Sales Customer

Mayflower Park

C-***, Mallapur

Nacharam

Hyderabad

Andhra Pradesh

M NO:-939*******

E-mail:-*******.********@*****.***

Simhadri Kishore

PROFESSIONAL EXPERIENCE

CAMS Hyderabad

Client: - L&T Mutual funds

Senior customer care officer (27th Nov to till date)

• Handling investor’ calls and redressing the queries.

• Maintaining the physical records for future requirements.

• Addressing queries with respect to the customer’s request.

• Generating MIS for the uploaded data and providing the same to the B.M.

• Scrutinizing the applications received from Business Associates and Walk in customers.

• Updating the investors regarding latest information.

• Frequent interaction with local & outstation distributors and upcountry Business Associates.

CAMS Hyderabad

Client: - Fidelity, Hyderabad

Senior customer care officer (24thApril 2012 to 26th Nov 2012)

Job Responsibilities

• Handling investor’ calls and redressing the queries.

• Maintaining the physical records for future requirements.

• Addressing queries with respect to the customer’s request.

• Generating MIS for the uploaded data and providing the same to the B.M.

• Scrutinizing the applications received from Business Associates and Walk in customers.

• Updating the investors regarding latest information.

• Frequent interaction with local & outstation distributors and upcountry Business Associates.

Karvy, Hyderabad

Team Leader -Banjara hills (From 16th Nov 2009 to 23 April 2012)

Job Responsibilities

• Leading a group five taking care of seven funds and three clusters.

• Daily MIS, DTR Collection from branches.

• Reviewing performance of the employees

• Keeping a track of daily updating of SOA and dispatch of warrants from branches.

• Maintaining a in and out punch track of employees.

• Allocation of duty to the group.

• Segregating the applications.

• Feeding the data into the systems module.

• Finalizing the data with respect to the applications.

• Checking the applications with that to the data entered into the systems.

• Handling investor’ calls and redressing the queries.

• Maintaining the physical records for future requirements.

• Addressing queries with respect to the customer’s request.

• Generating MIS for the uploaded data and providing the same to the B.M.

• Scrutinizing the applications received from Business Associates and Walk in customers.

• Updating the investors regarding latest information.

• Frequent interaction with local & outstation distributors and upcountry Business Associates.

Reliance Web Store. Bhubaneswar, Orissa.

Front Service Desk - Fortune Tower (From 22nd Dec 2005 – 01Oct 2009)

Job Responsibilities

• Customer awareness towards the new plans.

• Queries related to Tariff Plan, Talk Time and Customer Account.

• Retention Effort to retain customers in network line.

• Updating FOS about new products and tariffs.

• In touch with handset authorized service centers.

• Channel Relationship Management and Motivate towards developing & maintaining a bond with the Company.

• Solving the bill related queries.

Dukes foods ltd. Bhubeneswar, Orissa.

Sales Executive -Old Town (From 1st Jan 2005 - 31st Nov 2005)

Job Responsibilities

• Achieving the Sales & Collection Target each cycle.

• Monitoring and Controlling the Dealers outstanding levels.

• Continuous monitoring of the Dealer Network and Dealer Expansion in Territory by identifying new markets, dealers & opportunities. Appointment of New Dealer’s & Review of the Dealer Performance.

• Implementation of “Credit Control Policies” & Ensure of their Effectiveness.

• Activities pertaining to Market Intelligence like Competitor’s Activities, products features / USP’s, Pricing, Scheme, Dealers Network etc.

• Monitoring of Dealers / Stock positions cycle wise, Product wise.

• Co-ordinate with Dealers / AWD’s business transaction to achieving Sales & Collection targets, Product Promotions etc.

• Identifying bulk sales proposals and follow up on the same by exploring business opportunities with corporate clients / Institutions etc.

• Responsible for Monitoring Debit/Credit Notes, Scheme Implementation, Sales Return, Reconciliation of Dealer Account.

• Co-ordination with the Advertisement Agency, Publication Agency at Branch Level for Hoarding’s, Banners & Brouchers. Budgeting of the Advertisement Expenses

• Training and development of the new recruits.

• Monthly Presentation to Branch Head / Zonal Head for the review of Branch Office.

Certifications

• Certified NISM MODULE 2A and NISM MODULE 5A.

EDUCATIONAL QUALIFICATION

DEGREE UNIVERSITY INSTITUTE SPECIALIZATION YEAR OF PASSING

M.B.A BPUT Bhubaneswar Institute of management & Information Technology HR 2005

B.SC Utkal University Biju pattnaik Collage Science 2003

C.H.S.C +2 Science Biju pattnaik Collage Science 1999

C.B.S.E 10th Kendra Vidyalaya, 1997

PERSONAL DETAILS

Date of Birth : 7th February, 1979

Marital Status/Nationality : Single / Indian

Languages Known : English, Hindi, Oriya, and Telugu

COMPUTER PROFICIENCY

Operating System : Windows95/98, Windows 2000, Windows Xp.

Application : Ms-Office, SAP in SD module.

Place :

Date : (Simhadri kishore)

Contact this candidate