Customer Service Manager
Resume:
Brian Allen
Stone Mountain, GA 30083
***************@*****.***
Objective: Skilled Supervisor offering over ten years of professional work
experience in a variety of settings. I am seeking full time employment
where I can meet the needs of a demanding organization with the opportunity
to grow with the company.
Professional Skills Summary:
. Progressive supervisory experience in shipping and
receiving materials
. Comprehensive knowledge of the policies, methods and procedures
of shipping management
. Detail oriented, organization skills, and ability to control
large volume of incoming and outgoing freight
. Ability to bend, stoop, twists, reach, climb ladders, and lift
heavy materials
. Effective communication skills with strong analytical skills
. Comprehensive knowledge of parcel carrier software like UPS and
FedEx
. Strong aptitude for numbers, good customer service and computer
skills
. Excellent managerial and multitasking skills
. Outstanding customer service skills with the ability to resolve
complaints independently.
. Open and close store in an accurate and timely manner according
to business hours.
Professional Work Summary:
Lowes Corp. Atlanta, GA
Facility Service Manager January 2010-
Present
. Ensure completion of all projects and daily responsibilities of
maintenance personnel.
. Submit required notes to file regarding following personnel
policy manual and safety requirements.
. Check work areas to ensure all areas are cleaned and sanitized
every day.
. Maintain and repair various types of equipment.
. Identify, establish, and maintain relationship with variety of
vendors of inexpensive supplies to ensure timely and accurate
receipt and keep current inventory of all required spare parts
and cleaning supplies.
. Utilize vendor knowledge to help in assessing company changes or
upgrades.
. Repair all types of machinery, recreational vehicles and other
metal equipment such as blowers and pumps.
Smith & Hawken Furniture Atlanta, GA
Shipping and Receiving Supervisor August 2007-
December 2009
. Ensure completion of all projects and daily responsibilities of
maintenance personnel.
. Submit required notes to file regarding following personnel
policy manual and safety requirements.
. Check work areas to ensure all areas are cleaned and sanitized
every day.
. Maintain and repair various types of equipment.
. Identify, establish, and maintain relationship with variety of
vendors of inexpensive supplies to ensure timely and accurate
receipt and keep current inventory of all required spare parts
and cleaning supplies.
. Utilize vendor knowledge to help in assessing company changes or
upgrades.
. Repair all types of machinery, recreational vehicles and other
metal equipment such as blowers and pumps.
RadioShack
Birmingham, AL
Assistant Manager August
2004-April 2007
. Greet customers and ascertain what each customer wants and
needs.
. Open and close store according to business hours, made bank
deposits according to loss prevention protocol.
. Trained new associates on store merchandising and cash
handling.
. Met sales goals, and sales competitions on a consistent
basis, which were rewarded.
. Describe merchandise and explain use, operation and care
of merchandise.
. Answer questions regarding the store and its
merchandise.
. Assemble fixtures and displays according to stores
planogram as well as set sales and specials matching the stores
circular.
Richards Mowing and Grounds Keeping Atlanta, GA
Ground Keeper
August 2000-August 2004
. Operate mowers and string trimmers in trimming greens, aprons,
tees, around trees, fence lines, banks, and hillsides; edges
cart paths; edges, rakes, and maintains sand bunkers.
. Ensure that the equipment cooling and other systems are working
at all times; refills fuel and oil daily; clean equipment
daily, and report equipment problems or failures to manager and
lead groundskeeper immediately.
. Return all equipment to the designated location at the
maintenance facility and cleans the maintenance areas.
. Perform basic preventive maintenance on equipment as directed
by the manager or lead groundskeeper and returns equipment to
designated location at the maintenance facility.
. Drive a work truck to haul materials and refuse; utilize
loaders to move sand, dirt, debris, and other materials; trim
and prune hedges and shrubbery; cleans flowerbeds.
. Applied pesticides, herbicides, and fertilizers.
. Help in project work; assists in the construction of new
greens, tees and fairways.
Education:
Miles
College
Fairfield, AL
August 2005- April 2007
. Business Administration and Computer Science.
. Received training for use of forklift in a warehouse
environment.
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