Customer Service Manager

CHARLES D.ROBINSON

**** ******* **., ***. #**** • Houston, TX 77081 • *****************@*****.*** • 832-***-**** -cell

QUALIFICATIONS SUMMARY

My goal is to acquire a career in the IT field I am a Computer Technician with skills and abilities which range from troubleshooting, database management, web design, and

marketing etc. In addition, I am a highly personable, enthusiastic customer service professional with over 15 years of experience in marketing and sales.

Skilled computer technician, with the ability to troubleshoot and upgrade a Windows platform computer’s hardware/ software utilizing the current networking standards;

Microsoft Office 2010 automation software suite including: Word, Excel, Access PowerPoint and Outlook;

Training Certification from Compusoft Training Center as a Computer Technician as well as, an A+ Certification Candidate;

Talents include identifying customer needs, presenting appropriate company product, and offerings;

Demonstrated ability to gain customer trust to provide exceptional follow-up rates; and

Expertise in resolving escalated customer service issues as well as sales and services.

PROFESSIONAL EXPERIENCE

Managerial

Database managing inventory counts including checking in freight to stocking shelves;

Processing customer returns per the Footstar department in the Big K-Mart computer database;

Ran and evaluated customer credit report for the purchase of a vehicle;

Managed collection accounts for delinquent payments utilizing the dealerships computer database; and

Using the computer based GPS vehicle locator program for the repossession of vehicles due to delinquent payments

Verson’s Auto Sales Houston, TX

06/2010-09/20012

Internet Sales Manager

Marketed and sold used vehicles on the Craig’s List, EBay, Auto Trader, social networking sites as well as, at the dealership;

Performed finance duties; and

Repossessed vehicles.

Liberty Dayton Chrysler Liberty, TX

01/2009-05/2010

Internet Sales Manager

Marketed and sold new and used vehicles on the Craig’s List, EBay, Auto Trader, social networking sites as well as, at the dealership; and

Performed light finance duties.

Footstar Lake Charles, LA

11/2007-06/2008

Shoe Lead

Big K-Mart Shoe Department/Marketing Manager;

Marketed and sold Shoes in the shoe department;

Placed weekly store ads;

Priced shoe mark-ups/ mark-downs;

Stocked and shelved warehouse freight; and

Shipping and receiving clerk.

Details Incorporated Lake Charles, LA

01/2002-01/2007

Retail Merchandiser

Marketed and sold tools at Lowe’s Home Improvement;

Performed resets;

Processed returns;

Entered and printed price labels on the computer;

Sent and received and emails corresponding with my District Manager per job details and reset plan-o-grams; and

Processed returns.

Universal Personnel Lafayette, LA

05/2005-10/2005

Corridor Mapper/ Digitizer

Utilized John- Chance Land Surveys, Inc.’s FLI-MAP400 computer based software;

Contour mapping;

3-D perspective analysis;

Floodplain mapping;

Vegetation mapping;

Shoreline analysis; and

Corridor/route studies and Slope analysis.

Auto Nation USA Houston, TX

10/1998-11/2001

Sales Guide

Marketed and sold Pre-Owned vehicles using a AutoNation’s computer Kiosk and at the dealership; and

Performed finance duties such as entering credit applications on the computer.

EDUCATION

Compusoft Training Center Houston, TX 12/2012-01/2013

www.compusoftusa.com

Computer Technician Certificate;

Microsoft Office 2010 Automation; and

A+ certification Candidacy.

The University of Louisiana at Lafayette Lafayette, LA 04/2005-09/2005

AutoCAD 2-D Design Certificate

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