clients

• Provided excellent service to all clients and professionally addressed their needs in a timely manner

• Recruited, interviewed, pre screened, hired, trained, and terminated employees for many different light

industrial and office positions.

• Educated employees on seeking and retaining employment

• Marketed our services to potential and existing customers in order to increase profitability for the company

• Attended numerous job fairs to recruit qualified individuals for numerous different positions

• Handled numerous employee issues including complaints, accidents on the job, personnel relations,

unemployment claims and other various situations

• Verified references and assisted with processing payroll

• Attended local networking events such as Business After Hours

Sackets Cantina, Sackets Harbor, NY June 2009 – August 2009

Front of House Manager

• Successfully opened and managed a seasonal restaurant during the busy summertime months

• Set up advertising and marketing promotions to increase sales

• Ordered all dining room and bar supplies as well as performed weekly inventory on all products

• Recruited, interviewed, hired, trained, and supervised members of a staff of 20 30 people

• Decorated the restaurant, designed the menu and created nightly specials to increase sales revenue

Matthew G. Furst

647 Mundy St. Apt. 2 Watertown, NY 13601

Cell: 518-***-**** E mail: ********@*****.***

The Whiteface Lodge, Lake Placid, NY June 2008 – February 2009

Dining Room Server

• Upheld all standards of a fine dining restaurant while serving food and drink to patrons

• Obtained a detailed knowledge of all items on an extensive menu and wine list

• Greeted all guests and provided them with exemplary customer service

The Lake Placid Lodge Relais & Chateau, Lake Placid, NY February 2007 – June 2008

Front Desk Agent & Concierge

• Provided excellent customer service to our high end clientele during all steps of the guests stay

• Took reservations, checked guests in and out of the property and planned special events for guests

• Held a knowledge of the local area and thus performed concierge duties to all guests during their stay

• Solely handled all operations in the evening, including sales reports and responding to guests needs

VOLUNTEER WORK

The North Country Arts Council, Watertown, NY March 2011 – Present

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References Available Upon Request

Contact this candidate