Customer Service Administrative Assistant

Dorothy M. Seifert Phone: 386-***-****

*** ******* ***** **. ****: 386-***-****

DeBary, FL 32713

**********@*****.***

CAREER PROFILE

Achievement oriented professional with over 20 years experience in human

resource, customer

relationship management, administration and production.

Enthusiastic self-starter who has the ability to implement goal oriented

tasks independently or as a key participant in a team environment.

Possess strong analytic and problem solving skills, with ability to make

well thought out decisions. Effective at multitasking: with good verbal and

communications skills

EXPERIENCE

Insurance Assistant July 20012 -

Current

Liberty Mutual Insurance Co, Lake Mary, FL

. Processed fee bills using multiply systems.

. Researched previous claim losses

Administrative Assistant/Receptionist April 2011 - December

2011

GreenRoad Ins, Lake Mary, FL

? Company Admini Assist/Receptionist for Long Haul Trucking

Agency

? Managed multi-lines telephone system for all incoming calls

? Managed all reported accidents and entering data into the system

? Generated Certificate of Insurance for GL/AL/MTC

Administrative Assistant/Receptionist 2009 - 2011

AAA National Headquarters, Heathrow, FL

? Employed with Spherion as a temp. various assignment; fill in

as front desk receptionist

? Other assignments: customer service representative for Toyota/Lexus

call center

Admin Assist/Customer Service/Accounts Receivable 2005 - 2007

Crane Institute of America Inc., Sanford, FL

? Company receptionist for training school for crane operators

? Oversaw procurement and distributions control of company products

? Managed customer service for International / USA Web based products

sales

? Maintained stock levels and prepared cost compilation / analysis for

company owner

Staffing analyst/HRC/Administrative Assistant 1995 - 2005

Burdines/Macy/s Department Store, Sanford, FL

? Maintained sales productivity and staffing plans for five

stores

? Managed new hires: from screening applications, hiring, sales floor

training, processed

resignations/terminations

? Processed weekly payroll for 95 employees

COMPUTER SKILLS: Proficient in: Excel, Microsoft Wood 2007, WordPerfect,

Windows 2007, Outlook, PeopleSoft, QuickBooks,Claim's Workbench, Navigator

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