Project Manager
Resume:
Daniel Oyelaja BA (Hons)
*** ******* ****, *******, *****, RM9 4LA
*************@*****.***
Personal Profile
A highly skilled client advisor in IT/IS systems environment with extensive
Project Management experience gained in client facing roles within the
Public and Private Sectors, Information Technology. Possess strong work
ethics and a passion for delivering high standard result, enthusiastic and
with a 'can do' attitude. Excel in establishing rapport and forging
positive professional working relationships with others and focusing on
meeting client needs. Maintain proven track records of applying initiative
both in teamwork and individual roles.
I have significant experience in picking up a failing project and turning
it around to meet the project objectives and business case, as well as
delivering the project from the end to end process, based upon Agile &
other project methodologies. Possess detailed knowledge of the software
development lifecycle, helpdesk management and risk management. I possess
the capability and self-motivation to meet high demands in terms of
quality, tight timescales, customer's expectations and work stream
management with good knowledge of ITIL Service Lifecycle.
Key Skills
. Software/Hardware: Microsoft; Windows NT, 95, 98, 2000, XP, Vista
and Windows 7. Lotus notes, Apple Mac; Symantec Enterprise
Antivirus 10, OS1 and Windows 7, Symantec Endpoint Protection 11
. Database Systems and Administration: Microsoft SQL Server 2000,
2005, 2008 MS Access, Active Directory 2003, Microsoft Exchange
Server 2010
. Applications: Office 97, Office 2000, 2003, 2007 and 2010,
Microsoft Project, 03,07,10, Microsoft Visio 2010
. Operating Systems: Windows XP, Windows Vista and Windows7
. Web Development: ASP, ASP.NET and .NET framework, VBScript
. Programming: Visual Basic, HTML, CMS
. Methodologies: RAD, Prince2, Waterfall, Agile
. Networking: WAN, TCP/IP, LAN, DNS, DHCP, DNS
. Integrated Software Packages: Rational Rose, Microsoft Visio
. Software Testing
. Excellent Communication Skills
. Excellent Planning Skills
Additional Information: Full Driving Licence
Education and Qualifications
May 2011 Agile Project Management Training
March 2010 Microsoft Certified Desktop Support Technician (MCDST)
May 2007 Prince 2 Foundation Training
June 2006 ISEB Software Testing Training
2003 - 2006 Business Information Technology BA Hons - Coventry
University
Core Modules:
. IT Project Development
. Software Strategic Planning
. IT/IS Project Management
. Database System Concepts
1999-2001 AVCE level Business Studies - Croydon College, Surrey
1994-1999 8 GCSE's - Walworth School, London
WORK EXPERIENCE
2010 - Present IS/IT Technical Support Analyst London School of
Business and Finance (London)
. Users and clients accounts set up for computer users in Active
Directory, Database users, and Sugar CRM Application
. Re-imaging of Laptop/Desktop using Ghost and Windows Deployment
Services
. Configuration of Client Virtual Private Networks (VPN)
. Providing network administration of computers and users using Active
Directory and group policy
. Troubleshooting and resolution of all hardware including Desktops,
laptops
. Installation, Maintenance and troubleshooting of local and network
printers photocopiers
. Configuration of Terminal Services Manager call logging systems
. Administration of Blackberry/BES server and mobile devices including
(creating new user and managing blackberry enterprise)
. Promoting effective communication between the IS/IT Department and
stakeholders
. Configuration of Citrix clients in light to connecting to servers
. Set up of Video/Audio recording software in lecture rooms and
conference/ presentation rooms using Microsoft Lync Recording
. Management of backup routine and administration of Daily servers
Backup using Symantec Backup exec and Database maintenance
. Clients system hardware upgrade from XP to Windows7 and update of Mac
OS X to the latest OS X (lion)
. Installing and configuring Mac software including compatible Microsoft
Office, Entourage, FileMaker Pro, Keynote, Adobe Acrobat
. Software Application Deployments including (Microsoft office) using
Active Directory (Group Policy)
. Server upgrade from windows server 2003 to Microsoft windows server
2008 R2
. Ensuring the integrity of projects, by continually monitoring
alignment of projects with both the Transformation Programme and IT
strategy
. Testing applications and post implantation phase of projects, which
include creating tutorials presentations and training sessions
. Management of Students Platforms and (shop) website content management
using CMS including creation of new web pages
. Extensive knowledge of Online Learning Platforms, management of Moodle
and SharePoint platforms
. Leading weekly scrum with Developers for feedbacks on complex
projects
. Liaising with Stakeholders for requirement gathering and continuous
collaboration of these requirements with the developers till
deployment
. Ensure that appropriate change control and configuration management
processes are adhered to
. Deployed updates, service packs and hot fixes using WSUS
Skill set developed: Windows7, Windows Vista, Content Management System
(CMS), SharePoint 2010 Knowledge, BES Server Enterprise, Agile and scrum
master, Project Management, Working under pressure, Citrix client
configuration, Team Working, Dealing with difficult stakeholders.
WORK EXPERIENCE
2009 - 2010 Data Security Administrator Computer Link Services (Luton)
. Service desk administrator responsible for the performance, integrity
and security of the database
. Ensuring consistency of data across the organisation
. Data definition within different departments
. Providing and ensuring data security and recovery control in
compliance with Data Protection Act 1998.
