Customer Service Manager

Jamie L. Stevens Administrative & Customer Service

***** ***** ******

Objective

Eldridge, IA 52748

To obtain a position in a demanding business environment that will benefit

Cell: 563-***-****

from my previous experience with Administrative and Customer Service,

Management, computer knowledge, organizational skills and natural

Career Snapshot

competitiveness.

Six years in Customer

Service and two years of

Administrative & Customer Service Experience

administrative experience.

Expert in customer care,

-Manage, schedule, co-ordinate office

IMPACT SIGN COMPANY

communications, problem functions and procedures.

Moline, IL

solving, and relationship -Controls accounts payable, accounts

Office/Marketing Manager

building receivable and payroll

2012-Present

Experienced with different

-Maintain control of assets and inventory

Computer Programs and has -Planned, analyzed and organized work

the ability to learn new processes and procedures

programs quickly -Maintain personnel forms and files

-Create and implement new

Business Skills administrative systems

Computer:

-Controlled accounts receivables (handled

-Microsoft Office Suite (’07, ’10) ABELARD CONSTRUCTION

thousands of dollars personally)

-Adobe Creative Suite & Cloud Carmel, IN

-Followed up on customer calls and

-SignVox, CRM & 55wpm Accounts Receivable Manager/

complaints

-Quickbook, A/R, P/R, & Payroll Office Manager

-Supervised office and sales support staff

Communication: 2011-2011

-Recruited multiple sales staff, including

-Interpersonal & public speaking

interviewing possible candidates and

-Motivational & listens attentively

training upon hire

Management:

-Reported on office performances to

-Coordinate & develop processes

Controller

-Supervision of staff & HR

-Manages conflict & takes charge

-Managed the schedule for multiple

Research & Planning: FITNESS THERAPY UNLIMITED

clients and fitness therapists

-Create solutions for problems Southfield, MI

-Integrated multiple data bases

-Gathers info & analyze issues Office Administrator

-Headed the weekly office meetings

Organizational: 2010-2011

between management and therapists

-Punctual & Meets details

-Responsible with marketing and human

-Multi-tasks & sets goals

resources

-Handled all client complaints and was

Hobbies

first wall of defense before management

-Created the Business Club at

SCC with over 40 initial Waitress/Server, 2007-2010

BIG BOY RESTAURANT

participants Ypsilanti, MI

-President of the Business Club

at SCC (voted in) Hostess, 2006-2007

RED LOBSTER

-Started a Pet Service business in Westland, MI

2011 that is a part time job

(qcpetservices.com)

Education

-Taught Drumline to High School

students for a year Ypsilanti, MI

Eastern Michigan University

-Manages an online gaming Davenport, IA

Scott Community College –

2013

Business Management AA –

community for with an average

of 400 active members annually

References and Letters of Recommendation upon Request

Contact this candidate