Customer Service Sales

David A. Williams

** ******** **

White Plains, NY 10603

Phone 914-***-**** - 914-***-****

E-mail **********@******.***

Objective: To secure an entry level career starter that utilizes my

customer service, sales, banking and economics background

Education

SUNY Old Westbury - Spring 2013, with transfer credits from Georgia

Institute of Technology and Westchester Community College

Politics, Economics and Law Undergrad Degree - Heavy on Economics and

business courses included

Member of the Dean's List

3.40 GPA

Participant in Model UN project and Research Day faculty endorsed projects

Employment

Winter 2012 - Current USAlliance Federal Credit Union

Rye, New York

Member Services Associate

Call Center environment involved in general customer service, account

maintenance, loan product sales, IT troubleshooting and general damage

control. Helped develop techniques and procedures for the rest of the call

center and other departments with the shift in technology / programs that

the Credit Union is currently adopting. Assisted other departments

(consumer lending, IT and mobile / internet banking) with extra projects

and general workload whenever needed. Currently working on new member

project alongside upper management.

Summer 2010 - 2012 Modell's Sporting Goods

Greenburgh, New York

Associate / Temporary Dept. Manager

Cashier duties responsible for cash handling

Versatile salesperson and customer service specialist within all

departments in the store wherever needed

Fall 2007 - Summer 2008 Starbucks White

Plains, New York

Barista

Summer 2007- 2008 Camp Mohawk

Greenburgh, New York

Senior Camp Counselor

Skills / Knowledge / Attributes

Customer Service and Salesmanship - held many customer service oriented

jobs and easily builds customer rapport.

Problem Solving and Troubleshooting - effectively maps out solutions for

problems and difficult tasks.

Adaptive Nature - easily adapts to change in procedures, programs,

technology and the unexpected.

Goal Oriented - sets goals and finishes them within set time frame.

Flexible Hours - more than willing to adjust work hours to finish goals /

projects

Willing to Travel

Strong Mathematics - Statistics and Calculus

Basic Accounting

Basic Analysis (Quantitative)

Speech Making / Presentation Preparation

Windows OS Proficiency + Microsoft Office Programs (Word, Access, Excel,

PowerPoint etc)

Economic Thought and Theory

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