Main Duties & Responsibilities:
. Logging and updating of customers information on database
. Maintaining user log on details and ensuring data security is
high.
. Maintaining data standards adherence to the Data Protection Act
. Installation of Microsoft Office software on desktops and
laptops
. Working closely with IT project manager, database programmers
and web developers in making sure commissioning and installation
of new applications are carried out effectively
. Data Back-up and Loss Recovery
. Diagnostic of Virus infected workstations
. Installation of Symantec Endpoint Protection on Laptops, Desktop
workstation and Servers
. Back-up Tapes Administrator and back up Test
. Management of access permissions and privileges using Active
Directory (Creating/deleting/Editing)
. Application Upgrade in Group Policy
Skill set developed: Symantec Endpoint Protection, Windows XP, Microsoft
Exchange Server, and Symantec Backup Exec.
WORK EXPERIENCE
2008 - 2009 IT Support Engineer National Health Services
(Aylesbury)
Main Duties & Responsibilities:
. Providing a Desktop Support service on Windows 2000/XP, Exchange
2003, AD, Citrix, and basic networking infrastructure service
for the Trust
. Providing 1st and 2nd line support via telephone, e-mail and
face to face from customers relating to all aspects of IT and
telecommunications
. Supporting 750 staff with an average calls of 55 to 65 a day and
75% first time fixed
. Analysis and resolution of problems and issues over a wide range
of areas including customer's issues, desktop, applications,
network and telecommunications issues.
. Regularly monitoring and updating Symantec Antivirus on out of
date PCs and laptops
. Provide technical guidance to customers and other team members
. Respond to IT related Support calls as assigned within Service
Level Agreements, using the call logging system HEAT to record
and monitor progress, and ensuring that call resolution
priorities are met. Ensure calls are quickly and accurately
logged closed and then analysed to prevent future occurrences,
and also allocation of project work and report on progress of
key business projects following ITIL procedure.
. Maintain detailed computerised records of input to tasks,
inventory information and solutions to problems
. Implementation of policies within the helpdesk. Identify and
develop changes to working practices and improvements.
. Maintenance of computer systems, user IT accounts, desktops,
printers, telecommunications equipment including Blackberry
handheld
. Documentation of User policy and procedures including user
manuals
. Regularly undertake PC, printer, peripheral and software testing
. Responsible for the installation and repair of expensive
equipment belonging to customer organisations
. Deals independently with tasks, projects and workload including
deciding when issues should be raised to management
. Allocation of tasks to other members of the team within IT
services and deal with external organisations to resolve issues
and complete projects
. Ensure that all assigned project work is completed within
allocated timescales without jeopardising support activities,
and documented to departmental standards
Skill set developed: HEAT Call logging System, Ghost Images, Windows XP
Rebuilding, Symantec Antivirus, Office 2007, Customer Service, Dell and HP
Printers installation, Symantec Backup Exec, Blackberry BES, Dell
Diagnostic Certified.
2006 - 2008 IT Technical Support Analyst DORE UK LTD.
(KENILWORTH)
Main Duties & Responsibilities: Building and maintenance of new and
existing database systems. Constant liaisons and communication with users
and support team to accept and escalate issues.
. Duties involved data analysis, computer maintenance and software
installation on client's computers including upgrades
. Providing 1st and 2nd line support for both internal and external
staff of 275+ with an average calls of 25 a day and 85% first time
fixed
. Laptop and PC building and reinstallation using various images,
Installation and constant updates of Symantec Endpoint Protection
on all new and old PCs.
. Acquisition of IT Projects materials
. Creating and controlling access permissions and privileges in
Active Directory
. Full responsibility of Company Assets
. Liaising with hardware/software suppliers' tech support teams, for
call-out/warranty repairs.
. Ensuring timely resolution of helpdesk calls
. Dealing with correspondence and liaising with staff. Maintaining
log of reported problems, taking corrective actions and escalating
to appropriate department.
. Management of issue logs for effective resolution
. Analysing, troubleshooting and resolving hardware and software
problems over the phone and on-site
. Configuration of Routers and Networking
. Backups Using Backup Exec, drawing up Contingency plans and ways of
Recovering Data should it become lost or corrupted, drawing up of
Business Continuity Plan should a disaster strike
. Management of IT projects and reporting
. Ensuring that diagnostic checks on hardware are performed
. Ensuring correct functionality of the storage, backup, and recovery
procedure
. PC's/Laptops supports and maintenance, Servers upgrades
. Team player, providing timely and consistent service to staffs and
clients users
Skill set developed: Active Directory, Windows XP, Windows Server 2003,
Microsoft Exchange, and Microsoft SQL server, TCP/IP Networking, Exchequer
support, Office 2003, Microsoft Outlook 2007, Symantec Backup Exec,
functional and white box testing also picked up valuable skills in project
planning.
PROFESSIONAL MEMBERSHIP
The British Computer Society (BCS)
Young Professionals Group UK (YPGUK)
PROJECTS AND RESEARCH
Online Stock Control System: Programs utilised: ASP.NET, MySQL,
and Microsoft Access
Coventry University - Undergraduate Project
HOBBIES & INTEREST
Astronomy
Travelling
Football
REFERENCES
References available upon request
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